Smart Toyota of Quad Cities

Over all good experience. I have to say this first if you're buying a new car from this place there probably be great. This is my story of buying a 2008 Pontiac G6 great car I have to say this first if you're buying a new car from this place there probably be great. This is my story of buying a 2008 Pontiac G6 great car had a few issues. I catch. I felt like the person who did the exam of the vehicle wrote there report sent it in. Then that person put it up on the website for sale. $5k said it had aluminum rims when really it had Steel rims. alittle false advertisement. In the service department and mechanics lacked when they wrote their service's done to this vehicle saying it had a front end alignment, front set tires. Put on. When in fact the only thing done was a front set of tires. Or the fact the lady in the getting the paper work finals. Trying to sell me a wheel tire mechanical warranty packages. $900-$4000. Then try sell me on the fact there aluminum rims on the vehicle and that would pay for itself. When in fact he vehicle didn't even come with aluminum rims). Then I got stuck with the cost of Theft Protection vin. I didnt even ask for it but had no chose. Because they all ready put it on the vehicle. The sale guy was soppose to full the car up with gas and wash it as a complementary thing. Explain to them i would be back in 2 hrs pick it up the vehicle. Nothing was done. More

Bad customer service Went in for a trade in and a newer used car with low miles and was proceeded to be berated by Bob Boyer for probably 20 min on why my trade in wasn't Went in for a trade in and a newer used car with low miles and was proceeded to be berated by Bob Boyer for probably 20 min on why my trade in wasn't worth what Hiland would give. Very disappointed with their customer service the sales man was helpful and have no complaints about the salesman. The manager Bob was the rude one. More

Dishonesty Where do I begin? They couldn’t get the car we wanted so we went to Hiland Toyota in Moline. We bought a car there way cheaper than a less expensive Where do I begin? They couldn’t get the car we wanted so we went to Hiland Toyota in Moline. We bought a car there way cheaper than a less expensive model at Smart. When we called Smart to say we would drop by for our $500 deposit, they had cashed it after they said they wouldn’t! Now they say they need to see a bank statement so they expedite the process. We are not happy because we are still waiting for the money to get back to us!!! The salesman said he felt like his character had been questioned...yes it was...I would never recommend this dealership! He is acting as though he has gone out of his way for us, and we should buy a car on his lot, even though he made no effort to find what we wanted. He said he couldn’t get the car because it was a special factory order, but Hiland had one on their lot. Hiland even did a check for other cars like it within 500 miles, they found 25! Smart wants to sell their inventory, not satisfy their customers! They claim no haggling...that’s because they overcharge and don’t allow the customer the courtesy of honesty. How can a more expensive car cost less somewhere else? We will never go back once this fiasco is fixed!!! More

excellent great service, great facility. absolutely no complaints. appreciate the waiting room and the available cofee and water and snacks as well as the com great service, great facility. absolutely no complaints. appreciate the waiting room and the available cofee and water and snacks as well as the comfortable chairs and tvs More

Repair of Brake on 2015Yoyota Rav4 Had an ongoing issue with the front & rear brakes. Sylvia & Jeff were the great to work with on this issue. They continued to work on the matter unt Had an ongoing issue with the front & rear brakes. Sylvia & Jeff were the great to work with on this issue. They continued to work on the matter until they got the brakes repaired. They assured us that they would take care of the problem & they did. Great people to work with & very nice place. More

DISHONEST, INCOMPETENT, AND DISTRUSTFUL SERVICE DEPT. Great sales people, but horribly dishonest , incompetent service dept. Windshield wipers didn't work on high speed. ....2017 Toyota Corolla SE with Great sales people, but horribly dishonest , incompetent service dept. Windshield wipers didn't work on high speed. ....2017 Toyota Corolla SE with 1250 miles on it. and the service dept. rep. ( Caleb ) told me they ordered a part to repair the high speed and told me I could go and they would call me when the part arrived. I stormed up to the desk after I discovered the crack in the windshield that they caused when checking the wiper motor. Caleb mumbled something about it being cold, trying to incinuate that they did not crack my windshield. After I vocalized in the main lobby and went to the sales staff, THEN they told me they would replace the damaged windshield. My car has a new windshield. When I checked my service history today , I noticed that they said that I reported to them that my windshield was leaking and that it was replaced under warranty because the windshield was defective...THIS IS A TOTAL LIE..SMART TOYOTA BROKE MY WINDSHIELD.....THIS IS FRAUD AGAINST TOYOTA MOTOR CORP..... BEWARE!!!!.....I will take my new Toyota to HILAND TOYOTA in the future and will never do business with this dishonest, fraudulent, immoral business ever again. More

Great service James was great to work with. Very knowledgeable and straightforward. Patient too! Went in not expecting to make a purchase. There was no pressure, he James was great to work with. Very knowledgeable and straightforward. Patient too! Went in not expecting to make a purchase. There was no pressure, he willingly let us drive a couple vehicles for comparison. More