Smail Kia

Best car buying experience we've had so far! We never felt rushed into a decision. After the purchase Bill went over every inch of our new Acadia. We haven't even had to open the manual! This is what buy felt rushed into a decision. After the purchase Bill went over every inch of our new Acadia. We haven't even had to open the manual! This is what buying a car should always be like. More

Jim was very nice and friendly. When we got to the dealership it was very busy.After we took the car we wanted for a test drive the service was very fast.That is the way I like it. I do not like being dealership it was very busy.After we took the car we wanted for a test drive the service was very fast.That is the way I like it. I do not like being at a dealership all day . The staff is all very friendly. More

Perfect car experience...period. Great car(2011 sorento,low miles,maintained at dealership), Great price(I save almost $800 off kbb/nada/edmunds tmv value!), Great salesman(Jimmy C..played no games sorento,low miles,maintained at dealership), Great price(I save almost $800 off kbb/nada/edmunds tmv value!), Great salesman(Jimmy C..played no games). I will never buy another vehicle again from anywhere else...even the xxI guy was awesome(gave info on the suv,very personable.) I'm thinking of getting a Smail tattoo(ok, that was a little extreme, but you get my point). More

Marty was very helpful and attentive during my experience at Smail Kia. I love my Kia Soul and will be sure to return to Marty when I need another car in the future. Marty was great to work with. at Smail Kia. I love my Kia Soul and will be sure to return to Marty when I need another car in the future. Marty was great to work with. More

Jim did a great job helping us, showing us the truck we had come to see and getting us in and everything taken care of very quickly. had come to see and getting us in and everything taken care of very quickly. More

overall great service and quality people. Martin Cummins did a first rate job and was very knowledgable. All paperwork was done quickly and i was driving my truck in no time. did a first rate job and was very knowledgable. All paperwork was done quickly and i was driving my truck in no time. More

The service and salesman was very good! We did get car home and noticed and rip on the door. We didn't see it there before, so we aren't sure how it got there. They did fix the rip on the leather seat tho home and noticed and rip on the door. We didn't see it there before, so we aren't sure how it got there. They did fix the rip on the leather seat though. More

Jim presented himself well on behalf of the dealership. We found him to be open and honest about all of our questions related to the vehicle. We found him to be open and honest about all of our questions related to the vehicle. More

Went to see a car that I had found online at Smail. Placed an inquiry through they internet. Jim Spanbauer returned my call. Made an appt to go see the vehicle that evening. Drove car, had all the o Placed an inquiry through they internet. Jim Spanbauer returned my call. Made an appt to go see the vehicle that evening. Drove car, had all the options we were looking for, and began to negotiate price. We then found out that our car had "a dirty car fax." It had been in two accidents prior our purchase, none of them major, where any airbags were deployed. Do to this "dirty car fax," they were offering us extreme bottom line for our trade, even though the car fax itself states, -$110 due to history. Ok, car dealers. Then over the next two hours, we negotiated a price, and were very close to a deal. We then had to get something to eat for our children, which the dealership offered us nothing, not even water, we left. I instructed Jim Spanbauer to call me if, and when we reached the numbers we discussed. He called about 20 mins later. I returned his call, he was not at the dealership, left a message. I returned his call again, at which time the sales manager answered in Jim's absence, stated he was on the road with another customer. I told the sales manager that we had a deal, and i would buy the car. He stated that he would get the final numbers with the bank, and Jim would call back tomorrow to arrange delivery of the car. Tomorrow came, and i heard nothing. waited till noon, called, left a message with the manager, as Jim Spanbauer was off that day. Called again at 2 pm, left another message. At 4:30, Jim Spanbauer called me and stated the we had a problem. He stated appearently last night as we were driving the car, a salesman from another store was already working a deal on the car, and they didn't know. Now, this may the case, but, why would you wait almost 12 hours to tell me, and then on the second day, send out all of my info to the banks, and run my credit on a car you no longer had? I know that they processed my credit, as credit monitor informed me. So, this is just underhanded, they are at least not being honest, and their dealership is TOTALLY disorganized. I think they found another buyer, got a better deal from them, and sold the car out from under me. I would avoid this dealer. More

Rob Jupena and the Smail Kia group went above and beyond my expectations while making a new car purchase. Rob was extremely cooperative with all of my needs, and not once did I feel pressured into making a my expectations while making a new car purchase. Rob was extremely cooperative with all of my needs, and not once did I feel pressured into making a quick decision. I would highly recommend visiting Smail Kia for their friendliness and professionalism. More