Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smail Acura
Greensburg, PA
581 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 581 reviews
February 16, 2023
My wife really likes her new RDX. Our buying experience was first class and Clint spent time going over everything which I still can"t work everything. John howard also showed me some Our buying experience was first class and Clint spent time going over everything which I still can"t work everything. John howard also showed me some things when I stopped back. More
by martin.cummins
Employees Worked With
Clint Robbins, John Howard, Joseph Paouncic
January 20, 2023
I love my 2023 Acura RDX. Alec Layton really worked hard to get me a great deal and I appreciated it. I was having a hard time deciding between a new Cadillac XT4 and the Ac Alec Layton really worked hard to get me a great deal and I appreciated it. I was having a hard time deciding between a new Cadillac XT4 and the Acura RDX, but Alec kept on top of the deal. Because he was so helpful and persistent (in a good way) it swayed my decision towards the Acura. It's a great car. It rides smoothly, quiet and just feels so sturdy. It's great. Thank you Alec. More
by Waspec
Employees Worked With
Alec Layton
January 16, 2023
We have been working with Smail Acura for over 10 years, including sales and service. We would recommend Smail Acura very highly. Clint Robbins kept us informed every step of the way while waiting for our c including sales and service. We would recommend Smail Acura very highly. Clint Robbins kept us informed every step of the way while waiting for our car to be built. He was exceptionally thorough and patient when going over the features of our new vehicle. Five stars! More
by ccanderson_1
Employees Worked With
Clint Robbins
January 16, 2023
Was very easy to speak with the sales person about a car I was looking for. He worked quickly to find a few options within my price range and make it were its affordable for me I was looking for. He worked quickly to find a few options within my price range and make it were its affordable for me More
by Kylem_stewart
Employees Worked With
Christian Trueax
January 07, 2023
I just bought my third Acura RDX from Smail Acura and the process was as painless and pleasant as possible. Although delayed by the current car shortage when my order arrived at Smail I was driving it home process was as painless and pleasant as possible. Although delayed by the current car shortage when my order arrived at Smail I was driving it home days later. My sales assistant never pressured me to add options and thoroughly explained the differences between my trade-in and the new model. The business manager took me through the financial segment smoothly, efficiently, and answered any question I posed. And, finally, my experiences with the service department over the last six years have all been positive. In short, I have confidence in the dealership and would recommend them highly. More
by tomsipe
Employees Worked With
Joseph Paouncic
September 17, 2022
I went to Smail Acura in Greensburg, PA to drive a certified MDX. I verified multiple times that it was available since I had to drive over an hour. I was never told it was "as good as sold" as Joe certified MDX. I verified multiple times that it was available since I had to drive over an hour. I was never told it was "as good as sold" as Joe the Sales Mgr told us later. We arrived at 1:30 and were told there was another potential buyer coming at 2. We liked it and wanted to buy it and were waiting (for 45 min) for the trade in appraisal, and were told a lie about the user car appraiser being delayed. In reality they were making a deal with the other buyer. Joe told us he was very shaken and :in a pickle" because another salesman was working with the other buyer for a few days and just needed "to finalize the trade in etc". He said it was not our salesman's fault (Alec) but there was no way Alec did not know. I am sure he got some portion of the commission for delaying us and lying to us. He even had the gaul to run after me when we walked out angry to say "I hope you do not hold this against me" and "I did not know" but I am 100% sure that is a lie. We were totally used as a back-up just in case the other buyer fell through, we were lied to, we were misled. All sales people knew what was going on - they had to. The sales mgr was talking to the salesman when we arrived and knew we were driving the MDX that was "good as sold" but they still made us wait around just in case things fell through. It was so frustrating to be lied to that we are not just never going back to that dealer, but we are now not likely buy an Acura period. How can Acura employ people that act like this and treat potential customers like dirt? It is no wonder more cars are being sold through 3rd parties online where they do not have to deal with used car salesmen who, in this case, deserve the reputation they have. More
by Duped
Employees Worked With
Joe - Sales Mgr, Alec - salesman
