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Smail Kia
Greensburg, PA
427 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 427 reviews
January 17, 2020
Best Salesman I ever worked with I originally was going to buy a Mazda but had a Kia Sorento as a loaner and really liked it. I called Rob about one of the Sorentos on the website an I originally was going to buy a Mazda but had a Kia Sorento as a loaner and really liked it. I called Rob about one of the Sorentos on the website and told him I was undecided between the two vehicles. He was not pushy, very sincere and informative on the make and model of vehicle. A month later I mentioned to Rob that the interior light was not turning off, and he asked me to drop by service. I met with Mike Ponterio on New Years Eve Day and he took time from his desk to come out to my car with me (without an appointment) and see if he could find the problem. Although he couldn't find a quick solution, he did give me a few suggestions as to what could be causing the problem and we made an appointment for the following week. Very professional service from both gentlemen. More
by antgna00
Employees Worked With
Rob Jupena, Mike Ponterio
January 06, 2020
I have bought several vehicles from smails and the make it so nice and easy and the service I receive after buying the vehicle is great it so nice and easy and the service I receive after buying the vehicle is great More
by Stewey068
Employees Worked With
Jeff Markle, Amy Otriz, Dylan Hewitt
January 01, 2020
Entered service area and it was definitely busy got attention from a check-in specialist fairly quickly (2-3minutes). Got through list of service needs and shuttle was available immediately. Never rece attention from a check-in specialist fairly quickly (2-3minutes). Got through list of service needs and shuttle was available immediately. Never received a call from shop until after 6pm. I was told it should be done by 3-4 that day. So I did expect a call. I was told they called, must have been someone else because it wasn’t me. The shuttle service was not available but I was told there would be someone at my home by 8am the next morning or I’d get a call. Well neither happened. I dialed service department from 8:02am until 8:25 and could not reach anyone. This was pretty frustrating. I kept getting pushed to voicemail. I finally reached a representative at 8:27 and requested the shuttle. Shuttle arrived in about 15 minutes, had no issues with picking up vehicle. The service representative called me at 2:41pm asking me if I had gotten my car yet, kinda strange. I have a Mercedes as well and get it serviced at Smail. In comparing the two experiences I would certainly say there is a difference. Shouldn’t one expect the same? Overall, experience was good just a step below that which I receive with their Mercedes service team. More
by Rose
Employees Worked With
I didn’t work with any of the listed employees
December 31, 2019
First service appointment today. Impressed with how smoothly everything ran and how knowledgeable the staff were. Very polite as well. Was in and out within an hour. smoothly everything ran and how knowledgeable the staff were. Very polite as well. Was in and out within an hour. More
by Cepora
Employees Worked With
Amy Otriz, Jeff Pastore
December 30, 2019
Best dealership! Straight forward, no haggling...Kirill was awesome! Knowledgeable on the cars and very polite! In a years time we went and he helped us compare cars side by side, looked another time and w was awesome! Knowledgeable on the cars and very polite! In a years time we went and he helped us compare cars side by side, looked another time and we finally bought the 3rd visit. We always felt comfortable to call with any questions and he really took his time and patience as we decided a good growing family vehicle! We love our Kia Telluride!! More
by erica/todd bowers
Employees Worked With
Kirill
December 30, 2019
Kia Rio oil change I had an oil change and it was easily scheduled. Upon arrival was greeted and checked in timely. The service was quickly completed before I even finis I had an oil change and it was easily scheduled. Upon arrival was greeted and checked in timely. The service was quickly completed before I even finished my first cup of coffee. I always have excellent service at Bud Smail Kia and highly recommend. Thank you. More
by kiaguy
Employees Worked With
Rob Jupena
December 30, 2019
First time at this dealer First time at this dealership. Salesman was very polite. There was no pressure and they gave me several pricing options. I was happy with the deal. First time at this dealership. Salesman was very polite. There was no pressure and they gave me several pricing options. I was happy with the deal. More
by Wct
Employees Worked With
Osvaldo Batista
December 29, 2019
Excellent car buying experience No haggling, Robert was wonderful to deal with. Highly recommend. Best car buying experience I ever had. I didn’t have to spend all day at the dealers No haggling, Robert was wonderful to deal with. Highly recommend. Best car buying experience I ever had. I didn’t have to spend all day at the dealership More
by Alwinemarcy
Employees Worked With
Rob Jupena
December 17, 2019
Only disappointed with one aspect. I always have my inspection done there and always have an excellent experience. Unfortunately disappointed this time with service person. I sent an em I always have my inspection done there and always have an excellent experience. Unfortunately disappointed this time with service person. I sent an email, no reply. I called and left a message, no return phone call. I sent a second email and finally got an answer. Greeting and personality when I arrived was terrible. More
by sandypalmer2
Employees Worked With
Keith B
