Smail Kia

I am giving this review because each aspect of my visit to Smail was great. The reasons are as follows. At Smail, I was greeted in a friendly manner and with a smile. I felt comfortable right away! I to Smail was great. The reasons are as follows. At Smail, I was greeted in a friendly manner and with a smile. I felt comfortable right away! I did have a few brief talks with some team members throughout the day and everyone seemed in a good mood. I noticed other buyers in the building and they were also being treated like people and not just a number to put up on the markerboard at the next sales meeting. A car is one of the top investments anyone can make in there lifetime (a few times), and I, as well as others it seemed, were being treated as if the salespeople were very understanding of that. Marty was very patient with me throughout the sales process and dealing with my crazy long indecision on what color I was to choose among the Sorentos. We did negotiate a bit and he was cordial enough not to argue at any time and kept going back to the GM over and over as I had been trying to get my best price. It felt as if he had my best intentions in mind throughout the process. I do feel as if I had drove away in a very nice car with a fair price that fit in my budget. So I do not have ANY buyers remorse, which I know is very uncommon! It feels good not having that hang over your head, second guessing. I'd buy again. Thanks again. Anthony More

As I began my search for my new vehicle over two months ago, I have had many discussions we many dealers. Marty Cummins was one of those individuals who listened to my needs and kept in touch without nagg ago, I have had many discussions we many dealers. Marty Cummins was one of those individuals who listened to my needs and kept in touch without nagging. Although I live an hour from Smail, Marty convinced me with his genuine and sincere approach to make the drive to Greensburg and give Smail a chance to serve me. As if I was not already impressed with Marty's service, something deep inside told me Marty and Smail was going to be my choice. I contacted Marty in advance with my ETA and he had my vehicle of choice cleaned and fully fueled. I must say, I have never experienced such confidence as to have a vehicle fully fueled for a test drive. Something told Marty, I was there to buy, just as something told me Marty was my guy. Upon arrival I met with Marty and team. Shortly into Marty's no pressure approach, Marty took the time to have my wife's vehicle (2010 Honda Pilot) washed thoroughly including the wheels while we decided on a vehicle. I think the $15 wash was a great investment, considering we bought the 2012 Sorento SX. I also must add the fact that because we did not have a valid insurance card, Marty was more then willing to drive to our house (nearly a hour away) to show his unbelievable commitment to his customers. I have already recommended Smail (and Marty)to 2 colleagues for a purchase. More

Jeff was very honest and above board in dealing with him. After having a very negative experience at another Kia dealer it was refreshing to deal with someone with integrity like Jeff. After having a very negative experience at another Kia dealer it was refreshing to deal with someone with integrity like Jeff. More

Service is superb. No hassle sales. Price was right. Jeff Hobbs was very helpful and did a great job of explaining everything about my vehicle. Jeff even took care of my requests even after the sale. I Jeff Hobbs was very helpful and did a great job of explaining everything about my vehicle. Jeff even took care of my requests even after the sale. I am extremely happy with my Kia. I would recommend to all. More

Our first impression of the dealership was positive because we did not have a salesman immediately hound us, so we were able to leisurely look at vehicles on the lot ourselves. Once we met Marty, I fel because we did not have a salesman immediately hound us, so we were able to leisurely look at vehicles on the lot ourselves. Once we met Marty, I felt that he was patient and responsive to our questions about the vehicle and took his time to show us several models/features of the Sorrento, rather than rushing or pushing a sale. He was friendly and personable. I beleived that he was honest and genuinely helped in whatever way he could to get us a fair deal. Since purchasing the vehicle, Marty has continued to be responsive to scheduling of the sunroof installation and early cancellation of the free Sirius radio trial. When I call him, he calls back very shortly and with results. If shopping for a Kia in the future, I would definitely return to Marty. More

Martin was very helpful in helping me with a particular used vehicle at the Smail dealership that I had seen online. We had not yet been to the dealership to test drive the Ford but my son and I did swing used vehicle at the Smail dealership that I had seen online. We had not yet been to the dealership to test drive the Ford but my son and I did swing into the lot at Smail so he could see if he would even want to further pursue the Ford Escape,of course my son wanted to see if we could possibly be able to afford the vehicle. I contacted Martin after applying online.Martin was doing what he could with the not so good credit situition myself and my son was up against.The Smail dealership worked with the banks to come up with a deal that we could except, with the great condition of this vehicle and the added excitement from my son I am very pleased with Martin's help.We then made it in to the dealership to see more of the Ford Escape. It was a clean great running vehicle so we took it for a test drive and my son decided this was what he was looking for in a newer car than what he currently was driving.Martin was very kind and knowledgeable about the vehicle. We were treated very kindly in the dealership during the sales process and highly recommend to see Martin at Smail. Thank you Martin, Cora Walker More

My visit to Smail KIA was the most pleasant experience I have ever had in purchasing a new vehicle. The salesman, Martin Cummins, was very friendly, informative and extremely professional. There were no har have ever had in purchasing a new vehicle. The salesman, Martin Cummins, was very friendly, informative and extremely professional. There were no hard pressure tactics just a willingness to provide me with a great deal on a GREAT vehicle. Mr. Cummins went out of his way to accomodate me in every way and even went so far as to help me in returning a rental vehicle. I would highly recmmend Smail KIA to all of my friends and family. More

Jeff was the 1st sales person to call us (from any dealership), after we initiated requests on the internet. He was eager to fulfill our needs, he found 3 cars that met our specifications and invited dealership), after we initiated requests on the internet. He was eager to fulfill our needs, he found 3 cars that met our specifications and invited us to meet that afternoon. After going over our options, he helped us refine our needs, found the exact car we wanted, met with us after it arrived and even helped us go back to get our disabled trade-in. Within a few days we had our new car. Since then, Jeff has eagerly helped us to understand the options and electronics associated with our new car, has answered our many questions and has gone out of his way to help us when we needed assistance. We feel fortunate to have had Jeff Hobbs as our salesman. Jeff is knowledgeable, hard working and has a great personality. More

My wife and I were looking for a pre-owned car and saw one we liked on Smail's website. We stopped in and met Martin Cummins. He showed us the car we saw, and off we went on a test drive. This man took hi one we liked on Smail's website. We stopped in and met Martin Cummins. He showed us the car we saw, and off we went on a test drive. This man took his time, no rush, no hassle, no big sales pitch, we felt very comfortable and relaxed, and enjoyed ourselves. He made the whole experience like a visit with an old friend. I can honestly say that we had a good time, so much so, that we left with two pre-owned vehicles. Would I recommend Smail? Yes, and keep up the good work Marty. Don and Patty Anesin. More

'I recently purchased an '05 GMC Sierra from Smail Kia. It was the best sales experience I have ever had, and I have purchased many vehicles. I had an '03 Liberty for trade and there were no 'what do you It was the best sales experience I have ever had, and I have purchased many vehicles. I had an '03 Liberty for trade and there were no 'what do you want for the Jeep', 'where do you want your payments to be' questions asked. Mike Jurick in sales and Jeff Markle in finance just delivered a simple, honest, and hassle free vehicle purchase experience which was by far the best I had received while shopping at various other dealers. Smail is my dealer of choice and should be for anyone wanting a great deal!! More