Smail Kia

Took my Kia for Service for two simple door latches. The inadequacy of the department was disappointing. Treated horribly especially by the Operator on the phone Erica. Very unprofessional especially te The inadequacy of the department was disappointing. Treated horribly especially by the Operator on the phone Erica. Very unprofessional especially telling me and also my boyfriend in another phone call, my Silverado was ready which I dropped off a KIA. Very abrasive and harsh as if we were bothering her to find out if our car was done that we explicitly said needed done by that evening since this had been an almost two-week debacle, since NO voicemail was ever left. Only exception is one great salesman named Jeff that tried to help the sinking ship. Aaron was very polite at the checkout when picking up the vehicle and that as refreshing. A little customer service training would help. Especially to make sure if you are speaking nasty about customers that you were on the phone with, please make sure one of them are not in the waiting room to pick up the keys, again very unprofessional to do this in public. We were hoping to purchase a new 2500 HD and another new GMC SUV or Bronco but now are taking our business elsewhere. More

They did great! Service was good and try to get me out quickly as possible Service was good and try to get me out quickly as possible More

Great customer service. Always helpful. Answered all the questions I had. Explained everything very well. Always helpful. Answered all the questions I had. Explained everything very well. More

Supportive and willing to work with me on the engine issue of my Kia Sorrento issue of my Kia Sorrento More

Got the color I wanted on kia ,I want deep sea blue love this color. this color. More

Gave me my Kia back with oil all over my engine. Did not fix it. Did not tell me. Another dealership is dealing with me now. Over smail KIA. They did me wrong for 5 months. Did not fix it. Did not tell me. Another dealership is dealing with me now. Over smail KIA. They did me wrong for 5 months. More

Bought a 2024 kia telluride. Had a great experience with Chris. He made the whole process smooth. Had a great experience with Chris. He made the whole process smooth. More

Recommends work that doesn’t need to be done. Documents work that wasn’t done. Recommended work is WAY overpriced. Documents work that wasn’t done. Recommended work is WAY overpriced. More

Great sales staff ,we were treated like one of the family. We will be going back again family. We will be going back again More

I love the customer service and support I received and they gave me a good trade in value for my car! they gave me a good trade in value for my car! More