Smail Acura

11/27/2019 My communications with Brent were very accurate about time my car would be picked up at my home that morning as well as returning my RDX to me and reviewing all that would be done as well accurate about time my car would be picked up at my home that morning as well as returning my RDX to me and reviewing all that would be done as well as what had been done. Vic was super courteous! Alex was also very good at communications. Truly "White Glove" treatment both times I have had the car in for service at Smail. I love my RDX ! More

Service Appointmemt Great experience with the service personnel. Cameron explained to me all about the service which was done, and the associated costs. He was extremely Great experience with the service personnel. Cameron explained to me all about the service which was done, and the associated costs. He was extremely cordial. More

Jessica made purchasing a simple and pleasurable experience! My wife and I decided to purchase a new MDX and Jessica C. made it simple and helped us get exactly what we wanted. She and the rest of the staff wer My wife and I decided to purchase a new MDX and Jessica C. made it simple and helped us get exactly what we wanted. She and the rest of the staff were very helpful and even stayed late to accommodate our schedule. I can't say enough about how satisfied we are with our purchase. If you need a new car, definitely check out an Acura. Jessica C. will be sure to help you get what you want at a great price! More

Service Center amazing Service Center is amazing. They do a great job and take the time to answer all my questions. I never feel rushed or stupid when I have questions. Th Service Center is amazing. They do a great job and take the time to answer all my questions. I never feel rushed or stupid when I have questions. Thank you to Alex for always making me feel welcome and to Cameron for taking the time to help with the update and installation of my Android phone. I did not receive this email last time I brought my car in for service but I alway want to mention Brent. He spent a lot of time with me when Acura had their last software update in October. I brought my car in for inspection and he finished the software update and spent time with me to explain all the new features and answer all my many many questions. Event though it's quite a distance to bring my car in for service, I don't mind. I can for the most part get a loaner for the day. Thank you for always making my experience pleasurable. More

Great experience with the service personnel Will recommend them highly! Everything went like clockwork!!Alex & Cameron explained to me all about the service which was done in a timely manner. Will g recommend them highly! Everything went like clockwork!!Alex & Cameron explained to me all about the service which was done in a timely manner. Will give them 5 ***** More

Unprofessional Management We bought our first Acura at Smail and it will be our last vehicle that we purchase from ANY of the Smail dealerships. We discovered scratches in ou We bought our first Acura at Smail and it will be our last vehicle that we purchase from ANY of the Smail dealerships. We discovered scratches in our new vehicle and pimple in the paint. I asked what they could do about the price of the car with these defects and Mike Jurick snickered at the question. He was so unprofessional. Then he comes back over to try to smooth things over but add insult to the situation by saying that if we weren't under fluorescent lights that we would have never noticed the scratches. They did offer to have their auto body take a look at the car but they werent in on the weekends and we would have to come back a day they were there. Our saleman was off the day we picked up the car and didn't even have the consideration to call us the next day to follow up on the situation. We even mention to the sales person that was covering for ours that we were considering walking out on the deal. This is not our first bad experience at Smail but I promise it will be the last. More

In for inspection Their service is first class. Nobody has ever given me better service than this dealership. I bought me car new 9 yrs. ago and it still runs as the f Their service is first class. Nobody has ever given me better service than this dealership. I bought me car new 9 yrs. ago and it still runs as the first day I drove it home. I get it inspected there every year and for many years, they have not had to work on my vehicle and were honest with me. The employees there are very friendly and helpful. More

Smail Service and Sales have declined significantly Purchased my Acura 8 years ago. Great service and sales experience initially. However, in recent years. I haven't gotten very good service. Chased an Purchased my Acura 8 years ago. Great service and sales experience initially. However, in recent years. I haven't gotten very good service. Chased an intermittent electrical issue for over two years with no solution. Had to solve myself. Smail Acura seems to have dificulty diagnosing issues with their own cars. I have found my self having to make multiple trips to the dealer for the same issues and they do not seem to care that it takes me 50+ minues one way to get to the dealership. I also have had several instances where repair work has been shoddy. Not what you would expect from a luxury car dealer. You have to keep your eye on them. Sales also will lowball you on trades. This was not the case when I originally purchased the car. So much for the luxury car experience. More