Smail Acura | Page 48

I had a remote starter in the vehicle that I was trading in, thought I had made it very clear that the remote was switched into the new vehicle or it wasn't a deal. The salesman Todd spoke with his manager in, thought I had made it very clear that the remote was switched into the new vehicle or it wasn't a deal. The salesman Todd spoke with his manager and came back and said they could not switch it but would get me a new starter. The cost of the new starter would be $250 and I would ONLY have to pay $75.00 which I repeated a couple of times and Todd agreed; so I then agreed to the deal. I did get a check for the $175.00 as promised and a month a later when the appointment was scheduled for, I then learned that I had to pay $170.00 plus tax, because that was the deal that Smails had negotiated with the company that installed the remote started. This company also stated that this wasn't the first time that Smails had done this to a customer. I feel strongly that Smails owe me $187.35 the remaining price I had to pay, espciallly since they got a vehicle with a remote starter that they added that to the price to resale to someone else. I will not recommend this dealership to any of my family or friends. I will recomment Acura to them but through a different dealership, unless they would make this incident correct. More

There is something special about Joe Suto at Smail Acura. From the moment I walked in the door, I felt like Joe treated me like a member of his family. He wasn't pushy or forceful when selling me my car. From the moment I walked in the door, I felt like Joe treated me like a member of his family. He wasn't pushy or forceful when selling me my car. Rather, he was warm, patient, and very giving of his time. He even traveled to my home to assist me in setting up my new car with some of the advanced features. I would highly recommend Joe Suto at Smail Acura for anyone interested in buying a car from someone who is kind, and who cares about his customers. More

Clint was extremely helpful, friendly, personable, and knew his product inside and out. He never put an inordinate amount of pressure on us to buy which we greatly appreciated. He followed up with us af knew his product inside and out. He never put an inordinate amount of pressure on us to buy which we greatly appreciated. He followed up with us after the sale which no other dealer has ever done with us. The finance manager we worked with on the loan was also outstanding. Overall a great experience for us. More

When I walked into the dealership to look at a used Acura TL Type S a salesman came outside and greeted me almost immediatly. I did not have to wait around for someone to talk to me. Everyone in the dealers TL Type S a salesman came outside and greeted me almost immediatly. I did not have to wait around for someone to talk to me. Everyone in the dealership was very polite. My salesman was very helpful and answered all my questions I had about the car. I would recommend this dealership and salesman to anyone. It was a good experience. More

Michael was very easy to deal with and was able to offer me the best price for the Acura TL that I wanted. He was not a "pushy" sales person -- which is appealing to me because I don't like being pushed! me the best price for the Acura TL that I wanted. He was not a "pushy" sales person -- which is appealing to me because I don't like being pushed! He was a great listener and understood what I wanted in a car. He took time to understand what I needed and offered the best options he had available to meet those needs. Michael has a very calm personality and took time to show the options of the new TL I was purchasing. This is my third vehicle I have purchased from Smail and the reason we come back is because of quality and price. Michael wanted my business and asked for the opportunity. Caroline More

We purchased our 2011 MDX on December 23rd 2010. We drove 55 miles to Smail Acura in the rain and snow when I am 2.4 miles from another Acura dealer – why? because Smail Acura was nice to me before I drove 55 miles to Smail Acura in the rain and snow when I am 2.4 miles from another Acura dealer – why? because Smail Acura was nice to me before I even walked into the dealership. Armed and ready with my own car data spreadsheet I had diligently compiled over months of research, I was expecting a very long day ahead of me. Like so many times before, I had no intension of going home in a new vehicle – I was there to just “check it out”, “see how it drove” and “get a feel” for the dealership. I wanted to this adventure over as quickly and painlessly as possible. Salesman Clint Robbins greeted us with a warm smile and oozed of confidence over the MDX. Clint met my quirky spreadsheet challenges head on – answering all of my questions and then some. His knowledge of the MDX was as if he designed the car himself. He knows everything and I mean everything about that car. Not only does he know it all, he took the time to thoroughly explain the features and all the gadgets - sometimes more than once. He took his time and made sure the MDX was the right fit for what we were looking for. What was happening here – this adventure was turning out to be a great experience. He was not pushy, no high pressure antics and no transparent compliments just hoping to make a sale (I met that salesman at the last 2 dealerships) and best of all he didn’t show me the vanity mirror! Clint was a true professional, easy to work with, and a genuine nice guy! He made this MDX adventure painless. And though Clint knew I had that spreadsheet, he didn’t once make fun of it or even ask to peek at it – now that says a lot! Needless to say we did drive home that day in my new MDX. As we eagerly count down the remaining few months we have left on our other vehicle, I plan on making one phone call to Clint Robbins and picking out our next MDX. * I would like to note that I am not related to Clint Robbins * Julie in Bethel Park More

I contacted Clint Robbins via the internet. He responded immediately in a professional manner. He was able to quickly give me a price for my trade in and a price for a 2011 MDX. He efficiently followed u immediately in a professional manner. He was able to quickly give me a price for my trade in and a price for a 2011 MDX. He efficiently followed up after a few days and did his best to get us a good interest rate on the loan and close the sale.He was very helpful during the sales process. He also spent a decent amount of time explaining the features of the vehicle after the sale. Clint called us after a few weeks to follow up and make sure we were satisfied with our new vehicle. I would recommend buying a car from him. More

I purchased my car over the internet and Mike reassure me that the TL was in excellent condition. When I picked it up he was right on, like new condition. I highly recommend Mike and Smail to any looking fo that the TL was in excellent condition. When I picked it up he was right on, like new condition. I highly recommend Mike and Smail to any looking for a new or used car anywhere in the northeast. More

I was looking to buy an Acura MDX and had very good experience with the dealership and specially the salesperson John Howard. They are very respectful, professional and honest. Their price may not be t experience with the dealership and specially the salesperson John Howard. They are very respectful, professional and honest. Their price may not be the lowest in the area but they provide excellent customer service. I would recommend them to anyone looking for an Acura. More

After buying new vehicles for over forty years, I have to say this MDX purchase from Smail Acura thru Clint Robbins exceeded our expectations and was one of the most pleasant and satisfying of our car buying say this MDX purchase from Smail Acura thru Clint Robbins exceeded our expectations and was one of the most pleasant and satisfying of our car buying experiences. And given the impression we left with, I expect more of the same dealing with the Smail Service Dept. We had a number in mind and planned to visit all three area dealers starting with the dealer nearest to our home. Clint & Smail, second on our list and farthest from our home, pretty much hit a homer on price and our overall experience. Clint knows this vehicle inside and out and enthusiastically left us with the impression that we were puchasing the finest vehicle ever made by man. More