Smail Acura

New vehicle evaluation and purchase I was in the market for a new vehicle, and had my choices narrowed down to 3 different makes. At that time, Acura was not one of them. My wife mention I was in the market for a new vehicle, and had my choices narrowed down to 3 different makes. At that time, Acura was not one of them. My wife mentioned that she liked the appearance of the RDX, so I went to see and drive one. The sales consultant that I met was Martin de Salterain. My first impression was that he is pretty young and I was leery of the "sales pressure" that I associate with auto sales people, but I was impressed. Not only was he very professional, but very knowledgeable and not in the least "pushy". We did a test drive and I was immediately impressed with the handling and the ride. After checking out a couple of other vehicles, I talked with Martin again and made my decision to buy the RDX. I believe that the Acura is a top quality vehicle and I look forward to many years of enjoying it. Thanks to Martin and Smail Acura. More

Acura RDX Purchase I was very pleased with the attention, friendliness and amenability of everyone that I came into contact with. John Howard initially showed me the car I was very pleased with the attention, friendliness and amenability of everyone that I came into contact with. John Howard initially showed me the car and Joe Suto did the delivery. There was also intervention by Nick the sales Manager. Initially I was hesitant to buy from a Smail dealership due to a bad experience that I had at another brand but I could not have been treated better than I was at Acura. John took the time to show me the advantages of the RDX and did not pressure me to make a decision. Once I made the decision, Joe Suto spent an inordinate amount of time going over all of the features and answering every question that I had. He also promised to make himself available for any questions that I might have after driving the car. I must say that I was very pleased with the professionalism and knowledge of everyone that I dealt with. I will recommend this dealership in the future! Plus the car has been all that I hoped for when I purchased it! More

Satisfied Martin was prompt in arranging a test drive during an afternoon break in my busy schedule, Joe and Brooke closed financials and did the best with the Martin was prompt in arranging a test drive during an afternoon break in my busy schedule, Joe and Brooke closed financials and did the best with the final price.this is my Fourth TL. More

A great customer experience! Jonathan was great to work with - he was very straightforward (as am I) and we quickly struck up a comfortable rapport. I was pleased with my entire e Jonathan was great to work with - he was very straightforward (as am I) and we quickly struck up a comfortable rapport. I was pleased with my entire experience, from start to finish, and drove away with a great new vehicle. A special shout out also to Brook, who made the paper signing experience much fun. They're a fantastic team to buy a vehicle from!! More

Nice Experience The experience at Smail Acura was very nice. John Lunn was very friendly and knowledgeable. The deal was very straightforward and with little haggling The experience at Smail Acura was very nice. John Lunn was very friendly and knowledgeable. The deal was very straightforward and with little haggling, we settled on a price I found to be fair. A scuff on the bumper was fixed as promised and a nice loaner car was provided during the service. If you want a nice Acura at a good price, no need to look any further than Smail. More

Super dealership; super people Dude. I drove over an hour to get to Smail because I've heard they are a good, solid car dealership, and I wasn't disappointed. I even arrived expecti Dude. I drove over an hour to get to Smail because I've heard they are a good, solid car dealership, and I wasn't disappointed. I even arrived expecting to not love the RDX, the way I had the first time I drove an earlier model. I wasn't going to buy a car; this excursion was going to be the justification for why I was still stuck in limbo, debating what my options were. Well, salesman CJ Nuss knew exactly how to pull the love out of me, and the vehicle did, too. I went from thinking I'd taken a day off work on a wild goose chase to buying a second vehicle. Which is where Alex came into the picture. After all, I'd driven myself out to Smail, and that meant my beloved TSX was left behind while I took the new-to-me RDX home. Alex didn't just detail her up at CJ's request. Nope. I needed my annual inspection and heck, I was only 1k miles away from my 110k mile service on my baby, so... Alex made sure it all got done. I'm sure there were other people who'd booked time with Smail's service team, but Alex found room on the schedule for me. Overall, it was a great experience. It's been a couple of weeks, but every time I go down into my garage and see the two Acuras in my garage, I smile. Maybe best of all, it was the kick in the rear I needed to clean out the garage. Bonus all around. Well, except for those car payments... More

smail acura I buy a new vehicle every 3 years. this was certainly the easiest transaction yet. Joe Suto couldn't have done anything more to make the sale painle I buy a new vehicle every 3 years. this was certainly the easiest transaction yet. Joe Suto couldn't have done anything more to make the sale painless. he seen to my every request without delay and in a professional manner. I certainly would recommend smail and will make it my choice next time. More

Smail Great car buying experience. Informative test drive. One gripe is that an interior detailing paid for on a previous visit was subpar. I called with my Great car buying experience. Informative test drive. One gripe is that an interior detailing paid for on a previous visit was subpar. I called with my concern with no resolution. More

Multi-car trade-in My experience with Smail Acura started with a phone call to ask if it was possible to trade-in three cars for a new TSX. I was transferred to CJ Nuss My experience with Smail Acura started with a phone call to ask if it was possible to trade-in three cars for a new TSX. I was transferred to CJ Nuss in the sales department. CJ handled my situation quickly and efficiently, setting up a time for the used car sales manager to come to my home to evaluate my cars. One of the cars belonged to my son, who lives out of state, which complicated the situation further. CJ was able to guide me in taking care of this as well. This entire purchase was done with my convenience in mind. I am now a happy owner of one car, a new TSX. More

Acura RDX Purchase Closed my deal with Michelle and Brook. Michelle was new to sales but had service experience on her resume; very knowledgeable about the RDX, friendl Closed my deal with Michelle and Brook. Michelle was new to sales but had service experience on her resume; very knowledgeable about the RDX, friendly with no pressure to buy. I had done my homework and Sunday lot browsing so I knew fair trade-in and what model I wanted to purchase. After the test drive I was sold; it's a great vehicle. First at-home hand car wash I knew I had purchased a well made product - everything on the RDX is perfect! Brook made the paperwork process easy, efficient, and fast. Final test of my satisfaction with the dealer will be to see how the relationship extends to the Smail Acura service department for vehicle maintenance visits. Thanks very much Michelle and Brook! More