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Skyline Ford - Service Center

Salem, OR

4.4
1,135 Reviews

1,135 Reviews of Skyline Ford - Service Center

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October 06, 2022

Everyone was great Friendly quick service Only thing was took awhile to get an appt More

by sdee220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 05, 2022

U have very good service there and the best coffee my wife says thank you More

by timsch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford and our coffee Tim!

October 02, 2022

Great service, full explanation of charges and recommendations two thumbs up. Clean and organized shop More

by charles51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

Oct 06, 2022 -

charles51 responded

You're welcome, always a pleasure doing business with a great company.

October 02, 2022

Very happy I have this service center close to me! They don’t gouge me for more money, telling me I need services I don’t need. The service manager very nicely explained to me the fuel filter details More

by OBEDIENCEGSP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Skyline Ford responded

We aim to keep our prices low and our quality of service high. Thank you for choosing Skyline Ford!

October 01, 2022

The cost of repairs since we've owned this vehicle, for a single part, has been half the sticker value of the car itself. Dealership has done nothing but diffuse and deflect responsibility. Still awaiting a More

by NickRichelleHiers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Octavio Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Lawson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Skyline Ford responded

Thank you for the review and the feedback. Shoot an email to octavio@skylineforddirect.com anytime or give us a call at (503)581-2411.

September 30, 2022

This was my first visit to Skyline Ford. Super experience. Got in right when my appointment was scheduled, the service advisor was great (Arturo) and the work was done right and on schedule. More

by abstine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Skyline Ford responded

We are looking forward to doing business with you as well! Thank you for choosing Skyline Ford!

September 29, 2022

Look 5 appointments before the issue was repaired. They ordered the incorrect parts 3 different times. More

by Rosenau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gavin Lawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Skyline Ford responded

Thank you for the review and feedback. We'll go to the drawing board and get things done right the first time on your next visit.

September 28, 2022

I went in for “the works oil change” and tire rotation. The advisor was great More

by Mickiemay
Recommend Dealer
Yes
Employees Worked With
Ashleigh Wilson
Oct 05, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

September 27, 2022

Visual inspection of needed repairs excellent and repairs completed to what we agreed upon. A ride to and from home was much appreciated, made whole experience tolerable. Everyone was polite and non-aggressi More

by Jeniferdavid539
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Skyline Ford responded

We love our courtesy shuttle! Thank you for choosing Skyline Ford!

September 24, 2022

I’m very disappointed in the Service Dept. I would like to explain further over the phone or via email about my recent experience and $2,000 expense. More

by JKECKLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Skyline Ford responded

We'd love to discuss that with you further no problem! Give us a call or shoot a quick email to jima@skylineforddirect.com

Oct 06, 2022 -

JKECKLAND responded

I spent $1,998.04 on Sept 20, 2022, at the Skyline Service Dept. (Pls see Inv #268938) Service Advisor 122035. I'd rather talk over the phone with someone about this, because I could fill up several pages of notes, dating back to early Feb, 2022. My cell ph is 503-881-1409. I have records. I would appreciate a call from someone soon. JR Eckland

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