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88 Reviews of Sloane Toyota Malvern - Service Center
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October 14, 2021
Probably the worst, most embarrassing interaction I’ve ever had. I ordered a new gas cap on October 12th because mine was apparently faulty (purchased a 2018 Toyota CHR last year, less than 30,000 miles a ever had. I ordered a new gas cap on October 12th because mine was apparently faulty (purchased a 2018 Toyota CHR last year, less than 30,000 miles and still covered by warranty). I had spoken with at least 10 people just to order the part but also to verify that the warranty would cover the part and service fee. Which I was informed it was. I was originally supposed to visit Sloane Toyota of Malvern yesterday(10/13) but had to come today (10/14) instead. The entire visit, start to finish, was completely upsetting. I had called ahead from the parking lot to find out which department I should go to considering I have a Two Month old baby in tow. I was told that ‘even though I’m picking up a part, because I needed it to be installed the Service Department should be able to help me and I should report to the garage.’ Which I did and was informed that that wasn’t true. I asked where I should park my vehicle because I have a small baby and the gentleman at the Service Garage ask me “You’re trying to leave the baby in the car? I wouldn’t leave the baby in the car.” After repeating my question 3 more times with better clarity that I wanted to Park my Car and go to the proper area while asking him why would someone ever leave a baby unattended. He laughed it off and pointed me in the direction of the main section’s parking lot. Flash forward to getting to the Parts Department with, in case it’s needed to be said, baby still in tow, I retrieved my part and asked where I could get the part installed and whether it was all covered by the warranty. I was then directed for the second time to go to the Service Center, to which he apologized for the confusion and he emphasized with me on the poor communication skills from the Call Center. So finally back at the Service Center, a mechanic heard all of my problems (whether the fees would be covered and installing the part) and walked me over to the Service Desk where everything went sideways. The gentleman at the desk informed me, “Yeah, I remember I spoke with you two days ago. I told you you needed an appointment.” I responded that I was absolutely not informed that and my only questions related to whether or not the warranty would cover the fees. I told him I had spoken with over 10 people the day I ordered it so I was thorough and would plan accordingly considering I had my small baby with me. I was never told I would need an appointment, but my main reason for coming to him was to address the fee. I hadn’t even said anything about getting the Gas Cap installed. He then challenged me by asking why I would ever need the part in the first place. I informed him I had gotten my car inspected and the Gas Cap was coming up faulty and it failed. He then repeatedly asked me where my proof was (showed him the receipt with all the diagnostic information) and told me ‘No where on that paper does it say you need a new gas cap.’ I showed him where it said Emission: Failed on the sheet and he continued to state over and over how I was mistaken and how they would not give me a part without scheduling an appointment so They could run diagnostics on my car because ‘We can’t even give you a part without knowing that’s why you need it. If it failed the inspection you don’t even know if this is the reason and it’s not a real fix.’ I informed him the AAMCO I got my inspection done at Told me to get this part at a Sloane Dealership where my car was purchased from because it would be to my best benefit and They Knew that was the part that was faulty. He argued with me until I requested him to stop with his rebuttals and dialed the AAMCO I was serviced at. At this time the gentleman got his Manager involved to ‘deal with me’ and I passed over the phone to him. The manager was on the phone for roughly 2 minutes, looked at my documentation and showed his employee that not only did it show that the gas cap did in fact come up faulty but the proof was in front of him the entire time. Which, of course he shrugged off. The manager handled everything, informed me I was completely covered, got the part installed and I was on my way. With the manager it took about 5 minutes to complete my interaction. With the gentleman at the Service Desk, we had been going back in forth for over 20 minutes. I arrived at Sloane in Malvern at 9:23am and left at 10:06am. Over a gas cap. Not only was I made to look like a fool but the gentleman at the Service Desk berated me nonstop as if I was the problem and not his lack of customer service skills. Absolutely terrible experience that I truly would never wish on anyone, especially a new mother. More
by Crystal B
Employees Worked With
Service Center Employees and Manager not listed
March 11, 2021
I took my Highlander to this dealership to replace my cracked windshield. This was done poorly; the seal around the new windshield looked ragged, and the glass was noisy and loose - in fact, I could act cracked windshield. This was done poorly; the seal around the new windshield looked ragged, and the glass was noisy and loose - in fact, I could actually see it moving in and out of the car frame when I drove my car on I-76! This was was scary, because that was so dangerous! I made an appointment and took the car back to the dealership 4 days later to have the windshield re-installed properly. They ended up breaking the new windshield. I had to get my windshield replaced a second time, and so I was without my car for an additional 2 days. They didn’t offer it, so I had to ask them if they could give me a loaner vehicle. I did not receive an apology for either the improperly installed windshield, or its breakage. I got brushed off with "this was just a one-time thing," and the reason for the breakage was not their fault because there was already a hairline crack in the glass. They replaced this second windshield with a third one using my car warranty, not as a courtesy gesture. What makes me upset is, not only did they do a poor job with the initial windshield replacement, but they did not acknowledge this, and they seemed to disavow any responsibility for the damage to the second windshield. It would seem obvious that if a hairline crack occurred in the second windshield, it was because they improperly installed this windshield in the first place. I have had my car serviced multiple times through other dealerships, and I NEVER experienced poor workmanship or poor customer service before. This is my first experience with Toyota service and it does not give me confidence in their workmanship, or their customer service. More
by Elaine C.
