Smail Kia

I took my car in for a noise in the front was charged for them to look at it even though they did the repair or struts last time it was in. I also requested an oil change and when I got the vehicle back it d them to look at it even though they did the repair or struts last time it was in. I also requested an oil change and when I got the vehicle back it did not have an updated sticker on the window. I then took the car to another shop to have a 2nd opinion and asked them to check the oil and they stated it was not changed. I called and left a message for the service manager Dave who had Keith return my call and stated he was there when they changed the oil and that it was policy to be charged to check out the vehicle. Hmm in 5-6 years I have taken my car there I was never charged to determine a problem. I would be very wary and double check and repairs on the work you have then do. I for one will not be returning since they wouldn't even give me a refund or admit they could have been wrong More

I am always very pleased when visiting the service department with my Kia. Pleasant staff and quick service. Their service department is run efficiently and smoothly. department with my Kia. Pleasant staff and quick service. Their service department is run efficiently and smoothly. More

First Kia purchased. Great people to work with. Very pleased with over all experience. Telluride is awesome. Robert Jupena incredibly knowledgeable and patient with everything pleased with over all experience. Telluride is awesome. Robert Jupena incredibly knowledgeable and patient with everything More

I am always pleased with Smail services. They do a thorough job of why I take my car there and very prompt with getting it done. I actually traded my car in after my visit & purchased a new car from t thorough job of why I take my car there and very prompt with getting it done. I actually traded my car in after my visit & purchased a new car from them. Great company to deal with! More

Bought two KIA s from Mike in last few years. Service today on my Sportage due to a recall on a factory computer setting went smoothly as usual. Fast service got me in on time and out before I could drin today on my Sportage due to a recall on a factory computer setting went smoothly as usual. Fast service got me in on time and out before I could drink my first cup of coffee. No dealer is perfect but I do trust Smail to handle my GM vehicles as well as Ki More

disappointed Overall the experience was very disappointing. When we bought the car the sales staff was very friendly and helpful. When I walked into the service Overall the experience was very disappointing. When we bought the car the sales staff was very friendly and helpful. When I walked into the service department no one greeted me. There were two gentleman sitting at the desk area who did not address me or ask if they could help me. A couple minutes later a third gentleman saw me standing there and asked if he could help me. He finally directed me to the right person to check me in. This was my first experience with the Smail service center and I felt like they did not care about my business. I do not know if I have ever had a worse customer service experience. Sara More

I worked at a competitive Dealer for over 20 years. When I retired I wanted to find someone that would treat me the right way.....close to home. I am like a doctor that would have to get a procedure from a I retired I wanted to find someone that would treat me the right way.....close to home. I am like a doctor that would have to get a procedure from another Dr. (I tend to nit pick everything.) Troy, RJ, Jason, Carl and everyone I have ever dealt with have not only been professional, but very fun and friendly!!! I highly recommend Smail Kia! Both sales and service!!! More

Just moved to town last week and needed a local dealership for vehicles. As a GM retiree I look at dealerships a little different than most. What I saw today was a first class dealership with first dealership for vehicles. As a GM retiree I look at dealerships a little different than most. What I saw today was a first class dealership with first class people who seem to care. Good job, I’ll return soon. More

Jeff Markle is amazing! He has helped our entire family get into great cars! Can’t go wrong with this guy! He is honest and trustworthy. The people at smail have always been great to work with. get into great cars! Can’t go wrong with this guy! He is honest and trustworthy. The people at smail have always been great to work with. More