Smail Acura

Michael was very easy to deal with and was able to offer me the best price for the Acura TL that I wanted. He was not a "pushy" sales person -- which is appealing to me because I don't like being pushed! me the best price for the Acura TL that I wanted. He was not a "pushy" sales person -- which is appealing to me because I don't like being pushed! He was a great listener and understood what I wanted in a car. He took time to understand what I needed and offered the best options he had available to meet those needs. Michael has a very calm personality and took time to show the options of the new TL I was purchasing. This is my third vehicle I have purchased from Smail and the reason we come back is because of quality and price. Michael wanted my business and asked for the opportunity. Caroline More

We purchased our 2011 MDX on December 23rd 2010. We drove 55 miles to Smail Acura in the rain and snow when I am 2.4 miles from another Acura dealer – why? because Smail Acura was nice to me before I drove 55 miles to Smail Acura in the rain and snow when I am 2.4 miles from another Acura dealer – why? because Smail Acura was nice to me before I even walked into the dealership. Armed and ready with my own car data spreadsheet I had diligently compiled over months of research, I was expecting a very long day ahead of me. Like so many times before, I had no intension of going home in a new vehicle – I was there to just “check it out”, “see how it drove” and “get a feel” for the dealership. I wanted to this adventure over as quickly and painlessly as possible. Salesman Clint Robbins greeted us with a warm smile and oozed of confidence over the MDX. Clint met my quirky spreadsheet challenges head on – answering all of my questions and then some. His knowledge of the MDX was as if he designed the car himself. He knows everything and I mean everything about that car. Not only does he know it all, he took the time to thoroughly explain the features and all the gadgets - sometimes more than once. He took his time and made sure the MDX was the right fit for what we were looking for. What was happening here – this adventure was turning out to be a great experience. He was not pushy, no high pressure antics and no transparent compliments just hoping to make a sale (I met that salesman at the last 2 dealerships) and best of all he didn’t show me the vanity mirror! Clint was a true professional, easy to work with, and a genuine nice guy! He made this MDX adventure painless. And though Clint knew I had that spreadsheet, he didn’t once make fun of it or even ask to peek at it – now that says a lot! Needless to say we did drive home that day in my new MDX. As we eagerly count down the remaining few months we have left on our other vehicle, I plan on making one phone call to Clint Robbins and picking out our next MDX. * I would like to note that I am not related to Clint Robbins * Julie in Bethel Park More

I contacted Clint Robbins via the internet. He responded immediately in a professional manner. He was able to quickly give me a price for my trade in and a price for a 2011 MDX. He efficiently followed u immediately in a professional manner. He was able to quickly give me a price for my trade in and a price for a 2011 MDX. He efficiently followed up after a few days and did his best to get us a good interest rate on the loan and close the sale.He was very helpful during the sales process. He also spent a decent amount of time explaining the features of the vehicle after the sale. Clint called us after a few weeks to follow up and make sure we were satisfied with our new vehicle. I would recommend buying a car from him. More

I purchased my car over the internet and Mike reassure me that the TL was in excellent condition. When I picked it up he was right on, like new condition. I highly recommend Mike and Smail to any looking fo that the TL was in excellent condition. When I picked it up he was right on, like new condition. I highly recommend Mike and Smail to any looking for a new or used car anywhere in the northeast. More

I was looking to buy an Acura MDX and had very good experience with the dealership and specially the salesperson John Howard. They are very respectful, professional and honest. Their price may not be t experience with the dealership and specially the salesperson John Howard. They are very respectful, professional and honest. Their price may not be the lowest in the area but they provide excellent customer service. I would recommend them to anyone looking for an Acura. More

