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Smart Toyota of Quad Cities

Davenport, IA

4.5
81 Reviews

1501 E 53rd St

Davenport, IA

52807

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Showing 81 reviews

December 30, 2022

I purchased a 2018 Acadia from them and was taken care of very quickly and precise and done! James/Michael together did a great job! And a big thanks to Chris as well!! Everyone there is very nice! More

by Wendygary89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James/ Michael
December 06, 2022

We leased a 2023 highlander hybrid. They hide itemized lease agreement and reason is that they charge some optional costs and do not want you to know about them. They add up to couple o More

by Ali
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Moser and Curt Evans
Dec 07, 2022 -

Smart Toyota of Quad Cities responded

Hi Ali! We're sorry that your recent experience didn't go as either of us had hoped. We take all feedback seriously and always strive to give the best service possible. We appreciate your time and apologize for any inconvenience. If you would like to give us a call to clear up any miscommunication and see how we can best resolve this for you. Please contact our General Manager, Chris Geigle, at (563) 391-4106

Dec 07, 2022 -

Ali responded

I have read some other bar rates about Smart Toyota of Quad City and I realized that their policy is hiding additional optional charges from costumers and do not give them itemized price immediately. I met the sales manager and could not convince him a simple math equation which is: APR/2400=money factor. example 1) 6.48% / 2400 = 0.0027 this means money factor of 0.0027 equal to 6.48% which was our case. example 2) 3.49% / 2400 = 0.00145 this means the money factor of 0.00145 equal to APR of 3.49% which is the case of most APRs for auto. Either the sale manager did not understand the simple math or did not want to tell us we are right and it is bad that we understand these concepts. He simply told us that they do not care about the costumer and only their profit is very very important and they will try to hide optional costs and charge as much as possible to make money and no fairness in this case. Hiding optional charges and do not letting your costumers know about them is bullying and scam. It is not business. Anyway I do not think talking to the General Manager makes more sense if your sale manager do not want to accept simple math (as simple as 2/4=0.5).

December 02, 2022

I am a first time car buyer and Matt made the process super easy. Everyone was friendly. Would 100% recommend! More

by abbyjust
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt
October 28, 2022

My wife purchased a 2020 BMW and is very pleased with everything. We will definitely go see them again in the future. More

by Alexmiller197635
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle, calvert
August 31, 2022

I've worked with Joe Moser now for my second Toyota vehicle through Smart. I have always found him to be personable, friendly, and professional. I would highly recommend considering Smart Toyota for yo More

by AndrewJ71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Moser
Aug 31, 2022 -

Smart Toyota of Quad Cities responded

Great to hear, thank you very much, Andrew!

July 01, 2022

I have worked with Joe Moser with my RAV's. I will always return to Joe for he is honest, hardworking, courteous and knows his business. Joe always meets you with a smile, fulfills your expecta More

by bettylou411
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Moser
Jul 06, 2022 -

Smart Toyota of Quad Cities responded

Thanks for the positive feedback! We're always happy to hear good things from our customers.

July 01, 2022

I have leased Rav 4 three times and Derek Battin has helped me each time. I cannot say enough good things about Derek, he is so helpful and is willing to go the extra mile for me. This latest car the Ra More

by Rys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Battin
Jul 06, 2022 -

Smart Toyota of Quad Cities responded

This is fantastic news! Thank you for taking the time to share your positive experience with us. We truly appreciate your kind words. Enjoy your new Toyota RAV4 Hybrid!

March 08, 2022

Everyone at Smart Toyota is friendly and happy to help me when I stop in. James helped me and was very patient as I looked at different models of the new Venza. He is knowledgeable and this was the second ca More

by Mel B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James G.
Mar 09, 2022 -

Smart Toyota of Quad Cities responded

Thank you for the great review and for choosing us again to get your new Venza!

February 19, 2022

Once again, Shawn came through for us in a particularly difficult time for finding the car we wanted. Outstanding experience all the way around. More

by r.lapham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Guilfoyle
Feb 21, 2022 -

Smart Toyota of Quad Cities responded

This is fantastic news! Thank you for taking the time to share your positive experience with us.

February 09, 2022

This is the 3rd car. Been very happy and with all the services. We are planning to return the next time we need a car. More

by daford01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Moser
Feb 11, 2022 -

Smart Toyota of Quad Cities responded

We are happy to have you as part of the Smart Toyota Family! Thank you for the positive review.

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