Employees Worked With
Dennis
January 29, 2021
Jay was very helpful and provided comfortable services. I would recommend him to all friends and family. It’s always great to work with Sloane Team. would recommend him to all friends and family. It’s always great to work with Sloane Team. More
by Julie
Employees Worked With
December 04, 2020
Great service great price A*+++ would recommend to anyone! Top not service from top bottom. Great staff every helpful would definitely purchase from again no doubt anyone! Top not service from top bottom. Great staff every helpful would definitely purchase from again no doubt More
by Mikec0816
November 13, 2020
The tech was patient and very thorough in making sure I The tech was patient and very thorough in making sure I understood the technical aspect of my Prius. I have very little knowledge technologically. The tech was patient and very thorough in making sure I understood the technical aspect of my Prius. I have very little knowledge technologically. This is my first experience with Toyoto and because of Kevin Forget, it won't be my last. He is a true advocate for the product and makes me excited with the choice I made. Very personable without being overbearing. Nikki, the receptionist, was great in getting me the help I needed. It was not forthcoming prior to meeting her. These two people turned my feelings around about having made my purchase at Sloane. THANKS More
by edukes1314
October 07, 2020
Kevin was phenomenal assisting with my navigation issues. He was informative, patient I really went the extra mile. I was very impressed with his customer service and have already passed the word if you go He was informative, patient I really went the extra mile. I was very impressed with his customer service and have already passed the word if you go to Sloane Toyota he’s the person to get it done. More
by Bethmcder
Employees Worked With
October 06, 2020
I have traveled long distances to find auto products & services I felt confident in. Sloane Toyota was right around the corner all along. They have earned my undying trust as honest and reliable. Mohamed services I felt confident in. Sloane Toyota was right around the corner all along. They have earned my undying trust as honest and reliable. Mohamed O Sid’ Ahmed stands out in particular as both extremely competent in his job and a prince of a human being. I am so grateful to have found this exemplary organization with which to address all my automotive needs. I recommend them to others without qualification or reservation. More
by cggoodnow
Employees Worked With
May 21, 2019
Leasing a new car We leased a new car from Sloane and the experience was absolutely wonderful. Very patient and professional towards our needs. Our sales rep, Mohammad We leased a new car from Sloane and the experience was absolutely wonderful. Very patient and professional towards our needs. Our sales rep, Mohammad really listen to us and made sure we were happy More
by Brian123
Employees Worked With
April 08, 2019
Excellent experience All of my family are loyal Toyota customers, and the experience that Sloane Toyota of Malvern is top notch. Largely in part is Mohamed who has been ou All of my family are loyal Toyota customers, and the experience that Sloane Toyota of Malvern is top notch. Largely in part is Mohamed who has been our salesman for over 15 years, he is very accommodating, knowledgeable and does his very best to find the vehicle you are looking for! Take time to come and see Mohamed at Sloane Toyota in Malvern, you’ll be glad you did. More
by Sam 73
Employees Worked With
March 09, 2019
I won't buy or lease any vehicle without Mohamed involved! There is such reassurance when leasing or purchasing a car from Mohamed Sid'Ahmed! I have told relatives and friends alike that he is the best. You There is such reassurance when leasing or purchasing a car from Mohamed Sid'Ahmed! I have told relatives and friends alike that he is the best. You leave with a vehicle and know it was a great deal and experience. He IS the man to see! More
by Toyota
Employees Worked With
