Smail Acura

My husband paid a visit to the Acura dealer, unbeknownst to me, to get information on the ILX and TSX, as I had expressed an interest in purchasing a new car. He met Joe Suto, who suggested bringing me in to me, to get information on the ILX and TSX, as I had expressed an interest in purchasing a new car. He met Joe Suto, who suggested bringing me in to see the cars. I was unaware when I got there that this was all preplanned, and both cars were sitting side by side for test driving and comparison. I chose the TSX, but the color I preferred was not readily available. Somehow, Joe managed to locate exactly what I was looking for the next day, and I purchased the vehicle that very weekend. Joe was knowledgeable and helpful with my decision making. Also, he is very personable and I didn't feel pressured at any time to make a decision. The overall experience was pleasant and I would recommend this dealership to my friends. I have not used the service department yet, but have been notified that I will be receiving an invitation to meet the service team. More

Without a doubt, this was the best experience I have ever had in purchasing a vehicle...and I am 66, so you know I have purchased many. Clint Robbins was so easy to deal with.....not your typical high pres had in purchasing a vehicle...and I am 66, so you know I have purchased many. Clint Robbins was so easy to deal with.....not your typical high pressure car salesman, which immediately turns me off and I end up leaving without buying. He went above and beyond to spend time with me on a test drive and explain all the technology this SUV has on it and was definitely well informed on everything about the vehicle. The price on the 2013 certified used vehicle was great and he was right in the range we had decided on for our trade in. No doubt that I will visit this dealership and request Clint when I am ready to trade this one in. GREAT ALL AROUND EXPERIENCE!!!! More

I just purchased my first car from Smail Acura. Clint Robbins was an excellent salesman and very professional. He spent a great deal of time explaining all the features of the TLSH-AWD w/tech package, He Robbins was an excellent salesman and very professional. He spent a great deal of time explaining all the features of the TLSH-AWD w/tech package, He had an exceptional knowledge of the car and was very patient. He didn't pressure me. He followed up with a phone call a few days later to see how I liked my car and if I had any questions of which I greatly appreciated .So much information to be absorbed. I definitely would recommend Clint to others looking for a car. Marie More

I had no intent to buy an "Acura". I had a bucket list of manufactures I wanted to test drive and I had driven two when we stopped at Smail Acura. My husband and I had been on the lot just " bucket list of manufactures I wanted to test drive and I had driven two when we stopped at Smail Acura. My husband and I had been on the lot just "looking" twice before. When we entered the dealership we were promptly greeted by Clint Robbins. After collecting myself and indicating what I was looking for..outside we went to the lot. Clint gave us an overview of the Acura TL before leaving the lot. I must say that it was evident he was a great salesman but his knowledge and handling of the TL was impressive. My husband could read my body language that I was "really" interested. After test driving and some discussion about the car that would fit our needs, Clint worked out numbers we were comfortable with. Brooke Brewer quickly prepped our documents and everything was in order. Clint spent time with us explaining all the features (more than I'll probably remember to use) but he said to stop or call anytime if we need a review. There's not too many things that would keep me from watching the PENGUINS on the first round of playoffs, but we closed the dealership that Saturday with my Acura TL ready to drive home. Love how it handles, Of all the dealerships we've bought from over the years..hands down this was a pleasurable experience. More

My sales experience was extremely easy and laid back. There was no rushing or pushing to get me into a vehicle and the service was great. Chris was attentive and listened well to what I was looking for a There was no rushing or pushing to get me into a vehicle and the service was great. Chris was attentive and listened well to what I was looking for and prompt to assist me with what he found. I would recommend working with Chris to anyone looking to buy an Acura in Westmoreland county. More

We recently purchased a new car at SMAIL Acura in Greensburg. We did so because of our sales professional, Clint Robbins. Clint exemplifies all that consumers should expect from their salesperson a Greensburg. We did so because of our sales professional, Clint Robbins. Clint exemplifies all that consumers should expect from their salesperson and he redefines the car purchasing process. In Clint you find an extremely knowledgeable person who knows his product and works very hard to know and understand what his customer wants in a car. He spent a great deal of time with us overviewing all the information regarding the new RDX. He addressed every question we had and continued his conversation regarding the car during our test drive. Our car has the tech package and Clint demonstrated his exceptional understanding of Acura's technology as he walked us through the voice recognition and navigational system. After overviewing the car info he proceeded to work the numbers to get us the best price. Throughout the process there was never any high pressure to purchase the car nor any " game playing" regarding price. He provides the customer with all the information one needs to make a decision. Once the purchase was made Clint continued with his exceptional customer service. That service was extended when we picked up the car. Again he spent time with us going over many of the tech features. He provided us with as much info as we needed and offered to follow up with additional training. Clint really does redefine the car buying experience. He defines it in ways that says the customer is a valuable and respected person in the process. His knowledge and understanding of Acura's cars is blended with his great ' people skills" of working with the customer to insure the best car buying experience. When you walk into SMAIL Acura you sense that something is different about this dealership. The difference is Clint Robbins. More

I love the Acura TL....... but the main reason I do business at Smail is due to the excellent treatment from the Sales personnel and Service departments. The entire trade-in process was smooth, effici business at Smail is due to the excellent treatment from the Sales personnel and Service departments. The entire trade-in process was smooth, efficient, and fair. And Clint's knowledge and expertise in all aspects of Acura was quite helpful. I will definitely be a continuing customer. More

I traveled from about 90 miles away to meet Joe Suto. He was extremely friendly and knew exactly what he was talking about. Joe helped me to find a vehicle that I would be happy with. When I purchased my was extremely friendly and knew exactly what he was talking about. Joe helped me to find a vehicle that I would be happy with. When I purchased my Acura TL, Joe helped me clean out my old CRV, and pack my belongings into my new car. After the sale I had several questions that I forgot to answer prior to buying the new vehicle. When I asked Joe, he was incredibly helpful. He treated me exactly like he did when he met me the first time. He treated me like a priority, even though the sale was done. I will definitely look to buy my next vehicle from Joe Suto, and if I can talk my wife out of Nissan/Infiniti and convince her to buy a Honda/Acura, we will buy her car there as well. Thank you Joe! You were great! More

This was a return visit to Smail to trade in our older Acura on a new RDX. Joe Suto did a superb job in all aspects of the sales process. He was extremely pleasant to work with on negotiations along wit Acura on a new RDX. Joe Suto did a superb job in all aspects of the sales process. He was extremely pleasant to work with on negotiations along with being thoroughly knowledgeable on all models of Acuras. Joe is a real sales professional and should serve a a model for all other sales people in the car business. More

I have been a service customer at Smail Acura for 11 years with my 2001 Integra. Gabe and the service department have always taken excellent care of my car and have always been very honest and extremely years with my 2001 Integra. Gabe and the service department have always taken excellent care of my car and have always been very honest and extremely courteous. I have had such a good experience with my Acura (>200,000 miles without incident) and the service at Smail that I naturally looked there for my new car. My circumstances are complicated by a congenital back defect that makes it very difficult for me to find a car that is comfortable. I met Joe Suto and he showed me multiple cars. We went on standard test drives and then Joe went with me on extended test drives of an hour or more. I need to drive a car for that long just to get an idea if the seat and/or ride will work for me. He never made me feel like I was wasting his time or keeping him from something else. Joe even arranged for me to take one car that seemed like it might work out on a weekend long test drive. Joe responded promptly to emails. He was always understanding of my predicament, patient and kind. He went above and beyond to put me in an Acura without being pushy. His pride in the cars he sells is obvious. Based on my experience, I would strongly recommend Joe Suto and Smail Acura for sales and service. More