Smail Acura

We have been buying cars from Smail family of dealerships for 20 years. We decided to trade our 2001 Acura CL in for a new 2012 TL, provided the deal would be acceptable (trade and new car). Because of our for 20 years. We decided to trade our 2001 Acura CL in for a new 2012 TL, provided the deal would be acceptable (trade and new car). Because of our past VERY POSITIVE experiences with Smail, we decided to again approach them. We were introduced to a new salesman (Clint) by our longstanding service engineer (Gabe) who explained that our old salesperson was no longer at Smail Acura(after selling us the past two Acuras). Knowing the extremely level of technology, we needed a salesperson who could explain each and every feature to our full understanding (why buy features that we cannot understand or use). My first visit was to meet the new salesman, Clint, and learn about the TL SH-awd w/tech package. Even though they did not have one of these on the lot, Clint spent over a hour talking about technology, safety, improvements over previous models/years. Clearly, he knew his cars and how to talk with his customers. Before leaving that first day, we traded contact info (emails) and he kept us abreast of incoming inventory. Two days after the correct TL arrived at the dealer (three weeks later), my wife and I made an appointment to come out, test drive, and talk about a deal. Prior to the appointment, Clint clearly explained in an email what the new car would be priced at, including dealer applied options. This proved to me that Clint (Smail Acura) was not hiding anything and presented a fair price before we arrived (I did research the car and price to be very fair). Upon arrival, he spent two hours with both of us on a detailed review of the vehicle, how it compared to the previous year's model and how it would be much different that our 2001 CL or my 2004 MDX. A long road test with plenty of opportunities to demonstrate the ride, handling and features was then conducted. At that point, I asked for a review of our trade. Only 10 minutes later, the value was returned to me (a bit less that I was hoping but the car did have 100,000 miles). We shook hands 5 minutes later and began paperwork that evening. It should be noted that Clint was not scheduled to work the evening he took our appointment but did so to match opur tight schedules. Deliver day was two days later and again, everything was picture perfect with documentation and the exact same numbers as was agreed to previously. Again, Clint took another hour to review features and get us comfortable with the new vehicle. Delivery was flawless between Clint and the Business Manager - zero pressure for anything beyond the purchase. After the third day with the new vehicle, our salesman once again called to see if we had any questions or concerns and offered to meet with us for an additional training session so that we are certain to take advantage of all the car had to offer. To finish, I work in heavy manufacturing and have seen many changes to our products and to customer service. This dealership, Smail, stands out to me with the respect that they give to each customer, time and time again. The same holds for their service department, which again, draws me back to them. If we were to move, I would most likely return to one of his dealerships for a new vehicle, and if Acura, would again return to this salesman. More

This has been the second vehicle that I have bought from Smail and from Clint Robbins the Sales Consultant. I have nothing but good things to say about the previous vehicle that I owned from them and most o Smail and from Clint Robbins the Sales Consultant. I have nothing but good things to say about the previous vehicle that I owned from them and most of all how they are willing to go out of their way and help you. Last week I purchased a used vehicle and this week had to take in for a minor repair. Everything covered and fixed no charge, and no questions asked. I would definitely recommed Smail, but most of all Clint! Will be the guy I look for in the future of purchasing another vehicle! More

Genuinely appreciated the overall buying experience. Mike was outstanding....he never became rattled - and always answered my questions/concerns patiently. I do believe, however, I was a tad low-balled Mike was outstanding....he never became rattled - and always answered my questions/concerns patiently. I do believe, however, I was a tad low-balled (even after numerous increases) on the value/price for my trade-in.......but I believe that's universally the case with used-car sales. Again, NO pressure was applied, no silly sales games, either. So, thanks. I will though, next time, learn to set a monthly figure that I cannot exceed - and will make sure the entire cost is covered (monthly charge, tax/title, service warranty....). I overextended myself a bit with this purchase....and, in retrospect, could have probably fought harder to stay on budget. But that's on ME. Anyway, thanks again for everything. Mike and Jim were exceptional.....and everyone at the Acura dealership treated my wife and me wonderfully. We'll be back someday, I promise. More

Smail Acura did an outstanding job of taking care of all of our needs. We had recently purchased a 2003 TL (from another dealer) and Smail was able to quickly and affordably take care of the service needs f of our needs. We had recently purchased a 2003 TL (from another dealer) and Smail was able to quickly and affordably take care of the service needs for that vehicle. While we were at the dealership, we began looking at new vehicles and found that the RDX was a perfect fit for us. We put a lot of miles on our cars, but Smail was able to structure our financing so that the RDX was the lewast expensive option for our needs. Smail's serivce department will pick up our cars when they need work, and give us a vehicle to use while the work is being performed. That works great in our busy schedule. More

