Smail Kia

Wonderful customer service! Second time going to Smail for a vehicle! Thank you so much for your patience with me and helping getting me into a new Kia! Second time going to Smail for a vehicle! Thank you so much for your patience with me and helping getting me into a new Kia! More

I found a CPO car on the internet and contacted Smail Kia. Hanna answered questions I had and I set up a time to test dirve the car. She communicated very well and when we looked at the car she gave us Kia. Hanna answered questions I had and I set up a time to test dirve the car. She communicated very well and when we looked at the car she gave us a good overview of the car's features. There were no surprise additional charges when we got down to negotiating a deal. Everything was on the up and up. The finance guy was good to deal with and he quickly got everything set up for us even though we were from out of state. They were great to deal with and treated us 100% fairly! More

Staff is friendly, Service was quick, shuttle driver amazing, great experience I love Kia cars amazing, great experience I love Kia cars More

People were extremely helpful and friendly. Love the text messages and contact! My car was serviced in a timely manner! Love the text messages and contact! My car was serviced in a timely manner! More

I was very pleased with the salesman (Mike Pavlik) he was super helpful , knew everything about the vehicle , Very experienced and so helpful ! super helpful , knew everything about the vehicle , Very experienced and so helpful ! More

My wife and I have purchased several vehicles from Smail and the sales and service people are top notch!!! Very friendly, professional and courteous!!! Smail makes the car buying experience very pleasant!!! and the sales and service people are top notch!!! Very friendly, professional and courteous!!! Smail makes the car buying experience very pleasant!!! More

They were on point with my vehicle and very efficient. They was nice and respectable as well. They was nice and respectable as well. More

Smail Kia service is overpriced for the quality of service and Kia in general as a whole company should do better with their service we were charged for A diagnostic check to determine a problem with service and Kia in general as a whole company should do better with their service we were charged for A diagnostic check to determine a problem with the car because the problem ended up being the battery which wasn’t covered under warranty, and because of that the diagnostic check was therefore not covered under warranty. This has never happened to me at any other dealership and any other service of my 30+ years of owning vehicles. It felt like we were being nickel and dimeD for the service. You would not have known if it was the battery or the starter or a separate issue unless you ran the diagnostic check so therefore my car still being under warranty, the diagnostic check should’ve been covered and I was told multiple times multiple ways that it would not be covered under our warranty if it was submitted to be covered which seemed unheard of to me. Once again, overall, the service completed was done. Well it just seem to be excessively priced when I compared services to other dealerships in the area. On top of that I had to wait 4 1/2 hours to be told what the issue was for them to then fix it and when I went to pick up the car, I couldn’t even get the courtesy of getting a car wash. If I didn’t own a Kia and there were other dealerships closer I would probably try out their service department based on my previous to experiences now at Smail Kia! More

This is the 7 car my immediate family has bought from Smail in the past 3 years and we are beyond happy with the service and professionalism of the sales and finance staff Smail in the past 3 years and we are beyond happy with the service and professionalism of the sales and finance staff More