Smail Acura

Lies, deception no matter the words used, it's wrong! Traveled with check in hand from South Carolina to purchase a used Yukon Denali and left the same way I came. My very concern was rust, being from a Traveled with check in hand from South Carolina to purchase a used Yukon Denali and left the same way I came. My very concern was rust, being from a state with salt use on roads due to weather. I was reassured that there was NO RUST on the vehicle. There are text messages to prove it. If I could attach pictures I would. I drove eight hits one way to purchase this vehicle and was greeted in the parking lot with a hand shake and told that Saturday's are busy for him and he had appointments but would work back and forth as best he could, but the lady in finance could help me when I was ready. REALLY!?! I then started inspecting and found that rust covered this vehicle's undercarriage and they tried to cover up rust on the doors with a horrible touch up job. The salesman tried to say he informed me there was rust normal for that area. He did not. And that isn't normal. It flaked off into my hand as I rubbed the frame. I'm aware there's a coating but this was worse than that. The vehicle had low miles for its age so I trusted what he said that it was well taken care of. The inside was beautiful and I guess that's all he thought I would care about. Much to his surprise, I inspected under the car right there on the showroom floor. I guess my first mistake was trusting a used car salesman thinking surely he wouldn't steer me wrong traveling from so far away. More

Great salesmen Called Michael Arndt and explained what I was looking for! Found me a perfect 2005 c230 in. My price range with low miles! Easy friendly relaxed sales Called Michael Arndt and explained what I was looking for! Found me a perfect 2005 c230 in. My price range with low miles! Easy friendly relaxed sales experience!! I would recommend him to all my Famaily and friends More

Great salesman I called in to find out if a car was still at the dealership and from hello I could tell he was a great and trust worthy salesman. When I arrived at t I called in to find out if a car was still at the dealership and from hello I could tell he was a great and trust worthy salesman. When I arrived at the store mike greeted me with a firm hand shake and made my buying experience very pleasurable. I will recommend all my friends and family to deal with mike and the Smail family of dealers!!!! More

Quick and painless I was treated with respect, not rushed or pushed. The staff is knowledgeable and friendly.. Great experience overall, Thanks Mike! I'll be back for su I was treated with respect, not rushed or pushed. The staff is knowledgeable and friendly.. Great experience overall, Thanks Mike! I'll be back for sure!! More

Nice shopping experience This was easiest car buying experience I ever had. There was no sales pressure. Mike was friendly and courteous. This was the 2nd car my wife and I ha This was easiest car buying experience I ever had. There was no sales pressure. Mike was friendly and courteous. This was the 2nd car my wife and I have bought from Mike. I would recommend him to anyone. More

Great salesman..highly recommend! He was very easy going. I had a great experience buying my car. I will definitely recommend my friends and family to go see Mike Arndt at Smail preown He was very easy going. I had a great experience buying my car. I will definitely recommend my friends and family to go see Mike Arndt at Smail preowned center for a no hassle no pressure buying experience! More

Pleasant and not pitching you the average salesman knowledg My father and I arrived to be welcomed by John Myers, who was not like the typical aggressive alpha salesperson as most usually encounter. Instead Jo My father and I arrived to be welcomed by John Myers, who was not like the typical aggressive alpha salesperson as most usually encounter. Instead John let us test drive the vehicle without him. So We test drove the acura and fell in love, what I liked about john is he completely trusted my father and respected our decisions. That trust immediately made me consider the purchase even more. There needs to be more salesmen like John Myers, thanks a lot I am very happy customer with my purchase of my acura More

easy to deal with I am in sales and purchasing for a living. I felt like the experience was quick and direct. That is how i prefer it. I hate haggling to a degree but I I am in sales and purchasing for a living. I felt like the experience was quick and direct. That is how i prefer it. I hate haggling to a degree but I feel we were treated fairly monetarily. On the personnel side, everyone was pleasant and helpful, trying to help us get out as quick as possible. This is the second time I have dealt with this dealership. Once previously when i helped my buddy buy a car. Michael Arndt was easy to deal with. He was courteous and moved the process along. We had our 2 kids with us and he understood time being of essence. I would recommend this dealership if they have the car your looking for. I prefer long term relationships with my vendors, and If i have a need for a car in the future I would come back. More

Horrible experience My husband and I have tried to to buy two cars from this dealership on two different occasions, only to be disappointed by the shady tactics, horrible My husband and I have tried to to buy two cars from this dealership on two different occasions, only to be disappointed by the shady tactics, horrible customer service and downright offensiveness they employ. Please save yourself the time, hassle and high blood pressure and do not even consider looking at an Acura from this dealership. More

Auto Butler So Shinny I Can Barely Find Door to Get In Car! I take my 2012-13 Black Porsche Panamera Turbo S to Smail Acura for Auto Butler Paint Protection Treatment. Why do I do this? Because Auto Butler I take my 2012-13 Black Porsche Panamera Turbo S to Smail Acura for Auto Butler Paint Protection Treatment. Why do I do this? Because Auto Butler makes my car so shinny...that I can just barely find the driver's door to get in it if it is out in the sun! I need to use my Maui Jim Polaroid Glasses and make sure that I don't stare at the car for more than two seconds...If I do, I'm temporarily blinded and have to wait for about 15 seconds before I can make another attempt to find the door! Also, as I am driving in the sun I have noticed that there are no cars immediately around me...Its like driving in a vacuum. Seriously, what an incredible SHINE! It's amazing! There is nothing like this anywhere else! My wife has a white 2014 MDX that also has Auto Butler...And, it is simply beautiful... Better than new relative to its shine...Both cars tend to resist road grime and wash much easier at the car wash, too. These two cars are numbers 4 and 5 of a total of 5 cars that we have had Auto Butler Paint Protector applied. CLEARLY, worth every penny spent! More