Smithtown Kia

Great salesperson, Ray Nassar We went to Smithton Kia after being contacted following a search with Consumer Reports. Salesperson Ray Nassar was knowledgeable and helpful throughou We went to Smithton Kia after being contacted following a search with Consumer Reports. Salesperson Ray Nassar was knowledgeable and helpful throughout the entire process, from our first questions about trim levels, options and pricing to the test drive, and negotiating the purchase price. He listened to our priorities and rather than steer us toward the higher priced model I initially chose, recommended the model that most suited out needs. I felt we got an excellent deal and that he was truly looking out for us as buyers and clients. When we came to pick up the vehicle, he took time to walk us through the features and controls. I would recommend him to anyone interested in buying a Kia! More

Caleb was an awesome salesman. Not pushy at all, super sweet and no pressure. I’d recommend him without a doubt. Your coffee area needs help, there was no was an awesome salesman. Not pushy at all, super sweet and no pressure. I’d recommend him without a doubt. Your coffee area needs help, there was no milk for the coffee. Doesn’t matter but small touches help. More

fantastic customer service! Ive had many dealings with Smithtown Kia and have just leased my second car with them. My salesman, Gerard Rennie, went above and beyond , to assis Ive had many dealings with Smithtown Kia and have just leased my second car with them. My salesman, Gerard Rennie, went above and beyond , to assist me , both in the lease agreement terms and the final pickup of the vehicle.After a minor problem, he went out of his way to help me any way he could. I highly recommend him! Also, the finance officer, Jeff, was a pleasure to deal with and was easy to talk to and also went above and beyond to assist my needs. Bravo to these two gentlemen!. More

Great Experience My daughter and I originally went to Smithtown Kia to get my vehicle serviced. However, during that time, we decided to look at cars for her. She foun My daughter and I originally went to Smithtown Kia to get my vehicle serviced. However, during that time, we decided to look at cars for her. She found exactly what she wanted and Kyle Karlsen went out of his way to help her get it. He was so nice and personable. Kyle answered all of our questions and if he wasn't sure, he found the answers for us. The vehicle only had one key fob, but Kyle n Scott went above and beyond to have another one made for our daughter. We were definitely in good hands. It was a Great Experience because of Kyle and Scott! More

Telluride deception BUYER BEWARE!!! THEY ARE MARKING UP TELLURIDES ABOVE MSRP WITHOUT TELLING YOU. They are then using the Kia rebates which they have to use to get it BUYER BEWARE!!! THEY ARE MARKING UP TELLURIDES ABOVE MSRP WITHOUT TELLING YOU. They are then using the Kia rebates which they have to use to get it close to or slightly below MSRP, they will not tell you this until you fill out the paperwork. This means you are paying the taxes on the above MSRP price!!!! We put a $1000 deposit down on a telluride and we were told the car was in and to come get it this week. We arranged the sale of our own car when we got that message and got a babysitter. When we tried to get it Thursday they couldn’t do it which was totally fine. We then made arrangements again to come in Friday after sending in the paperwork beforehand thursday and getting a sitter again with my wife being car-less and we were then told it wouldn’t be ready until Monday. We almost walked out several times but we were stuck as we knew what car we wanted and needed to get into a car after arranging the sale of our own. We did our research and the Telluride is an amazing vehicle and decided that’s what we wanted, Ray took a long time with my wife showing her the car and we were impressed by their “lifetime service” offer but our treatment was horrible. The market for tellurides is extremely hot so I understand them not wanting to wiggle off of MSRP but selling for above MSRP and using the rebates they have to use by KMF to get it back down to MSRP without telling the customer is immoral, especially since you are paying taxes on their marked up price. Mike the manager was not willing to do ANYTHING for us after our bad experience and finding out what they did with the marked up price and rebate, and also giving us the run around about when we could pick up the car after telling us to come in this week and moving our life around for it. Any other dealership would be throwing at least something in to make the customer happy after that type of experience. We were stuck and we were tired of the whole process so we begrudgingly took the vehicle as we know how quick they sell and not having a car of our own for our three kids. Again it is a great car and the market is extremely hot for them but it doesn’t warrant deception and poor treatment. Was absolutely shocked that nothing more was done after our whole experience. I am hoping that at least their “lifetime” service offer is better but I’m not optimistic. I would go elsewhere if you can find the telluride you want, plenty of dealerships are offering the KMF rebates on the tellurides without the deception of marking up the vehicle above MSRP. If we didn’t arrange the sale of our car we wouldn’t have done the deal. More

Quick, painless and easy!! We instantly fell in love with the Kia Telluride based solely on its look, but when ALex at Smith town Kia took the time to share with us all of its a We instantly fell in love with the Kia Telluride based solely on its look, but when ALex at Smith town Kia took the time to share with us all of its amazing features, we were sold! The staff was professional and polite, but Alex was an amazing salesman. We never felt pressured to purchase and he answered every question we had. it was a bit of a drive for us to get to this dealer and even though there are other Kia dealerships that are closer to where we live, we will continue to take the hike to SMithtown Kia because of our experience!! More

Sales person Didier Valles After dealing with Generation and Eagle Kia dealerships in the past, working with Didier at Smithtown Kia was simple. He met the price we were looking After dealing with Generation and Eagle Kia dealerships in the past, working with Didier at Smithtown Kia was simple. He met the price we were looking for, and as a bonus, there is free oil changes and inspections. Something the other dealers mentioned do not offer. More

Total Professionalism for selling of KIA Optima We met with Gerard three times first to be introduced to KIA through product Sedona minivan and second time after seeing an optima on the road. The Se We met with Gerard three times first to be introduced to KIA through product Sedona minivan and second time after seeing an optima on the road. The Second Time we decided to lease the Optima and place the Sedona on the back burner for a bit. In between we had a few phone calls all immediately responded to by Gerard. The third time we finalized the lease. Paul or Jeff worked with Gerard the second time to arrive at an agreed lease. Jeff or Paul helped the third time making aware of optional programs that might benefit us. There is no question we are happy with the car but the professionalism of Gerard not pressuring us to buy the first time or pestering us after visiting with phone call after phone call. Helping My wife to work with the new technologies upon delivery of the car.. The finance officer making us aware of all aspects of our lease, of programs and why they exist instead of saying you must have,buy etc. My wife and I thank Kia for these exceptional professionals and a exceptional car!!!! R & S for our new Optima More

Helpful & Friendly Service Both Alex and Craig really made me feel comfortable during my purchase of a preowned certified Kia. Car shopping is such an overwhelming experience, e Both Alex and Craig really made me feel comfortable during my purchase of a preowned certified Kia. Car shopping is such an overwhelming experience, especially since this was my first time financing a car, and they really helped to make it go smooth. I had a ton of questions and they were both patient, understanding and incredibly helpful. They were even great with working around my limiting work schedule. Definitely, recommend using this dealership! More

Smooth Sailing The salespeople were patient with us and allowed us to test drive the vehicles we were interested in. Once we settled on a vehicle and negotiated a p The salespeople were patient with us and allowed us to test drive the vehicles we were interested in. Once we settled on a vehicle and negotiated a price, we were able to work out a seamless pickup visit that got us in and out the door in under an hour, including a thorough tour of the vehicle features by our salesperson Brendan McCabe, and a straightforward explanation of our financing. More