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Smart Toyota of Quad Cities
Davenport, IA
79 Reviews
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Showing 79 reviews
June 30, 2020
Customer service in the service department is excellent. I deal with Jake. He is honest and explains the details throughly to me and all the costs. I have never felt being mistreated at Smart Toyota and I deal with Jake. He is honest and explains the details throughly to me and all the costs. I have never felt being mistreated at Smart Toyota and am glad that I have been a customer. It is nice to have a place you can trust and persons you trust. More
by Keith
Employees Worked With
Jake Axelson
June 30, 2020
Great experience as always. My service writer Jake helps me maintain my Toyota in top running condition. They are great with regards to working around my schedule. He will track what service that I am needi me maintain my Toyota in top running condition. They are great with regards to working around my schedule. He will track what service that I am needing to have done and clue me into any cost savings as well. We originally bought our Toyota at another dealership (a mistake I know), but the service experience here is so great, I have have never been back to the original dealership for any service. When we are shopping for our next car, we will be looking here first. More
by Lordvector
Employees Worked With
Jake Axelson
June 18, 2020
Scheduled my Highlander for a 7:30 oil change. The only problem, workers don’t come in till 8:00.. should have been told this when I made the appointment, not when checking vehicle in. Other th as n tha problem, workers don’t come in till 8:00.. should have been told this when I made the appointment, not when checking vehicle in. Other th as n that, everything was great as normal. More
by paygreen
Employees Worked With
Andy
June 02, 2020
Failed yet again I made an appointment on 5/26/2020 for today (June 2) at 9 am at which time I was told the time needed to do the recall repair would be 1.5 hours. Wh I made an appointment on 5/26/2020 for today (June 2) at 9 am at which time I was told the time needed to do the recall repair would be 1.5 hours. When I dropped the car off this morning slightly before 9 amI was told it would take 2 hours, although written on the service report was car must be done by noon. Went and ran errands with husband, came back at 11:30 AM . Had to wait to be waited on. Bailey, who checked me in, was busy helping another person. Another service person asked if he could help me, but pushed me back to Bailey as she was the one who checked me, so I had to wait even longer. When Bailey did get to me she had to run down to the garage to figure out the status of the car, which was still in progress and would not be done until noon. This was double the time the person on the phone last week had estimated and an hour longer than Bailey had estimated this morning. No reason was given for the delay. Then I had to wait until after 12 noon to get the car. At 12:10, car was done. When I got to my car, I had to remove the plastic from the drivers seat and steering wheel along with the paper floor mat. I also had to reverse my car as they parked me behind another car although the entry area could hold 3 cars abreast and there was only 1 other car. On top of that had to exit the wrong way as that is how they parked the car. Every time I have been to this garage for service, the wait time has been more than it should be. Oil changes routinely took 2 hours if I stayed or dropped it off. More
by shawn
Employees Worked With
Bailey
December 22, 2019
Back Again This is my third time dealing with them and once again Ted Taka made it a pleasant and easy experience. If you decide to buy from them you would do we This is my third time dealing with them and once again Ted Taka made it a pleasant and easy experience. If you decide to buy from them you would do well to have him as your salesman! I highly recommend him. More
by Elias
Employees Worked With
Ted Taka, Lynnette
December 15, 2019
Excellent customer service. It was a wonderful experience. Joe.was a pretty good help to the process. I would highly recommend others to the sales team. experience. Joe.was a pretty good help to the process. I would highly recommend others to the sales team. More
by Monty
Employees Worked With
Joe M.
October 19, 2019
Another Great Buying Experience Working with James again to buy a new Highlander was a breeze!! NO pressure, honest answers and information from him is why I keep coming back here. Working with James again to buy a new Highlander was a breeze!! NO pressure, honest answers and information from him is why I keep coming back here. Another great buying experience! More
by Toot
Employees Worked With
James Gooch
October 18, 2019
Great customer service and attention to buyers auto needs Derek was awesome! I recommend him and Smart Toyota to my family and friends! Great customer service usually leads to people residually coming back Derek was awesome! I recommend him and Smart Toyota to my family and friends! Great customer service usually leads to people residually coming back and expanding business by positive word of mouth. Smart Toyota gets that concept! Thanks! More
by Mike
Employees Worked With
Derek Battin
September 23, 2019
Best dealership; best salesperson; best service We have dealt with Shawn Guilfoyle for several years and over several cars, both lease and purchase. He truly makes us feel that we are his most impo We have dealt with Shawn Guilfoyle for several years and over several cars, both lease and purchase. He truly makes us feel that we are his most important customer. Today, we responded to an ad he sent us and I thought that there is no way, I'm going to drive away with a new car...WRONG. in his pleasant manner, he said "let's see what we can do". When the negotiations were over, he overwhelmed us with a good price and a car that we could only dream of driving away. Shawn, you've done it again...next I suppose you will find a way to get me the second used car I've been asking about! Lynnette, your sense of humor and casual but complete work to get the paperwork done was awesome as well! More
by Art
Employees Worked With
Lynnette Watts
