Smith Ford of Lowell Inc

Justin did a GREAT job... friendly and professional! Justin did a GREAT job... friendly and professional! Justin went out of his way to make us feel at home. Once we agreed on a purchase price, Justin did a GREAT job... friendly and professional! Justin went out of his way to make us feel at home. Once we agreed on a purchase price, he was very professional in his efforts to close the sale quickly. The paperwork only took 30 minutes. More

I've bought five vehicles from Larry three mustangs and two f-150s He always checks up on us to make sure we have no issues even months after we buy from him. Willing to pay a little more for the great cus two f-150s He always checks up on us to make sure we have no issues even months after we buy from him. Willing to pay a little more for the great customer service I get there even when I come in with a warranty issue. More

Have bought two vehicles from this dealer. Bought a Cadillac in 2010. Recently bought a 2004 GMC Sierra 1500 with 77K miles and paid $14,000. (top dollar for the year and miles)It drove nicely for the Cadillac in 2010. Recently bought a 2004 GMC Sierra 1500 with 77K miles and paid $14,000. (top dollar for the year and miles)It drove nicely for the short 4 mile test drive (didn't dare go farther since there was very little gas in vehicle). Vehicle came with 30 day 2000 mile powertrain warranty. (50/50 coverage, i was to be responsible for half costs) Never heard of a warranty like this. The day I picked it up the vehicle exhibited transfer case problems. Half way home (some 9 miles from dealership) the service 4WD light came on and the transfer case was making terrible noises. Push button 4WD was jumping all over the place on its own. Pulled over to side of road and called dealership. Spoke with Brian (sales) and informed him of what happened. Pressed 2WD and took truck back to dealer. Was informed that transfer case control module was bad and dealer replaced at no expense to me, as it should be. Transfer case made noises afterwards and then finally broke completely on my way home from work three weeks later. Still inside of warranty and, as I feel, still related to the incident day of purchase or damaged by it. Was informed will need new transfer case and dealer considers it a separate issue from original problem and will only cover 50%. Discussed at legnth how I felt this was related but to no good. So let anyone who wants to buy a car from them beware. They will take care of something minor in the name of good will but not if it is something major, you are on you own. Will not be buying from them again. More

After dealing with three other Ford dealerships whose customer satisfaction did not seem important enough to attempt to make a sale we decided to try one more dealership before beginning a new search wit customer satisfaction did not seem important enough to attempt to make a sale we decided to try one more dealership before beginning a new search with General Motors dealers. We were extremely pleased to deal with our salesman (Larry Walker) who went above and beyond trying to locate the particular car we were interessted in and his ability to locate a particular car for us that had all the specifics we were requesting. Needless to say, we will continue to say we will continue to refer Larry and Smith Ford to all our friends. More

Worked with us in every possible way except price. Dan made us feel comfortable without any sales pressure and even had numerous vehicles shipped in for us to look at and made sure that this is what we wa made us feel comfortable without any sales pressure and even had numerous vehicles shipped in for us to look at and made sure that this is what we wanted to buy. More

Larry is the reason we always come back to purchase a Ford. We would not deal with any other associate of any other dealership due to Larry's upfront honesty and over the top service he has always provid Ford. We would not deal with any other associate of any other dealership due to Larry's upfront honesty and over the top service he has always provided to us. He is the reason we have stuck with a Ford. Where ever he may be is where we will go to purchase our vehicle. We have been dealing with Larry only for almost 20 years. We tried another dealership in our area, but was taken advantage of on an extremely ridiculous level. Larry is the reason we traveled over 500 miles one way to buy the car we purchased in August 2012. And we wouldn't have it any other way. More

Brian did a great job putting us in the vehicle we wanted. He is focused on customer service and is a fine representative of your company. wanted. He is focused on customer service and is a fine representative of your company. More

Larry Wagner is the best car salesman I have every dealt with. He found me what I wanted , at a better price than I expected and no high pressure sales tactics . Buying my new F150 at Smith Ford was a p with. He found me what I wanted , at a better price than I expected and no high pressure sales tactics . Buying my new F150 at Smith Ford was a pleasant and enjoyable experience as buying a new car should be . First time I have dealt with Smith Ford will not be my last . Thank you Smith Ford and Larry . More

As always Larry was very friendly and went over and above trying to get us what we wanted at the price we could handle. He also helped us greatly in learning all the new functions in this vehicle. It is very trying to get us what we wanted at the price we could handle. He also helped us greatly in learning all the new functions in this vehicle. It is very nice to have someone who cares take care of you, instead of someone who looks at you as a paycheck. More

I have never had such a great (and smooth)buying experience! everyone involved in the process was pleasant, helpful and very professional. I had been a Dodge customer for many years and after my exp experience! everyone involved in the process was pleasant, helpful and very professional. I had been a Dodge customer for many years and after my experience with these folks you can bet Ford will be in my future for some time to come. I would highly recommend Smith Ford to anyone. More