Smail Acura | Page 30

I have worked with John Howard in purchasing 5 new Acuras in the past 4 years. His dedication to his customers is unheard of in the auto purchasing industry. His extensive knowledge in each of the products h in the past 4 years. His dedication to his customers is unheard of in the auto purchasing industry. His extensive knowledge in each of the products he sells has been repeatedly demonstrated during both the sales process and the delivery. He understands the features and takes the time to make sure that his customers do as well. Following delivery of the vehicle any phone calls with questions are answered immediately or returned promptly when he is unavailable. I can't say enough positive about John and will remain a loyal customer of his for future purchases. During my most recent purchase I also enjoyed a very pleasant experience with Brook Brewer. I made an add on purchase that I wanted to rescind. Within 24 hours of her contact the funds were redeposited in my account. Thank you John and Brook for the courtesy extended and the professional and friendly manner in which my transactions were handled. More

The overall experience was great. Clint was very friendly to work with and was very knowledgeable about the product. I am new to the ACURA car line so he took the time to explain the features of th friendly to work with and was very knowledgeable about the product. I am new to the ACURA car line so he took the time to explain the features of the car to me so that I could make an informed decision. Clint also worked with multiple lines of communication Email, Phone, and text to communicate with me when I had questions, this made the purchasing experience easier. Closing the deal and working through finance was very easy as well, all the paper work was ready when we arrived so it was very quick. More

Even though this dealership is located an hour and half from our home, we will drive it for the excellent service both from the sales staff (Joe Suto) and the service staff. Sales staff is passing, but se from our home, we will drive it for the excellent service both from the sales staff (Joe Suto) and the service staff. Sales staff is passing, but service is ongoing and they have been terrific. This is the third TL that we have purchased from Smail automotive and I am hoping that we will be able to buy three more in the future. More

We'll let me just say "I love this dealership!" I drive from Robinson Twp just because they are so good. There are other Acura dealerships that are closer but they do not compare to th dealership!" I drive from Robinson Twp just because they are so good. There are other Acura dealerships that are closer but they do not compare to the service and experience that you get when you walk into Smail Acura. Joe Suto is my sales representative, more like my friend. He is personable, friendly, informative and never pushing. I also have dealt with Rich DePalma, GM...amazing! I know that they are in the business of selling cars but they really want you to enjoy what you buy. I am a repeat customer, as well as a person that has referred others to buy at Smail. No one has ever been disappointed. More

This has been without a doubt, my best experience ever, buying a new car. I have to say that I opted to drive an hour away, instead of buying locally, because after talking to Clint I was convinced that I buying a new car. I have to say that I opted to drive an hour away, instead of buying locally, because after talking to Clint I was convinced that I was going to love the service at Smail Acura. I was not disappointed. I bought my car, and signed all the paperwork on a Thursday evening, and because I didn't have a trade-in, and it would be difficult to get a ride back to the dealership on the weekend, the car was delivered to my doorstep on Saturday morning. Just in time for an important evening I had planned. Clint even took care of notifying my insurance company, and having them provide me with the necessary paperwork, and because I had just moved, he even notified the Dept. of transportation and took care of my change of address. Clint was planning to follow up at the beginning of the week to go over all of the Technology Package at my home, however, I decided to take a ride to Smail with my new Acura, at which time he spent at least an hour and a half going over all of the features of the Technology Package and controls, and answering all of my questions. To top it off, when we were finished, he personally washed and dried my new car, and even filled the gas tank for a second time. It goes without saying that these people are committed to being the best. This was all done without effort, because this is what they do every day. Just unbelievable! All this being said, I didn't even mention my beautiful new Acura TL AWD. So now, let the FUN begin! More

My entire experience with Smail Acura was wonderful. And I have nothing but great things to say about Clint Robbins. He was very helpful and patient. He answered all my questions and I never felt pressured. I have nothing but great things to say about Clint Robbins. He was very helpful and patient. He answered all my questions and I never felt pressured. Clint really went above and beyond throughout the entire purchasing process. I will definitely recommend Smail Acura in the future! More

My husband and I were greeted by Martin as soon as we walked into the dealership. He was very friendly and accomodating. He asked us what type of auto we were looking for and we said we were just start walked into the dealership. He was very friendly and accomodating. He asked us what type of auto we were looking for and we said we were just starting to look. We were trading our 2010 BMW28i. Martin said the Acura TL would be comparable. After some discussion and a test drive we were impressed with the car. We did not have our BMW with us as we were not expecting to purchase a car that day. Martin gave us an estimate of a trade-in value of our car and my husband thought it was reasonable. We decided to purchase a silver Acura TL. Martin was very helpful in making our decision and he made the arrangements for us to make the trade on Monday. Martin was very thorough in showing me the features of the car and said to call him if I had any questions about anything. Martin was very personable and made the whole experiece very pleasant. Brooke was also very pleasant and efficient. More

Clint is a great salesman. He accommodated my busy schedule, conducting much of the sales process via email, so that all I had to do was sign papers and the vehicle was mine! He is knowledgeable, pati schedule, conducting much of the sales process via email, so that all I had to do was sign papers and the vehicle was mine! He is knowledgeable, patient, and very easy to work with. I will definitely refer others to him. More

Clint is THE best person from whom to buy a car...He really is the Best! He is informed, professional and just very intelligent... As a result, he has sold my wife and I several cars over the past 10 really is the Best! He is informed, professional and just very intelligent... As a result, he has sold my wife and I several cars over the past 10 years. Glad he sells Acuras (as well as one Honda Pilot!)...all of which we have loved! Dr. Rich Balliet More

This was by far the most pleasant and professional car buying experience I've ever had. Clint is very professional, yet personal, and took all the time I needed to explain the vehicle and controls to me a buying experience I've ever had. Clint is very professional, yet personal, and took all the time I needed to explain the vehicle and controls to me after the deal was already made. He stayed way beyond his office hours and never gave me the impression he was rushed. A+ More