Smail Kia

Very much appreciate the help from RJ Imbrogno of the Kia Service Dept. He went above and beyond to take care of my Sorento. He spent much time dealing with the Extended Warranty people to get the parts an Service Dept. He went above and beyond to take care of my Sorento. He spent much time dealing with the Extended Warranty people to get the parts and approval for the labor. After all said and done the Sorento is running better than ever. More

My sales person Jeff Markel, delivered as promised. Buying a car is not always a pleasant process, but Jeff and the other Smail personnel made it easy and unstressed.. highly recommend these guys! Buying a car is not always a pleasant process, but Jeff and the other Smail personnel made it easy and unstressed.. highly recommend these guys! More

Everyone I've dealt with at Smail KIA had been helpful and pleasant. I always feel well taken care of. and pleasant. I always feel well taken care of. More

Professional, beyond patient with my impatience waiting on my new vehicle to arrive and even called me a few days after purchase to make sure all was going well! Their service dept has always been the best on my new vehicle to arrive and even called me a few days after purchase to make sure all was going well! Their service dept has always been the best but know i know their sales team is fantastic as well which is a WIN-WIN all the way around. THANKS JEFF THANKS SMAIL YOU ARE AWESOME More

Jeff Markel is the best salesman at Smail Kia. The other salesmen are good too. We have been dealing with Jeff for more than 20 years, He has always treated my wife and I with the most respect and treated u salesmen are good too. We have been dealing with Jeff for more than 20 years, He has always treated my wife and I with the most respect and treated us like family. Thanks Jeff and looking for another 20 years. More

Great to work with. Jeff Hobbs was very helpful. Smooth process start to finish. Joe in finance very friendly and thorough. Another salesman took the time to show us how to use the functions in my new car. process start to finish. Joe in finance very friendly and thorough. Another salesman took the time to show us how to use the functions in my new car. We didn’t feel rushed or pressured. Nice place to work with. More

A few weeks ago while driving home I thought I had hit something, and found out a couple days later that it was my piston that busted and went through my engine block, and starter. My car has 92k miles on something, and found out a couple days later that it was my piston that busted and went through my engine block, and starter. My car has 92k miles on it. The service department told me that It's not covered under the 10yr/100k mi warranty because I'm not the original owner. I was told there was a bad spot in the barring. I am aware that my car has the 2.0 liter engine that several other models have had problems with that is under the class action lawsuit, and also with some help I was able to look up my VIN and see that either, my car had an engine replacement prior to me buying it, or someone used my VIN to cover up another car. I have purchased 3 cars through Smail Kia, and have had 3 others purchase cars through them because they have always taken care of me. 10yrs/100k miles should be covered no matter who owns it. Since Smail has been unwilling to help out a loyal customer I will not be purchasing another car through them, and I will also make sure that others looking for a car are aware of lack of customer service to loyal customers, More

Best Salesman I ever worked with I originally was going to buy a Mazda but had a Kia Sorento as a loaner and really liked it. I called Rob about one of the Sorentos on the website an I originally was going to buy a Mazda but had a Kia Sorento as a loaner and really liked it. I called Rob about one of the Sorentos on the website and told him I was undecided between the two vehicles. He was not pushy, very sincere and informative on the make and model of vehicle. A month later I mentioned to Rob that the interior light was not turning off, and he asked me to drop by service. I met with Mike Ponterio on New Years Eve Day and he took time from his desk to come out to my car with me (without an appointment) and see if he could find the problem. Although he couldn't find a quick solution, he did give me a few suggestions as to what could be causing the problem and we made an appointment for the following week. Very professional service from both gentlemen. More