Smail Kia

Outstanding Service I have to say, I followed my sales man. We purchased a pre-owned 2012 Dodge Caravan. We were looking to get rid of my 2003 Jeep Liberty and into somet I have to say, I followed my sales man. We purchased a pre-owned 2012 Dodge Caravan. We were looking to get rid of my 2003 Jeep Liberty and into something newer. Brian Creighan kept in communication with me, letting me know about vehicles that may fit the bill as they came in. He worked TIRELESSLY to crunch numbers and get me into a payment I could live with. He never put pressure on us. I have to say I walked in there, knowing which vehicle I wanted, and i left with that vehicle. Smail took my Jeep and gave me more than I thought I would get for it, and I have a 3 month warranty on the new vehicle, which I am in love with. I have not had experience with any other aspects of the dealership (the pre-owned building was very comfortable), however I would (and do) recommend Brian to any body looking for another vehicle. More

Michael Jurick and Smail Kia exceeded my expectations! I HIGHLY recommend Smail Kia. I love my new Sorento, and it was an absolute pleasure working with Michael Jurick. He was extremely knowledgable, res I HIGHLY recommend Smail Kia. I love my new Sorento, and it was an absolute pleasure working with Michael Jurick. He was extremely knowledgable, respectful, and honest. As a 23-year-old woman purchasing my first car, I had spent some time shopping around at several dealerships with my father. Mike won us both over, and we walked out of Smail Kia that day with an exceptional deal on a brand new 2015 Kia Sorento SX. Thanks Mike! We'll be back in the future when it's time for another vehicle! More

Awesome Experience!! As a woman walking into a dealership to purchase a vehicle, I have some reservations on how I will be perceived in this "man's" world. I was treated As a woman walking into a dealership to purchase a vehicle, I have some reservations on how I will be perceived in this "man's" world. I was treated with respect from start to finish. Rob was knowledgable of the vehicles I was interested in purchasing and willing to show me and explain all the features. I felt confident that I was receiving the best deal available. Thank you for the great experience. More

Jeff Hobbs-Kia I have worked with Jeff for several years and have purchased several cars from him. There are several reasons I keep coming back to Jeff: customer ser I have worked with Jeff for several years and have purchased several cars from him. There are several reasons I keep coming back to Jeff: customer service, knowledge, his follow up with me...but most of all, he makes me feel like I'm his favorite client and goes the extra mile to meet my needs. He stays in touch with me even when it's not time for me to buy a new car, just to say hi or Happy Birthday or Merry Christmas. He is an asset to Smail. More

Great service This was by far the best car buying experience I've had! Everyone I encountered during the process was very friendly! Since I live so far away, a lo This was by far the best car buying experience I've had! Everyone I encountered during the process was very friendly! Since I live so far away, a lot of the process was done over the phone with Jeff Hobbs. He was very helpful! More

Great Service! I went to Smail Kia to buy my first car after graduating. Jeff gave me a great deal. He was super friendly and helpful! He made my first car purchase I went to Smail Kia to buy my first car after graduating. Jeff gave me a great deal. He was super friendly and helpful! He made my first car purchase an exciting ride! More

Jeff Hobbs - Honda This was not a straightforward lease termination/trade, complicated by the fact that I am a MA resident. Jeff spent an entire day with me working thro This was not a straightforward lease termination/trade, complicated by the fact that I am a MA resident. Jeff spent an entire day with me working through options and scenarios to get to the best answer. I could not be happier with the customer sevice I received- both the day I bought the car and days leading up to that via email/calls. Responsive and knowledgeable with professional courtesy from Jeff and those with whom he was working internally to get me into a new situation /car- including finance! More

Sales Scam Smail Kia runs sales scams. They send out advertisements that say they will give you 120% of the value of your car. They outright told me they won't Smail Kia runs sales scams. They send out advertisements that say they will give you 120% of the value of your car. They outright told me they won't give me that. They didn't even use any fancy math magic. I had the flyer in my hand and they said that they didn't send them out, but it was a company they hire and they can't do anything about it. SORRY, your 4 y/o low mileage doesn't get the 120% book value even though you got the mailer that said we would give it to you. I plan on filing a complaint with the Federal Trade commission as well as KIA Corporate. Stephanie called me the next day and said she would call me back within 15 minutes, she never did, only emailed the salesman (who was very nice, I feel sorry for him) to contact me. More

fabulous customer service! Jeff Hobbs could not have been friendly or more helpful. I would definitely recommend his services to friends. We love the new car we bought. Jeff Hobbs could not have been friendly or more helpful. I would definitely recommend his services to friends. We love the new car we bought. More

Leading the pack in taking care of the customer! I was lucky enough to work with Jeffrey Hobbs on my recent purchase of a vehicle. I went to several dealerships that day and Smail was the last I visi I was lucky enough to work with Jeffrey Hobbs on my recent purchase of a vehicle. I went to several dealerships that day and Smail was the last I visited. As soon as we walked in the door, Jeff made us feel like we were family. He was very knowledgeable about the vehicles as well as the process. I never once felt pressured or manipulated, I truly believe he is just a good, honest, person who wanted me to go home with a vehicle that made me truly happy. He did everything to work out a great deal and to make sure to introduce us to everyone else we would work with on the process [Jason and Jim were both really wonderful too]. Smail truly takes pride in their vehicles and it is obvious by how beautiful they all look. I appreciated the time he took with us to see us through the entire process and make it an enjoyable experience. If these gentlemen are a reflection of the company as a whole, trust me -- you are in good hands! I would definitely recommend this dealership to anyone and highly recommend you request Jeffrey Hobbs. More