After buying new vehicles for over forty years, I have to say this MDX purchase from Smail Acura thru Clint Robbins exceeded our expectations and was one of the most pleasant and satisfying of our car buying say this MDX purchase from Smail Acura thru Clint Robbins exceeded our expectations and was one of the most pleasant and satisfying of our car buying experiences. And given the impression we left with, I expect more of the same dealing with the Smail Service Dept. We had a number in mind and planned to visit all three area dealers starting with the dealer nearest to our home. Clint & Smail, second on our list and farthest from our home, pretty much hit a homer on price and our overall experience. Clint knows this vehicle inside and out and enthusiastically left us with the impression that we were puchasing the finest vehicle ever made by man. More

This is probably the 9th car I have bought from Smail... I am pleased with the dealership and exceptionally pleased with the service department, especially Ralph. I feel confident that I am being given hon I am pleased with the dealership and exceptionally pleased with the service department, especially Ralph. I feel confident that I am being given honest, and reliable advice regarding the upkeep of my vehicles. I am always welcomed like a friend when I enter the service department. This is an enormous part of why I continue to buy cars from this dealership. I really hope I can count on this type of service to continue in the future. Thank you for asking for my opinion. Renee Wilson More

Since I first did business with Smail Acura, I have been very pleased with the dealership. The show room is very nice and of course the cars are a pleaure to look at. The salesman that I have dealt with, very pleased with the dealership. The show room is very nice and of course the cars are a pleaure to look at. The salesman that I have dealt with, John Howard, is a very pleasant and considerate person. He is certainly not a high pressure person. On the rare occasions when I have brought my Acura in for service, I have waited for the car rather than leaving it off. The waiting area is very comfortable and I also enjoy their coffee. Their service has been very prompt and the service people have also been very friendly. Overall, I plan to use Smail Acura in the future for my car needs. More

I hate to even go shopping for a new vehicle because the prices are so high, sales people are usually pushy and they just want to make the sale. My girl friend and I were coming over to the WestMoreland Ma prices are so high, sales people are usually pushy and they just want to make the sale. My girl friend and I were coming over to the WestMoreland Mall on Saturday, December 4, 2010 just to shop and not planning on going automobile shopping. She wanted to go to Pier 1 so I dropped her off and said that I was going to go through the Acura lot just to brouse around. I pulled in and was just looking. A sales person came out (John C. Howard) and was very pleasant and informative. I told him right up front that I was just looking and I was not planning on purchasing a car. He was still wonderful with me, friendly and informative. He explained the different types of acuras, what they included, and also some pricing. I was immediately interested in the TSX. He said that we could test drive if I was interested. We went for a test drive and I loved the car. He showed me the one on the showroom floor and I asked if we could get the same sale price as the TSX's that were outside. He said that he would talk to his boss. Everything went well, he was a wonderful sales person, put me at ease, very informative. It was the best experience that I have ever had when purchasing a vehicle. He made sure that I watched two videos and asked if I had questions. I cannot reiterate how informative he was. After the deal was complete, he helped me transfer my stuff from the old car to the new. He was very thorough explaining the entire interior of the car, buttons how to program asked if I had questions. He wanted to make sure that I understood all of the functionality of the vehicle. I was very impressed. I will be a return customer and I will refer your dealership to my friends. John Howard is an excellent salesmen and he is an asset to your dealership. The gentlemen that completed the final paperwork was also very informative and explained the warranty information and all paperwork thoroughly. He did not try and talk me into taking any additional warranty, but was very informative on my coverage with the basic warranty and what the extended warranty would cover. I was not going to purchase the extended warranty in the beginning, but I was so impressed with him that I purchased. Both personnel that I dealt with were great!! Keep up the good work. More

As you can tell, I was very satisfied with my experience with Smail Auto. I will have no qualms recommending Michael and Smail to my friends and relatives. We were considering a dealership closer to our h with Smail Auto. I will have no qualms recommending Michael and Smail to my friends and relatives. We were considering a dealership closer to our home but the service department at Smail was much more impressive. Their pick up and delivery service is important to us since we live a distance from Smail. The personalized attention we received from Mike was remarkable. More