Smail Kia

I thought the dealership was great. Everybody was very friendly and helpful. My salesman wasnt a ford salesman so his knowledge of the trucks was limited. Ralph Kercheval (ford salesman) spent some time w friendly and helpful. My salesman wasnt a ford salesman so his knowledge of the trucks was limited. Ralph Kercheval (ford salesman) spent some time with me answering questions and talking with me about the F150, which I thought was awesome. I thought it was so nice that even though he wasnt going to make a dollar off the sale he had no problems talking with me. I thought Marty Cummins did a great job also. He listened to what I wanted and went out and found it. he didnt try to force stock items on me. He also pushed the sale through quickly. I asked him to have all the docs ready for me when I came and he did. That means a lot to me, I hate waiting around dealerships. Last but not least was Ross Rao. I thought he was just a class act from start to finish. He was super helpful and just an all around nice, genuine person. More

I wanted to follow thru with my rating because of the exceptional service I had with the employee/sales person at Kia in Greensburg. Smail has always been a highly recognized name here in Murrysville, b exceptional service I had with the employee/sales person at Kia in Greensburg. Smail has always been a highly recognized name here in Murrysville, but this is the first time that I've had personal dealings with this dealer. Each question I had was answered much to my satisfaction and since my purchase of the Optima SX I've found it necessary to call my salesman, Dylan Hewitt. My call was returned in a very timely fashion and handled with the utmost courtesy. Not only would I recommend this dealership, but I would personally recommend my salesman. Thank you. Norma M. Lanza More

I contacted Smail KIA after a bad experience with a KIA dealership in Johnstown. I spoke with Jason Reid who answered all of the questions AI had at that time and I explained that I was involved in an aut dealership in Johnstown. I spoke with Jason Reid who answered all of the questions AI had at that time and I explained that I was involved in an auto accident that totalled my car and was recovering from injuries. Jason understood completely and even drove a new KIA to my house approx. 45 minutes from the Smail dealership so that I could test drive it. I needed a Sorento with options that Smail did not currently have and Jason located one the same day as my test drive. The dealership had it ready for me to pick up in 2 days which was 2-3 days earlier than I expected. Normally buying a new car is something I have learned to dread. This time it was painless. There was no pressure from anybody at Smails and I am sure that all my KIA needs will be taken care of in a super effient way by the dealership. I would recommend them to anyone. More

I am giving this review because each aspect of my visit to Smail was great. The reasons are as follows. At Smail, I was greeted in a friendly manner and with a smile. I felt comfortable right away! I to Smail was great. The reasons are as follows. At Smail, I was greeted in a friendly manner and with a smile. I felt comfortable right away! I did have a few brief talks with some team members throughout the day and everyone seemed in a good mood. I noticed other buyers in the building and they were also being treated like people and not just a number to put up on the markerboard at the next sales meeting. A car is one of the top investments anyone can make in there lifetime (a few times), and I, as well as others it seemed, were being treated as if the salespeople were very understanding of that. Marty was very patient with me throughout the sales process and dealing with my crazy long indecision on what color I was to choose among the Sorentos. We did negotiate a bit and he was cordial enough not to argue at any time and kept going back to the GM over and over as I had been trying to get my best price. It felt as if he had my best intentions in mind throughout the process. I do feel as if I had drove away in a very nice car with a fair price that fit in my budget. So I do not have ANY buyers remorse, which I know is very uncommon! It feels good not having that hang over your head, second guessing. I'd buy again. Thanks again. Anthony More

As I began my search for my new vehicle over two months ago, I have had many discussions we many dealers. Marty Cummins was one of those individuals who listened to my needs and kept in touch without nagg ago, I have had many discussions we many dealers. Marty Cummins was one of those individuals who listened to my needs and kept in touch without nagging. Although I live an hour from Smail, Marty convinced me with his genuine and sincere approach to make the drive to Greensburg and give Smail a chance to serve me. As if I was not already impressed with Marty's service, something deep inside told me Marty and Smail was going to be my choice. I contacted Marty in advance with my ETA and he had my vehicle of choice cleaned and fully fueled. I must say, I have never experienced such confidence as to have a vehicle fully fueled for a test drive. Something told Marty, I was there to buy, just as something told me Marty was my guy. Upon arrival I met with Marty and team. Shortly into Marty's no pressure approach, Marty took the time to have my wife's vehicle (2010 Honda Pilot) washed thoroughly including the wheels while we decided on a vehicle. I think the $15 wash was a great investment, considering we bought the 2012 Sorento SX. I also must add the fact that because we did not have a valid insurance card, Marty was more then willing to drive to our house (nearly a hour away) to show his unbelievable commitment to his customers. I have already recommended Smail (and Marty)to 2 colleagues for a purchase. More

Jeff was very honest and above board in dealing with him. After having a very negative experience at another Kia dealer it was refreshing to deal with someone with integrity like Jeff. After having a very negative experience at another Kia dealer it was refreshing to deal with someone with integrity like Jeff. More

Service is superb. No hassle sales. Price was right. Jeff Hobbs was very helpful and did a great job of explaining everything about my vehicle. Jeff even took care of my requests even after the sale. I Jeff Hobbs was very helpful and did a great job of explaining everything about my vehicle. Jeff even took care of my requests even after the sale. I am extremely happy with my Kia. I would recommend to all. More

Our first impression of the dealership was positive because we did not have a salesman immediately hound us, so we were able to leisurely look at vehicles on the lot ourselves. Once we met Marty, I fel because we did not have a salesman immediately hound us, so we were able to leisurely look at vehicles on the lot ourselves. Once we met Marty, I felt that he was patient and responsive to our questions about the vehicle and took his time to show us several models/features of the Sorrento, rather than rushing or pushing a sale. He was friendly and personable. I beleived that he was honest and genuinely helped in whatever way he could to get us a fair deal. Since purchasing the vehicle, Marty has continued to be responsive to scheduling of the sunroof installation and early cancellation of the free Sirius radio trial. When I call him, he calls back very shortly and with results. If shopping for a Kia in the future, I would definitely return to Marty. More

Martin was very helpful in helping me with a particular used vehicle at the Smail dealership that I had seen online. We had not yet been to the dealership to test drive the Ford but my son and I did swing used vehicle at the Smail dealership that I had seen online. We had not yet been to the dealership to test drive the Ford but my son and I did swing into the lot at Smail so he could see if he would even want to further pursue the Ford Escape,of course my son wanted to see if we could possibly be able to afford the vehicle. I contacted Martin after applying online.Martin was doing what he could with the not so good credit situition myself and my son was up against.The Smail dealership worked with the banks to come up with a deal that we could except, with the great condition of this vehicle and the added excitement from my son I am very pleased with Martin's help.We then made it in to the dealership to see more of the Ford Escape. It was a clean great running vehicle so we took it for a test drive and my son decided this was what he was looking for in a newer car than what he currently was driving.Martin was very kind and knowledgeable about the vehicle. We were treated very kindly in the dealership during the sales process and highly recommend to see Martin at Smail. Thank you Martin, Cora Walker More

My visit to Smail KIA was the most pleasant experience I have ever had in purchasing a new vehicle. The salesman, Martin Cummins, was very friendly, informative and extremely professional. There were no har have ever had in purchasing a new vehicle. The salesman, Martin Cummins, was very friendly, informative and extremely professional. There were no hard pressure tactics just a willingness to provide me with a great deal on a GREAT vehicle. Mr. Cummins went out of his way to accomodate me in every way and even went so far as to help me in returning a rental vehicle. I would highly recmmend Smail KIA to all of my friends and family. More