MIKE WAS VERY KNOWLEDGEABLE ABOUT THE VEHICLES HE WAS SELLING. I WAS NOT SURE EXACTLY WHAT I WAS LOOKING FOR AND MIKE GAVE ME MANY OPTIONS. HE WAS NOT HIGH PRESSURE, WHICH IS A TURN OFF FOR ME. HE MADE T SELLING. I WAS NOT SURE EXACTLY WHAT I WAS LOOKING FOR AND MIKE GAVE ME MANY OPTIONS. HE WAS NOT HIGH PRESSURE, WHICH IS A TURN OFF FOR ME. HE MADE THE EXPERIENCE VERY PLEASURABLE. I WOULD DEFIITLEY LOOK AT ANOTHER VEHICLE AT SMAIL ACURA IN THE FUTUR. More

I bought a used CPO Acura MDX. I worked with Joe Suto. He was very knowledgeable, friendly, professional and attentive. I felt he went above and beyond. I did not feel pressured to purchase any vehicle He was very knowledgeable, friendly, professional and attentive. I felt he went above and beyond. I did not feel pressured to purchase any vehicle and he showed my a couple of other comparisons. He walked me through how all the gadgets on the car worked and helped me set up my bluetooth and added some numbers for me. He went over my car before I took delivery of it to make sure it was spotless. This was one of the best car sales experience I have ever had. I would definitely buy another car from Joe Suto again. Thanks!!! More

Joseph was from the onset of our first conversation my best description of a great automobile salesman. Joseph was no pressure "How can I help" "What is it that you are looking for". I asked for pricing o best description of a great automobile salesman. Joseph was no pressure "How can I help" "What is it that you are looking for". I asked for pricing on several vehicles, Joseph came back quickly with the pricing on all vehicles available and we left the dealership to consider our options. Joseph followed up in a few days, we took our test drive, negotiated the price and financing options and the sale was complete with the exception of picking up the vehicle. When we picked up the vehicle is was spotless even though it had rained, we went for another drive to familiarize us with the controls and features. Joseph always seemed as excited as we were to purchase the vehicle. He showed that he cared about the customer from start to finish. This vehicle is the seventh purchased from a Smail dealership, and we look forward to the eighth. More

i visited this dealership with an open mind considering the purchase of a new car. the salesperson was very accommodating in every possible way. vehicles were reviewed and there was a no pressure situation the purchase of a new car. the salesperson was very accommodating in every possible way. vehicles were reviewed and there was a no pressure situation into my decision. i am very pleased with my purchase and would highly recommend this dealership to everyone i know. Ron Kadar More

I was very pleased with my experience at Smail Acura. I had been searching for a particular used vehicle for some time and had visited and dealt with MANY dealers/dealerships over the last couple of months had been searching for a particular used vehicle for some time and had visited and dealt with MANY dealers/dealerships over the last couple of months and can tell you that I was losing complete faith that anyone still cared about customer service. The others had poor personalities, were not friendly, and quite frankly, seemed that they could have cared less about making a sale, let alone pleasing a customer. From the moment I met Mr. Suto, I felt that he was different. He was extremely friendly, took the time to get to know me, and was very willing to work with me to satisfy my needs. The entire team at Smail Acura went above and beyond what is expected of a dealership. They included many options at no additional charge to satisfy me and help make the purchase easier. They also did a complete cleaning of my new vehicle inside and out which I can say was the best job I have ever seen. They also were kind enough to install a couple of extra options I purchased elsewhere at no additional charge and on their own time. I can not say enough good things about dealing with Mr. Suto and the entire Smail Acura team. I hope I have the opportunity to return the favor and reccommend the business to everyone I know searching for a vehicle or service center. Thank you for restoring my faith that people still do care about the customer. More

I had an excellent buying experience with Clint Robbins at Smail Acura. He was knowledgeable,helpful and very professional. I knew what I wanted to buy, but I was planning to wait until the end of the at Smail Acura. He was knowledgeable,helpful and very professional. I knew what I wanted to buy, but I was planning to wait until the end of the year due to a variety of constraints. Clint listened to my concerns and helped make it happen four months sooner than I planned. I purchased the car sight unseen over the phone and picked it up five days later. Upon arriving it was prepped and ready to go. Clint's did an outstanding job going over the car with me and walking me through the navigation system and other features of the car. It was exactly what I wanted at a fair price and with excellent financing. It was the easiest, most professional car buying experience I have ever had. I highly recommend Smail Acura and Clint Robbins in particular. More