Smail Acura

Clint Robbins was the sales professional we dealt with most at Smail Acura. We had expressed to Clint that never in any of our car experiences had we dealt with a sales professional as knowledgeable, tho most at Smail Acura. We had expressed to Clint that never in any of our car experiences had we dealt with a sales professional as knowledgeable, thorough and customer friendly as he was. Additionally, what we appreciated most was that Clint (nor anyone else at Smail) was not condescending at all - a characteristic that unfortunately we have seen too many times when dealing with car dealerships. For that reason, I'm glad there is a forum such as this where other people can read reviews like this and hopefully give Smail Acura a try. The only reluctance we had was dealing with a dealership that was so far from where we live. We live approximately 90 minutes from Smail Acura. Our concern was that if something needed to be taken care of by the dealership, that's at least a 3 hour trip in itself - a lot of time - especially when we have 2 toddlers at home. Our concerns were immediately put to rest. Clint explained to us, that should anything need to be taken care of, Smail Acura will come to us and pick our car up. Who does that??? That was awesome. There was never any pressure from anyone - not from Clint or Mike, or Jim Long, the business manager at Smail Acura. It was THE MOST buyer-friendly experience we have ever had. I'm not surprised that Smail Acura has the type of rankings they do in our region as well as across the country. As I mentioned, we live approximately 90 minutes from Smail Acura, but it was worth the drive there. This is a dealership we will definitely do business with again and would highly recommend to anyone. More

The experience was not the usual new car purchase experience. I was treated very fairly, withno pressure and all my concerns were answered. Mike Arndt did a very good job in explaining everything experience. I was treated very fairly, withno pressure and all my concerns were answered. Mike Arndt did a very good job in explaining everything to me and when I could reach him I spoke to Joe the General sales manger and was very satisfied with the results and the purchase experience. More

I had an excellent experience dealing with Mike Arndt I had an excellent experience dealing with Mike Arndt from Smail Acura. I would recommend him to ANYONE looking to buy an Acura. He was very pr I had an excellent experience dealing with Mike Arndt from Smail Acura. I would recommend him to ANYONE looking to buy an Acura. He was very professional and treated myself and my family with much respect. He is a very well informed business man, and answered all of my questions with detailed information. I am EXTREMELY happy and satisfied with my NEW ACURA MDX. When I contacted Acura to buy a used Acura, Mike was the sales person who contacted me with information I requested. I soon realized that I was not interested in a used MDX. He quickly got me additional information on a NEW MDX, worked hard to get me a good trade on my current Nissan Armada and discussed pricing on the MDX. It was a pleasure dealing with Mike and I hope that his dealship knows what a valuable asset he is to their sales team! More

Informative and friendly people. They are willing to talk/negotiate price. Helpful after the sale. Other members of the sales team were helpful in answering questions and giving opinions. The service talk/negotiate price. Helpful after the sale. Other members of the sales team were helpful in answering questions and giving opinions. The service department is always courteous and helpful in explaining work needed and done. More

This was our first Acura purchase. We purchased the RD-X. This is a great SUV, we love it. Our salesperson, Wes Dey, made us very comfortable and went out of his way to make sure we were satisfied. RD-X. This is a great SUV, we love it. Our salesperson, Wes Dey, made us very comfortable and went out of his way to make sure we were satisfied. We would recommend Smail Acura and West to anyone we knew was looking for a great vehicle. I would also like to thank Clint who was a great deal of help explaining some details of the RD-X. We were very impressed with the dealership itself and the efficiency of everyone we dealt with. More

I was very pleased with my experience at Smail Acura. My car was 14 years old & I knew I had to purchase a new one but I dreaded the haggling of the sticker price. I felt Mike gave me the best deal & it did car was 14 years old & I knew I had to purchase a new one but I dreaded the haggling of the sticker price. I felt Mike gave me the best deal & it didn't take very long. You now have a loyal customer. Thanks More

My experience was seamless. Mike Arndt is very knowledge of the cars and explained all the options. After my purchase, he followed up to make sure everything was running smoothly. My husband and I have of the cars and explained all the options. After my purchase, he followed up to make sure everything was running smoothly. My husband and I have owned two Acuras which have give us great performance. The one I traded in was 11 years old. I was convinced that I wanted a Buick LaCrosse this time but after test driving it, I returned to Acura. Only having the car for a few days, I love it. More

Very good experience, Clint was very friendly and knowledgable about the Acura i was purchasing. Clint took me for a very exentsive test drive, showing and explaining all of the standard features. knowledgable about the Acura i was purchasing. Clint took me for a very exentsive test drive, showing and explaining all of the standard features. When we talked about available options each one was presented and discussed in detail, but never did i feel like i was being pushed to purchase any of the additional options. I was very pleased with the pricing, financing and trade in value that i recieved, everyone was very accomodating. I would, and already have, recomded Smail Acura to others. More

I hate shopping for cars. Even though I'm an attorney and negotiate for a living, I find the experience painful. I went to Smail Acura this past Saturday to buy an MDX (if the deal was right) and was surpri negotiate for a living, I find the experience painful. I went to Smail Acura this past Saturday to buy an MDX (if the deal was right) and was surprised at how "unpainful" the transaction was. I had already researched and driven the MDX and knew exactly what trim level I wanted. They had almost every color in my trim level available on the lot. Joe didn't waste my time tying to up-sell me on a higher trim level. Instead we walked the lot and did what I wanted to do, which was look at colors and interiors. I knew going in what would have been a best-case price for both the MDX and my trade. After a few minutes of fairly light hearted negotiations (and a few jabs back and forth with the sales manager about our respective chosen professions) we ended up at a very fair price. My car had just been delivered and needed prepped so Joe used another car from the lot to demonstrate all of the features. When my car was ready, we set up the blue tooth for my phone, customized a few settings, and I was off. I am not the type that has to know that the dealer isn't making any money before I'm satisfied, and Smail was not the type of dealer that made me threaten to walk off the lot before they gave me a fair deal. In the end I was able to get a fair deal and drive home in the exact car I wanted in a few hours on a Saturday afternoon. Unlike prior experiences there was no need to visit several dealers and play one against the other to get a fair price, and I didn't have to wait for them to find a car in the right color and have it brought in from out of state. I was very pleased with the overall experience. More

Mr. Suto was very fair with me during my car buying experience. We got better prices quoted from other dealers but they did not have the features we wanted in the car. Mr. Suto was very friendly and experience. We got better prices quoted from other dealers but they did not have the features we wanted in the car. Mr. Suto was very friendly and accommodating and was prepared to serve me in any way that he was able to. Overall my car buying experience was a 5...I just wish the price was a little more in line with the other Pittsburgh area Acura dealers. More