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Smart Toyota of Quad Cities
Davenport, IA
81 Reviews
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Showing 81 reviews
November 01, 2020
***BEWARE*** Service department was Horrible. Did not listen to what I said, even in writing before service, overcharged me, tried to sell me $2,000 struts I did NOT need. Every time I tried to talk to listen to what I said, even in writing before service, overcharged me, tried to sell me $2,000 struts I did NOT need. Every time I tried to talk to them, every one, was a disaster. I sat at the front desk, ignored, called them on the phone there, still ignored. I sent email after email and only got Smart xxx answers, bullying, so I gave up. Keep the money, i will tell the 100% truth. Do Not get screwed like me. It hurts. I am disabled, elderly and they preyed on me. Please help me to keep them from ripping off others. More
by Ripped Off Bad... OUCH
Employees Worked With
Blaire, Joseph Moser, Callie Vance, a lady that answers the phone, all bad, really bad.
October 08, 2020
After being referred to Smart Toyota by a close friend, we made a trip to the dealership. We were skeptical that we would be approved for anything due to credit issues, But James, John and Nate were all a we made a trip to the dealership. We were skeptical that we would be approved for anything due to credit issues, But James, John and Nate were all a pleasure to work with. They did everything they could to make sure we left with a vehicle within our price range and with the features we were wanting. We left the same day with an approval and a brand new car. Thank you Smart Toyota for being so courteous and timely with your response. Sincerely, One happy Rav4 family! More
by TheMcPheetersFam
Employees Worked With
James, John, Nate
June 30, 2020
Customer service in the service department is excellent. I deal with Jake. He is honest and explains the details throughly to me and all the costs. I have never felt being mistreated at Smart Toyota and I deal with Jake. He is honest and explains the details throughly to me and all the costs. I have never felt being mistreated at Smart Toyota and am glad that I have been a customer. It is nice to have a place you can trust and persons you trust. More
by Keith
Employees Worked With
Jake Axelson
June 30, 2020
Great experience as always. My service writer Jake helps me maintain my Toyota in top running condition. They are great with regards to working around my schedule. He will track what service that I am needi me maintain my Toyota in top running condition. They are great with regards to working around my schedule. He will track what service that I am needing to have done and clue me into any cost savings as well. We originally bought our Toyota at another dealership (a mistake I know), but the service experience here is so great, I have have never been back to the original dealership for any service. When we are shopping for our next car, we will be looking here first. More
by Lordvector
Employees Worked With
Jake Axelson
June 18, 2020
Scheduled my Highlander for a 7:30 oil change. The only problem, workers don’t come in till 8:00.. should have been told this when I made the appointment, not when checking vehicle in. Other th as n tha problem, workers don’t come in till 8:00.. should have been told this when I made the appointment, not when checking vehicle in. Other th as n that, everything was great as normal. More
by paygreen
Employees Worked With
Andy
June 02, 2020
Failed yet again I made an appointment on 5/26/2020 for today (June 2) at 9 am at which time I was told the time needed to do the recall repair would be 1.5 hours. Wh I made an appointment on 5/26/2020 for today (June 2) at 9 am at which time I was told the time needed to do the recall repair would be 1.5 hours. When I dropped the car off this morning slightly before 9 amI was told it would take 2 hours, although written on the service report was car must be done by noon. Went and ran errands with husband, came back at 11:30 AM . Had to wait to be waited on. Bailey, who checked me in, was busy helping another person. Another service person asked if he could help me, but pushed me back to Bailey as she was the one who checked me, so I had to wait even longer. When Bailey did get to me she had to run down to the garage to figure out the status of the car, which was still in progress and would not be done until noon. This was double the time the person on the phone last week had estimated and an hour longer than Bailey had estimated this morning. No reason was given for the delay. Then I had to wait until after 12 noon to get the car. At 12:10, car was done. When I got to my car, I had to remove the plastic from the drivers seat and steering wheel along with the paper floor mat. I also had to reverse my car as they parked me behind another car although the entry area could hold 3 cars abreast and there was only 1 other car. On top of that had to exit the wrong way as that is how they parked the car. Every time I have been to this garage for service, the wait time has been more than it should be. Oil changes routinely took 2 hours if I stayed or dropped it off. More
by shawn
Employees Worked With
Bailey
December 22, 2019
Back Again This is my third time dealing with them and once again Ted Taka made it a pleasant and easy experience. If you decide to buy from them you would do we This is my third time dealing with them and once again Ted Taka made it a pleasant and easy experience. If you decide to buy from them you would do well to have him as your salesman! I highly recommend him. More
by Elias
Employees Worked With
Ted Taka, Lynnette
December 15, 2019
Excellent customer service. It was a wonderful experience. Joe.was a pretty good help to the process. I would highly recommend others to the sales team. experience. Joe.was a pretty good help to the process. I would highly recommend others to the sales team. More
by Monty
Employees Worked With
Joe M.
October 19, 2019
Another Great Buying Experience Working with James again to buy a new Highlander was a breeze!! NO pressure, honest answers and information from him is why I keep coming back here. Working with James again to buy a new Highlander was a breeze!! NO pressure, honest answers and information from him is why I keep coming back here. Another great buying experience! More
by Toot
Employees Worked With
James Gooch
