1,137 Reviews of Skyline Ford - Service Center
Poor ethics, poor shop management, and poor customer care. I brought my 2021 F150 in for an adaptive front air-dam inspection. I was told the issue was covered under warranty and that a new part was care. I brought my 2021 F150 in for an adaptive front air-dam inspection. I was told the issue was covered under warranty and that a new part was ordered. I brought my truck back for the replacement when the new part arrived a few weeks later. A few hours later I received a call from Skyline service and was told that the part was cracked now so I would be responsible for the $1100 bill. I went to the shop and spoke with the service manager, who informed me that they ordered an adaptive front shutter in the grille. I was confused by this because I never asked for this part to be inspected or replaced, he even told me that it wouldn’t fix my issue. I really don’t understand where the adaptive shutter issue even came from or why it was ordered. When I clarified this, I was told that I would be responsible for the replacing the air-dam. I don’t know how a vehicle can be brought in for a specific inspection, the customer told of an issue, a promise of it being covered under warranty, and when a new part arrives the customer is told they have to pay for it because of damage that was never noted in the initial inspection. And where did the excuse of a separate issue and part come from? More
Service department is excellent, especially John Marr. They listen to the issue and work to resolve with minimal impact to my schedule. They listen to the issue and work to resolve with minimal impact to my schedule. More
I have always encountered timely responses, great work, and a fantastic attitude from all employees. and a fantastic attitude from all employees. More
Nice to get vehicle in fast. Appreciate senior discount when you ask. Every bit helps. Mel was excellent on getting the transit serviced right. Very pleased Appreciate senior discount when you ask. Every bit helps. Mel was excellent on getting the transit serviced right. Very pleased More
Great service and all the service advisors and service management that I worked with are very professional. management that I worked with are very professional. More
The staff at skyline Ford parts service and sales are fantastic I'm very knowledgeable fantastic I'm very knowledgeable More