Smail Acura

easy to deal with I am in sales and purchasing for a living. I felt like the experience was quick and direct. That is how i prefer it. I hate haggling to a degree but I I am in sales and purchasing for a living. I felt like the experience was quick and direct. That is how i prefer it. I hate haggling to a degree but I feel we were treated fairly monetarily. On the personnel side, everyone was pleasant and helpful, trying to help us get out as quick as possible. This is the second time I have dealt with this dealership. Once previously when i helped my buddy buy a car. Michael Arndt was easy to deal with. He was courteous and moved the process along. We had our 2 kids with us and he understood time being of essence. I would recommend this dealership if they have the car your looking for. I prefer long term relationships with my vendors, and If i have a need for a car in the future I would come back. More

Horrible experience My husband and I have tried to to buy two cars from this dealership on two different occasions, only to be disappointed by the shady tactics, horrible My husband and I have tried to to buy two cars from this dealership on two different occasions, only to be disappointed by the shady tactics, horrible customer service and downright offensiveness they employ. Please save yourself the time, hassle and high blood pressure and do not even consider looking at an Acura from this dealership. More

Auto Butler So Shinny I Can Barely Find Door to Get In Car! I take my 2012-13 Black Porsche Panamera Turbo S to Smail Acura for Auto Butler Paint Protection Treatment. Why do I do this? Because Auto Butler I take my 2012-13 Black Porsche Panamera Turbo S to Smail Acura for Auto Butler Paint Protection Treatment. Why do I do this? Because Auto Butler makes my car so shinny...that I can just barely find the driver's door to get in it if it is out in the sun! I need to use my Maui Jim Polaroid Glasses and make sure that I don't stare at the car for more than two seconds...If I do, I'm temporarily blinded and have to wait for about 15 seconds before I can make another attempt to find the door! Also, as I am driving in the sun I have noticed that there are no cars immediately around me...Its like driving in a vacuum. Seriously, what an incredible SHINE! It's amazing! There is nothing like this anywhere else! My wife has a white 2014 MDX that also has Auto Butler...And, it is simply beautiful... Better than new relative to its shine...Both cars tend to resist road grime and wash much easier at the car wash, too. These two cars are numbers 4 and 5 of a total of 5 cars that we have had Auto Butler Paint Protector applied. CLEARLY, worth every penny spent! More

Absolutely Perfect Experience I love writing a good review when the experience was perfect. Fast, great price, professional, overall a pleasant experience. I work in the service in I love writing a good review when the experience was perfect. Fast, great price, professional, overall a pleasant experience. I work in the service industry and I always appreciate when I'm treated right as a customer. Thank you Mike for my car. I'll be returning when the time comes. More

crosstour Mike made it happen for me just purchased my 2nd car , a Honda Crosstour & I love it. Thank you so much, best service ever, will be back soon! ! Mike made it happen for me just purchased my 2nd car , a Honda Crosstour & I love it. Thank you so much, best service ever, will be back soon! ! More

Very pleasant experince. After another dealer told me that the car I wanted is not available I called Smail Acura. Dealt with John Howard on the phone before showing up to pic After another dealer told me that the car I wanted is not available I called Smail Acura. Dealt with John Howard on the phone before showing up to pick up my car. Very efficient and excellent price. Transparent pricing. John is quick and courteous, doesn't waste your time and answered all my questions. I filled up the online credit application and faxed over my documents. So the paperwork at dealership took merely 5 min! John got me the exact car I wanted and spent time going over the car features. Overall a very pleasant experience free of all the hassles of car dealerships. Strongly recommended. More

Great Customer Service, and Family Friendly! My Family and I had the pleasure of working with Clint Robbins for the second time on the lease of our new vehicle. He was able to make the process s My Family and I had the pleasure of working with Clint Robbins for the second time on the lease of our new vehicle. He was able to make the process simple and quick but still managed to get us exactly what we were looking for in our new family car. We worked together over the phone, through email and texts and when we met in person it did not take long to get us into our new car and on our way. With three little children with us to pick up the car, my wife and I were extremely grateful for Clint's efficiency. We will highly recommend the Smail Family of dealerships. More

Save yourself the hassle and go somewhere else I went in to get a key copied on 5/30/2015. Bruce at the parts counter said that he wasn't sure if it would fit in his machine, I showed him that it w I went in to get a key copied on 5/30/2015. Bruce at the parts counter said that he wasn't sure if it would fit in his machine, I showed him that it was only 4 screws to remove the key from the OEM flipkey FOB. He said " I don't have a screwdriver". I asked if he could get one and he said 'well it's going to be $29.95 for us to cut it'. It got the feeling he just did not feel like doing the work. I ask to see the manager and he said "I am the manager". I then asked to see his manager and he said "that's the owner". I then left the counter and asked one of his coworkers who his direct supervisor was and she said " Paul Shirley, but he's not in". I would have been happy to rectify this with Paul Shirley but Bruce told me it was the owner, and Im sure the owner will get to see the review on here. I decided that I am never going to come to this location or do business here again. More

Best car buying experience EVER!!! Cliint Robbins was my sales person and he was fantastic on the phone and in person. This was literally the best car buying experience I have ever had Cliint Robbins was my sales person and he was fantastic on the phone and in person. This was literally the best car buying experience I have ever had. The whole crew was great! I would highly recommend Smail Acura. More

Above and beyond! What a pleasure to work with Nate Anderson at Smail Acura! He works very well with customers & it's clear that he enjoys the "people" aspect of his po What a pleasure to work with Nate Anderson at Smail Acura! He works very well with customers & it's clear that he enjoys the "people" aspect of his position. Nate follows up with customers to ensure the process is moving seamlessly. He consistently answered any questions I had, and readily admitted when he did not have the answer to a particular query. In conclusion, Nate made all the effort he could to get me the car I desired. I have already advised my friends and family to work with him on their next purchase. More