Smail Acura

This was my first purchase from Smail Acura and the entire experience was positive. The salesman, Clint Robbins, was very professional through the entire process. He also had an extensive knowledge o entire experience was positive. The salesman, Clint Robbins, was very professional through the entire process. He also had an extensive knowledge of the MDX I purchased. I would return to and recommend both the dealership and salesman. More

Michelle was absolutely wonderful to work with. She made an honest and fair deal. Additionally, she related to us very well. She took exceptional care in teaching is how to work the technology on our new ca an honest and fair deal. Additionally, she related to us very well. She took exceptional care in teaching is how to work the technology on our new car. Smail is very lucky to have her as an employee. More

My husband and I felt we were treated very well from the minute we walked in. Everyone was extremely friendly and helpful. We are very pleased with our new MDX. minute we walked in. Everyone was extremely friendly and helpful. We are very pleased with our new MDX. More

I have been to many dealerships in recent months and have not had some great experiences. I have been a Smail customer in the past, but never at Smail Acura. I was very pleased with the quick response from not had some great experiences. I have been a Smail customer in the past, but never at Smail Acura. I was very pleased with the quick response from Michelle Bernabo when I made an on-line inquiry about a vehicle. Her response was helpful and she followed up after I had not replied to her response. Her demeanor was professional and respectful. Those are important characteristics for any sales person, but especially for an Acura representative. Well done! Thank you! More

Smail Acura was wonderful to deal with. Joe was so kind and really tried to meet our needs. We had been to several other dealerships but once we met Joe we knew that this was who we wanted to deal with. and really tried to meet our needs. We had been to several other dealerships but once we met Joe we knew that this was who we wanted to deal with. Jim was also great with financing. When we came to pick up our new Acura RL, Joe made sure that I understood all of the functions. I called him several times with questions and he was always kind and made me feel that I was not botherin him. More

Kevin had personality and "no push" attitude that made the process very pleasant. Worked with me to obtain what I believe to be a very fair price. Will recommend others to Kevin and dealership that made the process very pleasant. Worked with me to obtain what I believe to be a very fair price. Will recommend others to Kevin and dealership. More

went to your dealership upon recommendation of a friend went to your dealership upon recommendation of a friend who has bought cars from you.I had already been to 2 othe dealers, one honda one subaru. Sub went to your dealership upon recommendation of a friend who has bought cars from you.I had already been to 2 othe dealers, one honda one subaru. Subaru had given me a great price on a Forester. When Joe Suto gave me a price he wasnt close but he was able to match the deal from Subaru so I purchased my Honda from Joe More

We changed sales reps halfway through the process. Joe Suto (who we finished with), was great. He was very thorough in his demonstration of the features & benefits our new car came equipped with, while a Suto (who we finished with), was great. He was very thorough in his demonstration of the features & benefits our new car came equipped with, while also remaining personable, professional, and courteous, throughout the entire process. After we decided on the vehicle we wanted and it was time to negotiate, Joe handled it with class. It was by far, the least stressful vehicle purchase we've ever made. We only had to counter once, instead of the back and forth games I've had to play at other dealerships. After only making one counter offer, we were happy with the amount they offered for our trade-in, and we felt as though we got a fair deal overall. The only thing we didn't care for regarding the delivery process, was that they pretty much insisted we take delivery of the new car on the spot. We would have much rather signed whatever needed to be signed, then went home so we could have emptied our car of our personal belongings, sent our babysitter home at a reasonable hour, then came back the next day to take delivery of our new car without feeling rushed. I thought we expressed at the time, that we would have been preferred to come back the next day to take delivery, but we were told "it'll only be a few minutes"... well needless to say, it took more than a few minutes. We didn't appreciate that the dealership refused to appraise our trade-in on our first visit to the store. We're not sure if this is standard policy at Smail, or if this was a decision made by the first sales rep we worked with. He knew we had a few other vehicles we intended on looking at, so he attempted to smooth it over by suggesting we look at everything else first, then come back to Smail to have our trade-in appraised, as though that would have somehow made things easier on us. To me that was nothing more than a sales tactic to prevent me from being able to shop their trade-in number against other dealers. I get that, I used to be in sales... however, as the customer, it was an inconvenience, and was also somewhat off-putting. By that time we'd already narrowed our vehicle shopping down to 3 vehicles, and we knew the Acura TSX Wagon was going to be one of the finalists, so to speak. By not appraising our vehicle, they put us in a situation where we had to return back to Smail no matter what, which was an inconvenience, and really rubbed me the wrong way. However, their competition down the street (Sendel VW) did the same thing, they also wouldn't appraise our trade-in. That's the only reason why I only rated the overall experience as "good" as opposed to "great"... As I mentioned, I don't know if that is typical of Smail's policy, or if it was a decision made by the first sales rep we worked with. I can't say enough good things about Joe Suto. He went out of his way after the purchase, to pickup the car at my wife's place of work, and deliver it back to her later that day, to facilitate getting our remote starter installed without inconveniencing us in any way. Overall it still remains one of the best buying experiences I've ever been through, and I'd highly recommend Smail Acura, and Joe Suto, to my friends & family. I only wish they would have appraised our trade on our first visit there, and that they would have scheduled delivery for the next day when it would have been more convenient for us. More

This is my second experience with Marty at Smail and each time I have come out a very satisfied customer. He is pleasant, helpful, fair, and professional. I really appreciate having a place that I can truly time I have come out a very satisfied customer. He is pleasant, helpful, fair, and professional. I really appreciate having a place that I can truly say I am "taken care of" regarding my vehichle. I will definately be back and will request Marty's services. Thank you. More

I had a really good experience working with Kevin at Honda Village. I would recommend him to my friends. Micharel Donnelly was good to work with too. Honda Village. I would recommend him to my friends. Micharel Donnelly was good to work with too. More