Smail Acura

When I got to Acura on Saturday morning at 820 am, the Acura TL I had called about on Friday was fired up and ready to go for test drive. We didnt have to start the vehicle at all. The test drive went w Acura TL I had called about on Friday was fired up and ready to go for test drive. We didnt have to start the vehicle at all. The test drive went well. The car seemed great for all 15 minutes we drove it. Mike was very knowledgeable about Acura, Navigation system, etc. he was friendly as well. On friday, he had sold me on buying from him becuase it was a certified PRE OWNED Acura, even though this vehicle was priced about $2000 more than another one i saw online. When I went to leave after I purchased the 2009 Acura TL with the 5 yr 62,000 mile warranty and 7 yr, 100000 mile manufactorers warranty ALSO with the 150 point approved Acura inspection. The car didnt start. The battery was dead. I was in a bit of a time constraint but Mike told me that the dealership left one of the lights on in the car overnight, which is why the vehicle's battery was dead. he did offer to replace it but i was in a rush for an appointment/committment downtown, which is why we went to see Mike so early. he confirmed that the alternator would charge the battery and sure enough i got downtown and the car battery died. this was just the TIP of the iceburg. I had to go to Advanced Auto Parts to get a new battery, which Mike paid for... this could have ALL been avoided. I also had to get to my fiancee's shower. When Advanced Auto Parts changed battery, they must have eliminated the all wheel drive in the car. Plus i was unable to turn on radio and navigation. I called Mike and he was apologetic and walked me through the process to get everything back up and running. once i got home and started driving the car more... we noticed the front right speaker was blown or something was wrong with it. This was small in nature to the engine ticking and rattling/vibration noise it is making. I emailed Mike fist thing monday monring (with in 24 business hours) and said i was not happy and that i wanted to bring the car back. I told him everything that was wrong the car and was upset. This is where Mike started changing his attitude. It became more about me and that i was doing something wrong and that everything is oK wiht the car. They did come back and pick it up and "fix" it and told me that there was water in the gas and that everything else was OK. I had spoke to rich becuase i wanted more from the dealership. Afterall, i was sold on the 150 point inspection but yet i was having some serious issues and i still am. I spoke to Ralph, a service technician at Acura and he assured me that the engine was making the vibration/rattling noise due to the type of gasoline being used. I assured him that i have not had a chance to put in any gas becuase i havent even owned the care long enough I am very frustrated and seem to be getting the run around now. I have emailed Mike yesterday and today and havent even heard back from him. I know i might be a problem to them but i am not happy with the level of service. I am going to see a mechanic tomorrow to see what is going on with the engine because it is still rattling/vibratin at 30 mph. More

Joe Suto went over and above for us when purchasing a new MDX. He was extremely helpful when picking up the new car. Explained everything to me. Joe is a great asset to the company. MDX. He was extremely helpful when picking up the new car. Explained everything to me. Joe is a great asset to the company. More

Everyone was so friendly and kind while shopping for my new car. I was given Joe's name from another pleased customer and he went above and beyond my expectations. I would recommend Joe and The Smail Deal new car. I was given Joe's name from another pleased customer and he went above and beyond my expectations. I would recommend Joe and The Smail Dealership to anyone looking to buy a new car! More

Everyone was helpful, friendly and seemed sincere. Follow-up service has thus far been fine.Kevin was earnest and very personable. He helped me through the process and answered all of my questions sat Follow-up service has thus far been fine.Kevin was earnest and very personable. He helped me through the process and answered all of my questions satisfactorily. I would recommend him to others. More

During our experience, Michelle was very knowledgable and patient with us while we were deciding which vehicle to purchase. This was our first "high ticket" purchase, and we were very appreciative of the no- patient with us while we were deciding which vehicle to purchase. This was our first "high ticket" purchase, and we were very appreciative of the no-pressure sales situation and the product knowledge. More

Was a very pleasant experience made the trip worth while to get our new car. Made us feel very comfortable. Love the Car 2013 ACURA RDX. Would Buy again Thanks Clint to get our new car. Made us feel very comfortable. Love the Car 2013 ACURA RDX. Would Buy again Thanks Clint More

The dealership has attended to my needs impeccably in a previous sale as well as follow up service; thus I chose to discuss my suggestion of a new Acura and was most pleased with the mew transaction. Do previous sale as well as follow up service; thus I chose to discuss my suggestion of a new Acura and was most pleased with the mew transaction. Dorothy Weldon More

Clint was a very knowledgable, friendly salesperson who was great to work with. He had no problem telling you all the features of the Acura and why they were better than the competition! He worked with u was great to work with. He had no problem telling you all the features of the Acura and why they were better than the competition! He worked with us on our trade and gave us a great deal, as well as got our new car ready in record time. He even came to our house the week after we made our purchase to go over the navigation features since we didn't have time at the dealership. GREAT customer service!! We love our new Acura as well! More

Clint was excellent. He was very knowledgeable and friendly. He went the extra mile to obtain the car I selected. This was the most pleasant car experience I have ever had. I will bsolutely recommen friendly. He went the extra mile to obtain the car I selected. This was the most pleasant car experience I have ever had. I will bsolutely recommend Clint and this dealership to my friends and family. More

My wife and I needed to find a vehicle in only a few hours. Kevin seemed to intuitively know how to help us proceed when we weren't sure exactly what we were looking for. He test drove two vehicles for hours. Kevin seemed to intuitively know how to help us proceed when we weren't sure exactly what we were looking for. He test drove two vehicles for us, because I felt uncomfortable doing so and was very willing to point out both the strengths and weaknesses of the vehicles. This was a quality that really made Smail Acura shine. Our budget was low, and we needed a used vehicle - we knew we weren't going to be getting something perfect and Kevin paid attention to this. Without his help, we would have definitely aimlessly wandered from lot to lot, and probably wouldn't have left with a vehicle in the time frame that we needed one by. He gave us space when we needed it and stood by as available the moment we had a question. He didn't push or prod us into a decision, and was strikingly professional and respectful. Most of all, he was patient. He worked with us long after closing time. Above and beyond expectations, he allowed us to keep the rental truck we had temporarily parked in Smail Acura's lot, so that Enterprise could come and collect it the next day. If I could change anything about the experience, I would have loved more time to make a decision. But this was out of the scope of Kevin's control, and despite our commitments to time, he helped us meet our goal. More