Smail Acura

I was very pleased with my experience at Smail Acura. I had been searching for a particular used vehicle for some time and had visited and dealt with MANY dealers/dealerships over the last couple of months had been searching for a particular used vehicle for some time and had visited and dealt with MANY dealers/dealerships over the last couple of months and can tell you that I was losing complete faith that anyone still cared about customer service. The others had poor personalities, were not friendly, and quite frankly, seemed that they could have cared less about making a sale, let alone pleasing a customer. From the moment I met Mr. Suto, I felt that he was different. He was extremely friendly, took the time to get to know me, and was very willing to work with me to satisfy my needs. The entire team at Smail Acura went above and beyond what is expected of a dealership. They included many options at no additional charge to satisfy me and help make the purchase easier. They also did a complete cleaning of my new vehicle inside and out which I can say was the best job I have ever seen. They also were kind enough to install a couple of extra options I purchased elsewhere at no additional charge and on their own time. I can not say enough good things about dealing with Mr. Suto and the entire Smail Acura team. I hope I have the opportunity to return the favor and reccommend the business to everyone I know searching for a vehicle or service center. Thank you for restoring my faith that people still do care about the customer. More

I had an excellent buying experience with Clint Robbins at Smail Acura. He was knowledgeable,helpful and very professional. I knew what I wanted to buy, but I was planning to wait until the end of the at Smail Acura. He was knowledgeable,helpful and very professional. I knew what I wanted to buy, but I was planning to wait until the end of the year due to a variety of constraints. Clint listened to my concerns and helped make it happen four months sooner than I planned. I purchased the car sight unseen over the phone and picked it up five days later. Upon arriving it was prepped and ready to go. Clint's did an outstanding job going over the car with me and walking me through the navigation system and other features of the car. It was exactly what I wanted at a fair price and with excellent financing. It was the easiest, most professional car buying experience I have ever had. I highly recommend Smail Acura and Clint Robbins in particular. More

I had an RDX on lease from Smail Acura and they called me 6 mos before end of lease to see if I'd be interested in another lease or purchase from them. I was interested in upgrading to the MDX and they were 6 mos before end of lease to see if I'd be interested in another lease or purchase from them. I was interested in upgrading to the MDX and they were able to get me out of my lease early. I got a good deal on a demo model with upgrades I normally couldnt afford. On another note, you feel like your part of an elite group by working with the team there. I'm not sure if this is how all Acura dealerships are as I havent been to others. They are running a high-class operation. I had a Ford, Jeep and a VW before the Acura and wow I can tell you that the service is worlds apart. Even their service floor is spotless and their waiting room is plush. I considered looking at other vehicles at the end of this lease; however, I figured i'm pretty spoiled by Smail Acura at this point and will be disappointed wherever else I go. More

The experience of buying a car, whether it is new or pre owned is generally not the most fun thing to do. However, the staff was very friendly, and worked hard to get me the best deal possible. From the s owned is generally not the most fun thing to do. However, the staff was very friendly, and worked hard to get me the best deal possible. From the sales person and the sales manager, to the finance person, they all provided excellent service. I am enjoying my car that I purchased from them. I will definitely consider this dealership for future car purchases. So far I have had no issues with my car, but they have assured me that they will handle anything that may occur. More

Mike was very good with response to internet request and follow up prior to us coming in and after the sale. Joe Sopko, closed the deal with his knowledge. He took us both on a test drive, explained all th follow up prior to us coming in and after the sale. Joe Sopko, closed the deal with his knowledge. He took us both on a test drive, explained all the functions of the controls, showed us the service side of the dealership, and explained what is offered for service. He is extremely knowledgable about Acura, and the Smail Acura dealership. He should train all sales staff at this dealship in our opinion. Clint, went over the controls again after the sale, because Joe was busy with another customer, He also was very Acura knowledgeable, and the Acura sales staff worked as a team. Finance dept. Jim, and Dina, also were very friendly, and knowledgeable in making a 20+ year Nissan customer comfortable with moving to a new brand and dealership. More

Best car buying experience ever. Everyone we dealt with was courteous, knowledgeable and professional. No high pressure. No games. Our salesman, Joe Suto, sets the standard by which salespeople should be m was courteous, knowledgeable and professional. No high pressure. No games. Our salesman, Joe Suto, sets the standard by which salespeople should be measured. We felt we were listened to, cared about, given the information we wanted/needed, and given good deals. Yes, deals, plural. We liked Joe and our Smail experience we bought two cars the same night – a TSX and an RDX. Shop Smail. Ask for Joe. You’ll be glad you did. More

THE CAR WE WERE LOOKING FOR WAS FOUND WITHIN A DAY, THE SALES MEN TOOK THE TIME TO LISTEN TO WHAT WE WERE LOOKING FOR, THE WERE ABLE TO GET US A WHAT WE WANTED AT A PRICE THAT WAS REASONABLE. THEY EXPLAINE SALES MEN TOOK THE TIME TO LISTEN TO WHAT WE WERE LOOKING FOR, THE WERE ABLE TO GET US A WHAT WE WANTED AT A PRICE THAT WAS REASONABLE. THEY EXPLAINED TO US EVERYTHING WE NEEDED TO KNOW, AND HAD US IN AND OUT ON THE DAY WE PICKED-UP THE CAR IN THE TIME FRAME WE NEEDED. OVERALL A TRULY GREAT EXPERIENCE. More

I had a good experience at this dealership. The salesman was very knowledgeable. We came to an agreement very quickly. All paperwork was handled very smoothly and efficiently. was very knowledgeable. We came to an agreement very quickly. All paperwork was handled very smoothly and efficiently. More

This was the furthest dealer from our house, so we were trying not to have to go there. From the time we arrived at the showroom, it was a great experience. Clint Robbins was truly exceptional. He cont trying not to have to go there. From the time we arrived at the showroom, it was a great experience. Clint Robbins was truly exceptional. He continued the test rides after the dealership was closed. He was knowlegeable, & professional at all times. He was thoughtful & considerate, bringing us a cup of cold water in exceptional heat conditions, while we were outside trying to decide, but did not stay trying to pressure us. Clint & Jim Long, the business manager, stayed after the dealership closed again the second day, but we were not rushed in completing the deal. Clint offered to come to our driveway to show us all the features on the car, but we opted to stay & do it right then, meaning we left the dealership at 11 pm. It was an unexpected, hassle-free negotiation. We received a fair price on the purchase & on the trade-in. We would strongly recommend them to anyone. More

Mike was very cordial and professional in helping us make the decision to buy an Acura RDX. After telling us about all its features and letting us test drive both the RDX and the MDX, Mike also took us to d the decision to buy an Acura RDX. After telling us about all its features and letting us test drive both the RDX and the MDX, Mike also took us to different car lots to inspect similar vehicles by different car manufacturers. He helped confirm the choice we were leaning towards. Mike, along with others at the Smail dealership, provided assurances of quality, service and customer satisfaction with the purchase. Trust in whom you are buying a luxury car from is important. It makes the sale and keeps one coming back again. Mike sealed the deal for us. More