Smail Kia

WE BOUGHT 2 CARS IN 4 MONTHS FROM SMAIL I BOUGHT A CAR A FEW MONTHS AGO FROM JEFF HOBBS AND WAS SO IMPRESSED WITH THE TREATMENT I GOT, SO MY HUSBAND DECIDED TO BUY HIS NEXT SUV FROM HIM AS W I BOUGHT A CAR A FEW MONTHS AGO FROM JEFF HOBBS AND WAS SO IMPRESSED WITH THE TREATMENT I GOT, SO MY HUSBAND DECIDED TO BUY HIS NEXT SUV FROM HIM AS WELL. JEFF IS VERY NICE AND TOTALLY HONEST TO WORK WITH AND WHEN HE PROMISES YOU SOMETHING, IT GETS DONE. I WOULD ALSO LIKE TO THANK JEFF MARKLE IN FINANCE FOR ALL OF THE HELP HE GAVE US AS WE HAD A BIT OF A DIFFICULT SITUATION WITH MY HUSBANDS TRADE, BUT HE MADE IT HAPPEN. I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING TO BUY. I AM BRINGING MY DAUGHTER FROM HARRISBURG OUT AT THE END OF THE MONTH TO LOOK THERE AS WELL. A NO NONSENSE DEALERSHIP!!!! More

Kia Service Department I took my car to the service department almost 4 weeks ago to have wheels replaced. At that time, another noise was heard so they held off to put on m I took my car to the service department almost 4 weeks ago to have wheels replaced. At that time, another noise was heard so they held off to put on my new wheels until they got the part in for the noise. When I went to pick up my car after work, it was locked and the place was closed! I had to have my husband bring me my key. When I took my car back to the shop to have the noise fixed and new wheels put on, I got my car back and had to drive right back to the shop because it was making ANOTHER noise. They replaced a part, which they thought was causing the noise, only to find out that was not the problem. After over a week, they told me that they figured out the problem and it was my transmission. This was on a Wednesday, he told me that the part was ordered and I would have my car back the following Tuesday or Wednesday. All of this I was okay with, upset that my transmission was bad in a car with only 45000 miles, but happy it was being taken care of. When next Tuesday came, I called to check the status of my vehicle. This time, I spoke with someone else, who tells me that they were still waiting on approval from Kia to replace my transmission and that my car would not be done until Thursday or Friday. On Thursday I called back (had to call twice bc noone returned my call) and he tells me that they finally got approval and that my transmission would be in the next day (Friday) and my car would be done Friday afternoon or Saturday. Well Saturday came and I had not heard from them, so I call yet again to check the status on my vehicle, having planned to get it back this day. I spoke with another person, who tells me that my car will not be done today, the technician working on it was not even in on Saturdays. When I call Monday, im told that my car will be finished today or def tomorrow (Tuesday). I called to find out what time I could pick my car up Tuesday and was told that my car was STILL making a noise. By this time I have had enough and told them I was picking my car up as is and taking it elsewhere. 2 hours later I get a call back that says they found the probelm, it was not my transmission afterall and to give them just 1 more day, the part was being overnighted and it would be done Wednesday. I called Wednesday morning, left a message and received no call back. Called that afternoon and left a message received no call back. I then finally called a 3rd time and was told that my car was being test driven and they would call me back. Well noone ever called me back, they just showed up at my work with my car. FINALLY i have my car back. I was promised a full tank of gas, but it wasnt. I feel that by the end of all of this, they had treated me terribly. They replaced 2 parts in my car before realizing what the actual problem was. These people are supposed to be certified. And the customer service by the end of this nightmare, was terrible! Never returning a call all day long. I will never again take my car to Smail. I will be going elsewhere. More

yellowkia Yes good services and fast got me in and out before I haghad to go to work.car was filed up and detailed.thanks Rjeff Yes good services and fast got me in and out before I haghad to go to work.car was filed up and detailed.thanks Rjeff More

New car purchase dealer rating I just wanted to let you know that I have had a wonderful experience purchasing my brand new kia soul for Jeff Hobbs. He was very polite and person I just wanted to let you know that I have had a wonderful experience purchasing my brand new kia soul for Jeff Hobbs. He was very polite and personable. I would recommend him to my friends and family. I give him a perfect score of 10! More

He did it again!! We were considering trading in our lease. We visited another dealer across the street and had horrible service (VW). During that time Jeff Hobbs calle We were considering trading in our lease. We visited another dealer across the street and had horrible service (VW). During that time Jeff Hobbs called us out of the blue to check on our current vehicle. Within one week he got us the exact car we wanted for the exact price!! This was our second time working with Jeff and we won't ever make the mistake of not going to him first the next time we want a new vehicle! He is honest, which is hard to find with car salesmen, and he knows his cars!! Thank you Jeff and thank you Smail for making us happy again! More

First great experience! This was my first time buying a car and i am only 20! Having somewhat credit being a college student i was nervous about getting a car. Jim Calabrese This was my first time buying a car and i am only 20! Having somewhat credit being a college student i was nervous about getting a car. Jim Calabrese made my experience very easy and fun! I couldn't be more excited to own a new kia sportage ! More

Purchase New KIA I have purchased or leased my last 4 cars with Smail, this was the first KIA. I have always felt that Smail has treated me fair and they have always p I have purchased or leased my last 4 cars with Smail, this was the first KIA. I have always felt that Smail has treated me fair and they have always provided excellent service. This experience was no different. Jeff Hobbs took the time to explain things in detail, answered my questions and addressed my concerns. I knew what I wanted when I walked in the door and Jeff showed me only the cars that fit what I wanted. I would highly recommend anyone that wants a car to come and see Jeff or anyone else on this team. More

Quinn Law The very best experience I've ever had at a dealership! Jeff went far beyond the call of duty on my behalf! I'm so thankful for what he accomplished f The very best experience I've ever had at a dealership! Jeff went far beyond the call of duty on my behalf! I'm so thankful for what he accomplished for me! He was a great blessing on my behalf! Smail gets it done! More

Excellent Experience This was my first time ever buying a car. I'm 23 and just graduated college, and in having zero experience (and not much credit) my Dad came with me t This was my first time ever buying a car. I'm 23 and just graduated college, and in having zero experience (and not much credit) my Dad came with me to look at a used Mazda that I had found online. We met with Jim Calabrese who we immediately liked. He was professional and patient since, like I said, I was new at this. We looked at different prices and different options and found a price we were willing to work with. Mr. Calabrese went with me for a test drive and when we got back we finished the paperwork and I had my keys. He even followed us home in the car that I drove to the dealership, since my dad and I had driven separately (because my Dad wanted to just look) I was extremely happy with the whole experience and I love my car. Jim Calabrese was very professional, personable, kind, and helpful. He did his job very well and as I said, I was very pleased. More

Bad experience turned great. I originally had a terrible experience with another branch of Smail, but Carl went above and beyond to fix it. He really worked hard to make things ri I originally had a terrible experience with another branch of Smail, but Carl went above and beyond to fix it. He really worked hard to make things right and make me happy. I got the car that I wanted and I am 100% satisfied. More