Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smail Acura
Greensburg, PA
535 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 535 reviews
March 26, 2018
Smail Service and Sales have declined significantly Purchased my Acura 8 years ago. Great service and sales experience initially. However, in recent years. I haven't gotten very good service. Chased an Purchased my Acura 8 years ago. Great service and sales experience initially. However, in recent years. I haven't gotten very good service. Chased an intermittent electrical issue for over two years with no solution. Had to solve myself. Smail Acura seems to have dificulty diagnosing issues with their own cars. I have found my self having to make multiple trips to the dealer for the same issues and they do not seem to care that it takes me 50+ minues one way to get to the dealership. I also have had several instances where repair work has been shoddy. Not what you would expect from a luxury car dealer. You have to keep your eye on them. Sales also will lowball you on trades. This was not the case when I originally purchased the car. So much for the luxury car experience. More
by gtj1981
Employees Worked With
Employees in Sales and Service.
November 18, 2017
Best car buying experience My husband and I were so thankful that Smail Honda/Acura was able to get us financing for a vehicle and they helped make the process as seamless as po My husband and I were so thankful that Smail Honda/Acura was able to get us financing for a vehicle and they helped make the process as seamless as possible. Damien worked with us every step of the way and offered insight that you wouldn't normally get elsewhere, as most salesmen are literally just trying to make a sale. He knew that with two kids and one on the way, we needed something within our budget and that was going to be reliable. He kept the line of communication open and let us know what paperwork was needed ahead of time for financing before we came into the dealership which made the process that much easier. I highly recommend Damien and Smail auto group! We won't be going anywhere else! More
by hosthess4
Employees Worked With
Damian Marchitello
September 13, 2017
Competency and Respect The purpose of this note is to commend the staff at Smail Acura, Greensburg Pennsylvania. I am not an easy customer and for me to pass out accolades i The purpose of this note is to commend the staff at Smail Acura, Greensburg Pennsylvania. I am not an easy customer and for me to pass out accolades is not the norm. However, I do feel compelled to give credit when I experience exceptional and competent service. Our salesman was Clint Robbins. From start to finish, Clint exhibited a competency, relative to the vehicle I was interested in purchasing, to an extent that I have never seen before, and I have purchased more cars than I can remember. Clint took the time to explain every feature of the car and set up the electronics for my wife and me. He was not satisfied until we understood the systems and could demonstrate our competency. Clint even offered to come to our home and set up the home link if we experienced difficulty (we live 45 minutes away from the dealership). Clint's boss, Mike, closed the deal in a professional manner and presented a fair and equitable price that we could accept. There was no pressure--only cooperation and respect. Even the finance officer, Mike, was respectful and couldn't do enough to make that part of the purchase enjoyable. I would highly recommend this dealership to anyone who is interested in purchasing an Acura. Joe More
by Joe
Employees Worked With
Mike Jurick, Clint Robbins, Mike Murphy
July 17, 2017
The difference an informed salesman can make Test drove a car at another dealer. Really liked the car but salesman wasn't very informed. Didn't rule out the car just said we wanted to look a litt Test drove a car at another dealer. Really liked the car but salesman wasn't very informed. Didn't rule out the car just said we wanted to look a little more. Went to Smail just to look around not really thinking we would go any further than maybe test drive a vehicle. Hours later we pulled into our driveway in a new car. Clint knew everything there was to know about Acura and wasn't concerned how much of his time it was taking. From Clint to store manager to used car manager to finance personnel, we felt they were trying to make this experience a good one. They achieved their goal!! If you are looking for a car I would suggest you stop in at Smail. More
by Deb67
Employees Worked With
Clint Robbins
June 21, 2017
A professional and honest way to buy a car The sales department (John Howard), was always professional and very honest with me about the vehicle and purchase price. I traded a car in on this The sales department (John Howard), was always professional and very honest with me about the vehicle and purchase price. I traded a car in on this new car, the first time I traded a car in, I was given a very good price for my trade in. The purchase experience was very professional and honest, not at all stressful or uncomfortable. I did visit an Audi dealer in Pittsburgh, the experience was nothing like the experience which I had at Smail Acura. The Audi4 did not drive as nice as the Acura TLX. The Acura test drive was wonderful. Thank you for the best experience I have had with a dealership and the purchase of a new car. And, having had a previous Acura, I know that the service I will get will be exceptional. Gabe, in the service department, truly deserves a big raise for how he goes out of his way to service my vehicle. Thank you for the wonderful car purchasing experience. More
by Dr Mummy
Employees Worked With
Gabe Leonard, John Howard
May 24, 2017
Excellent service I brought my TSX in for inspection last Saturday. Gabe took care of this. There was a recall on the air bag and that was resolved. I did not have t I brought my TSX in for inspection last Saturday. Gabe took care of this. There was a recall on the air bag and that was resolved. I did not have to pay a cent to the dealership for this. The service as usual was impeccable! More
by kenbo
Employees Worked With
Brent Contic
May 19, 2017
Acura MDX Great experience. Special thanks to John Howard for great help and courteous support. Everything was as promised. We are pleased with the our purcha Great experience. Special thanks to John Howard for great help and courteous support. Everything was as promised. We are pleased with the our purchase. Thank you! More
by eyad & care
Employees Worked With
Mike Jurick, John Howard
May 10, 2017
Great experience My husband and I leased an MDX from Smail Acura. It is our first experience with leasing a vehicle. We appreciated the time and attention the sales My husband and I leased an MDX from Smail Acura. It is our first experience with leasing a vehicle. We appreciated the time and attention the sales associates gave us from the business perspective in understanding the lease process and again in learning the features of our beautiful new car. More
by nettie
Employees Worked With
Clint Robbins, Justin Pisano
September 18, 2016
Poor customer service If anyone owns a Acura, you may want to avoid smail Acura of greensburg pa. Had a problem with a miss in the transmission of my 2014 Acura MDX. Took If anyone owns a Acura, you may want to avoid smail Acura of greensburg pa. Had a problem with a miss in the transmission of my 2014 Acura MDX. Took it to smail Acura for service. Was told I needed a transmission fluid change for $180. I refused service knowing it was NOT the problem. Made another appointment with a different Acura dealership, they not only fixed my problem, but also did two computer upgrades that were due on the car that smail did not do. I wasn't charged a dime for fixing the vehicle and the two upgrades that were done on my car. However, smail Acura of greensburg was goin to charge me $180, not do the two upgrades to my car and I would've still had the same problem I took it in for. Total rip offs! I contacted Scott knabb service manager of smail Acura and he did nothing about this issue. Very poor customer service from the service Dept and also the manager. Please be aware of smail Acura of greensburg and please feel free to share this posting public. More
by Car guy 5831
Employees Worked With
Scott Knabb
August 30, 2016
Wonderful! Smail Acura in Greensburg is one of the best dealers I have worked with. They are thoughtful, respectful, knowledgeable, and simply wonderful! I bou Smail Acura in Greensburg is one of the best dealers I have worked with. They are thoughtful, respectful, knowledgeable, and simply wonderful! I bought a 2015 RDX from them and am so happy with my purchase! More
by Anfettinger
Employees Worked With
Mike
