Smail Kia

I bought my 2024 Kia telluride from Christian he was very helpful & amazing though the whole process helpful & amazing though the whole process More

Always very professional and courteous so very informative about your vehicle and let you know what steps you need to take to keep things running properly informative about your vehicle and let you know what steps you need to take to keep things running properly More

Went to have my 10. 25-inch Touchscreen Display w/ Navigation repaired on my 2023 Kia Seltos. Two items were to be addressed. The technician released my Kia Seltos Nigh 25-inch Touchscreen Display w/ Navigation repaired on my 2023 Kia Seltos. Two items were to be addressed. The technician released my Kia Seltos Nightfall stating that the items were either non existent or re-programmed. Neither item was fixed! Showed the gentleman that signed my in, and he stated that he wanted his shop foreman to work on my car. I would need to reschedule for another appointment. Two visits to Smail Kia since owning the vehicle and no satisfaction on either visit. I'm not a happy customer! More

This is the second car purchased at Smail’s. The salesperson, Anthony Batista, was extremely knowledgeable and helpful. Pleasure doing business. The salesperson, Anthony Batista, was extremely knowledgeable and helpful. Pleasure doing business. More

Sales rep Brendan absolutely fantastic, car itself, absolutely fantastic, finance guy Rick made us wait over an hour absolutely inexcusable all while knowing we were driving up from Delaware, all while absolutely fantastic, finance guy Rick made us wait over an hour absolutely inexcusable all while knowing we were driving up from Delaware, all while, knowing about this deal was going to happen for roughly a month. For someone with 15 years experience, I think he said, to not do a little bit of research before is beyond all of my “sales experience comprehension“ More

Took my Kia for Service for two simple door latches. The inadequacy of the department was disappointing. Treated horribly especially by the Operator on the phone Erica. Very unprofessional especially te The inadequacy of the department was disappointing. Treated horribly especially by the Operator on the phone Erica. Very unprofessional especially telling me and also my boyfriend in another phone call, my Silverado was ready which I dropped off a KIA. Very abrasive and harsh as if we were bothering her to find out if our car was done that we explicitly said needed done by that evening since this had been an almost two-week debacle, since NO voicemail was ever left. Only exception is one great salesman named Jeff that tried to help the sinking ship. Aaron was very polite at the checkout when picking up the vehicle and that as refreshing. A little customer service training would help. Especially to make sure if you are speaking nasty about customers that you were on the phone with, please make sure one of them are not in the waiting room to pick up the keys, again very unprofessional to do this in public. We were hoping to purchase a new 2500 HD and another new GMC SUV or Bronco but now are taking our business elsewhere. More

They did great! Service was good and try to get me out quickly as possible Service was good and try to get me out quickly as possible More

Great customer service. Always helpful. Answered all the questions I had. Explained everything very well. Always helpful. Answered all the questions I had. Explained everything very well. More

Supportive and willing to work with me on the engine issue of my Kia Sorrento issue of my Kia Sorrento More

Got the color I wanted on kia ,I want deep sea blue love this color. this color. More