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Skyline Ford - Service Center

Salem, OR

4.4
1,137 Reviews

1,137 Reviews of Skyline Ford - Service Center

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November 28, 2022

Poor ethics, poor shop management, and poor customer care. I brought my 2021 F150 in for an adaptive front air-dam inspection. I was told the issue was covered under warranty and that a new part was More

by Disgruntled customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2022 -

Skyline Ford responded

Thank you for sharing this very detailed review of your experience. We're sorry to hear you didn't have a 5-star experience. We'd love to do what we can to earn your business moving forward. We want to hear more about your visit. Give us a call and ask for Jim Agur or shoot an email to jima@skylineforddirect.com

November 28, 2022

Service department is excellent, especially John Marr. They listen to the issue and work to resolve with minimal impact to my schedule. More

by jinvpar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Skyline Ford responded

We do our best to work to your schedule. Thank you for choosing Skyline Ford!

November 28, 2022

Great service at the body shop and high quality work. Work was done on time and the quality was great. Thanks! More

by AndyMc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Ramsey
Nov 28, 2022 -

Skyline Ford responded

Timeliness and quality work are what we're after! Thank you for choosing Skyline Ford!

November 25, 2022

I have always encountered timely responses, great work, and a fantastic attitude from all employees. More

by Sugden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Skyline Ford responded

Thank you for letting us service your vehicle!

November 25, 2022

Service appt was scheduled right away Nice to get Senior discount when you ask. Ever bit helps More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Ramsey
Nov 28, 2022 -

Skyline Ford responded

We appreciate our senior citizens! Thank you for choosing Skyline Ford!

November 25, 2022

Nice to get vehicle in fast. Appreciate senior discount when you ask. Every bit helps. Mel was excellent on getting the transit serviced right. Very pleased More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Skyline Ford responded

We appreciate our senior citizens! Thank you for choosing Skyline Ford!

November 20, 2022

Great communication with Service Department. They called and reminded me of the service date so I wouldn't forget. More

by Cristian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

November 18, 2022

Always helpful and good friendly customer service Here are some more words there almost 15 More

by Chasley51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Ramsey
Nov 22, 2022 -

Skyline Ford responded

Thank you for the 15 words! Thank you for choosing Skyline Ford!

November 18, 2022

Great service and all the service advisors and service management that I worked with are very professional. More

by vincegregson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

November 18, 2022

The staff at skyline Ford parts service and sales are fantastic I'm very knowledgeable More

by JIIMAGUR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sage Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clevenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Ramsey
Nov 22, 2022 -

Skyline Ford responded

You are very knowledgeable. Thank you for choosing Skyline Ford!

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