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Skyline Ford - Service Center

Salem, OR

4.3
1,260 Reviews

1,260 Reviews of Skyline Ford - Service Center

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October 31, 2024

I was greeted at the door by a friendly employee. All work was completed in a professional and timely manner. Check out was fast and friendly also. I highly recommend Sky line Ford. A+++ More

by radmangolfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember who helped me
Dec 04, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford! Thank you for your review!

October 31, 2024

Always great customer service from check in to check out. Prompt, efficient and excellent communication. More

by RobbieRV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 31, 2024

The quality of work is always good very professional and great price . Ben was a great service tech on my car and truck More

by jesuslives621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 31, 2024

Fast and friendly service. They communicated everything with me about the price of the oil change. More

by DAWN.CURRISTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sterling Wallace
Dec 04, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 30, 2024

everyone friendly and courteous at the dealership and prices were very reasonable for what was done More

by roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Hyatt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : not sure about the names
Dec 04, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 29, 2024

Mel as a service writer is always very pleasant to deal with. Having Courtney drop by to pick up and then deliver our car really makes service so easy for us! Really enjoy the pickup and delivery feature y More

by cam & Annmarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Philips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 28, 2024

I am very grateful for Ben Wade, Service Manager, when I took my Escape in for rain leaking inside. Both windshield and sunroof were repaired. Thank you for your great customer service. More

by mjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Wade, Service Department
Dec 04, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 28, 2024

I love my new Truck. Have bought all my vehicles there and always has been great. More

by jsdonofrio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sage Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Arias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clevenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Campa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Philips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Caccamise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 26, 2024

Skyline Ford’s service department is excellent! I can’t say enough good things about John Marr . Skyline is lucky to have him. More

by larrya43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan "Wally" Waldron
Dec 04, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 25, 2024

Disappointed in their service department. Twice they failed to rotate tires. Once because of "swelled lug nuts. So what am I supposed to do if I have a flat tire....drive on the rim because m More

by steve75_us
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Korey Miller
Dec 04, 2024 -

Skyline Ford responded

We sincerely apologize for your frustrating experiences with our service department. Failing to rotate your tires and not providing proactive solutions or clear communication is unacceptable. Your concerns about swelled lug nuts and tire wear deserved more attention, and we’ll address these issues with our team to ensure better service and accountability in the future.

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