Smail Kia | Page 41

Jeff and Rob were very helpful and friendly. They explained the different options available in the standard and in the more expensive models. They made sure I was able to get the best financing and h explained the different options available in the standard and in the more expensive models. They made sure I was able to get the best financing and helped with information on rebates. I will recommend these sales associates again to friends and family. More

Spent about a month researching various cars, prices, trade-in values etc. online eventually decided on a few to look at and ended up at Smails in part because a co-worker loves the experience she's had trade-in values etc. online eventually decided on a few to look at and ended up at Smails in part because a co-worker loves the experience she's had at another of their dealerships and because I was able to cross shop a few brands at basically one dealership given the number of franchises they have. Marty Cummins was fast to respond to my email inquiry and answer my questions and was waiting for me and my 76 mother (who went along for the car search since she likes to shop) at the door on 4/28 and had the car I came to look out ready and waiting for the test drive. I was impressed by the no pressure, relaxed approach Marty had that seemed to be shared by the other salespeople I observed while there. Drove a Kia Optima SX and a Ford Fusion Hybrid and Marty was great help with the Ford even though he technically works at the Kia dealership. Marty never put on the pressure to try an upsale options on the cars and never tried to sale more car than I wanted at some dealers they would have pushed the more expensive Ford Hybrid. In the end I decided on the Optima SX and the deal was quickly worked out and met the numbers I had in mind, of course like everyone I would have like a better deal but I knew what I wanted for my trade and was willing to pay and the final deal was within what I wanted and was done without the high pressure tactics of some dealerships I've dealt with in the past. All in all I think it was win-win for me and the dealership especially since the SX is hard to find in this area at the moment. There was a bit of wait to close the deal with Rick simply because in the time I was there they sold at least 4 other vehicles and it takes a while to process all the paper. Marty was great during the time going over the car and making sure my mom and I had anything we needed and answered any questions. Went with Kia financing because the rate was better than my credit union. Once in with Rick there was no high pressure attempt to sale the usual add-ons he laid out the options and lets you decide for yourself if you'd like any. The only glitch was they couldn't find the second key despite a massive search by Marty but had an email waiting first thing this morning saying they found it and he was mailing it out (I live about 50 miles from the dealership or I would've just picked it up). waiting to see if the service department is as good an experience as the sales one but from my friend's experience I expect it will be. After the paperwork was wrapped up Marty took all the time necessary to explain the features of the car and answer any questions I had about them I highly recomend Marty who made the whole process easy and pressure free and the Smail dealerships it was one of the best and easiest experience I've had buying a car. More

I feel the salesman did an excellent job, he listened to what I wanted, he went out of his way to assist me and my wife with what we wanted. I will recomend friends and family to Martin Cummins, he is an ex what I wanted, he went out of his way to assist me and my wife with what we wanted. I will recomend friends and family to Martin Cummins, he is an excellent salesman. All employees seem to be smiling and are more than just happy they seem to truly enjoy working There! Thank You More

Mike was friendly and courteous. I had explained my situation ahead of time, so he knew what I was looking for. I never felt pushed into something I didn't want, but he did show me a variety of option situation ahead of time, so he knew what I was looking for. I never felt pushed into something I didn't want, but he did show me a variety of options, which I appreciated. He showed me a variety of price points right around the range I was looking for as well. Overall this was the best experience I've ever had with a dealership. More

I loved this dealership - I appreciated greatly how responsive Bob was to my needs, he listened to every detail. He was so dedicated to his customers and told me his thoughts on the vehicle (which were responsive Bob was to my needs, he listened to every detail. He was so dedicated to his customers and told me his thoughts on the vehicle (which were very good!). I had no problems during the vehicle purchasing process and would go there again in a heartbeat. I can't wait to get my next vehicle there, but it will not be for awhile because I am in love with the one I just purchased! Thanks Smail Kia and Bob Eiben for your OUTSTANDING work! More

Jeremy was a great salesman. He wasn't pushy (or we wouldn't have purchased from him). He was extremely helpful explaining all of the car. Rick was super at not trying to have me over-extend my finan wouldn't have purchased from him). He was extremely helpful explaining all of the car. Rick was super at not trying to have me over-extend my finances with the minimal coverage for extended warranty. I am still praying I will be saving money on gas with the change from our Ford Expedition. This is my first new car purchase and would highly recommend anyone I known going to Jeremy as a trustworthy salesman. More

Fantastic guys to work with. Very low pressure and great price on vehicle. Respected and understood my requests throughout the shopping process. Very knowledgable on the prodcut that they are selling. Th price on vehicle. Respected and understood my requests throughout the shopping process. Very knowledgable on the prodcut that they are selling. They clearly explained options on all vehicles and your very aware of their competition. More

I was referred to Marty from a couple of friends, he absolutely exceeded my expectations as a salesman. He was easy to work with, and it was honestly the most pleasant and easiest car buying experience absolutely exceeded my expectations as a salesman. He was easy to work with, and it was honestly the most pleasant and easiest car buying experience. I believe Marty goes above and beyond in his duties as a salesman. I will refer this dealership to others and will definitely return as a kia buyer in the future. Thanks again for the great experience buying my 2011 kia Soul. Andrea Burns More

Buying our new car at Smail was by far the best car shopping experience we have ever had. We did most of the work over email which was great with our busy schedules. Marty was a wonderful salesman, he shopping experience we have ever had. We did most of the work over email which was great with our busy schedules. Marty was a wonderful salesman, he sold us what we wanted, never tried to sale us something we were not interested in, as many places do. Marty also did everything that he could to make this the best experience, even delivered the car to us! I am so glad that I contacted Smail Kia to purchase our new car! More

I met Juan DeLeVega in the parking lot a few days before I purchases the Optima and Sportage. From the beginning, Juan was very attentive and responded to an emaill I sent to him right away. I gave him in I purchases the Optima and Sportage. From the beginning, Juan was very attentive and responded to an emaill I sent to him right away. I gave him information about the trade in that I had and he was very prepared when I arrived to discuss the sales at the dealership. Juan was very pleasant and knowledgable about the products he was selling. He was very busy when I was at the dealership but still made me feel that I was his only customer. Upon negotiation, he went to bat for us concerning the value of our trade-ins and was able to get our payments to where we were comfortable. To the end, I would very much recommend Smail Kia and very much recommend Juan DeLeVega as a salesperson. Sincerely, Chris McKnight More