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Skyline Ford - Service Center

Salem, OR

4.3
1,260 Reviews

1,260 Reviews of Skyline Ford - Service Center

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February 22, 2023

Skyline Ford will charge you 160 dollars just to plug in a device to read the error code. I had already done that, it was a 3 minute 15 dollar fix. They wanted to charge me over 200 for that. More

by Krlocke03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Lawson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Skyline Ford responded

Thank you for your feedback. We'd love to do what we can to service your vehicle and earn your business. Send an email to jima@skylineforddirect.com when you can or give us a call and ask for Jim Agur.

February 22, 2023

Fast and easy service. Service department is excellent and the body shop is amazing! Will definitely use again More

by bfulton08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Skyline Ford responded

We look forward to serving you in the future. Thank you for choosing Skyline Ford!

February 22, 2023

Check engine light was on. The service department diagnosed and corrected the problem with a sensor. More

by slvrtnmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

February 21, 2023

They provided quality timely service at a fair price. The work was done in the amount of time promised. More

by kurttackman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

February 21, 2023

Mel always does a great job with my service. I especially appreciate that she texts me while they are working on my vehicle to keep me informed. Thanks again! More

by dmc
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

February 21, 2023

I appreciate your getting our van in as soon as possible and able to get it fixed in a timely manner even though the exact cause (s) weren't known. Thanks again! More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Skyline Ford responded

We're happy we could get you back on the road. Thank you for choosing Skyline Ford!

February 17, 2023

They were so helpful with the whole thing and he even fixed my door until they could get me in .They were true customer service and I am really thankful for that. More

by Chriskopiec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sage Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clevenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Myhre, Marc Merzenich, Rich Ramsey
Mar 02, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford! We are happy we could get your door fixed.

Mar 02, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

February 10, 2023

I’m have always been happy which the work done by your tech guys. The service department is outstanding, very professional and polite. Nice work guys. Thank you Vince More

by Eugene scofield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Graigson
Mar 02, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

February 10, 2023

Everything was fixed in a timely manner and fixed the first time in. Good job. More

by jsdonofrio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Ramsey
Mar 02, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

February 10, 2023

Always very attentive and knowledgeable. Im never pressured for identified service needs and everything is always thoroughly explained. It’s the only service center I trust to treat my 4- More

by mwheeler386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Skyline Ford responded

We appreciate your trust. Thank you for choosing Skyline Ford!

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