Skyline Ford - Service Center

Quiklane excels My air conditioning went out on my car while driving in 100 degree heat on 6/26, and on 6/27, thanks to a word from Jim Donofrio, I was at Quiklane in My air conditioning went out on my car while driving in 100 degree heat on 6/26, and on 6/27, thanks to a word from Jim Donofrio, I was at Quiklane in Keizer that morning. Super experience, especially from the manager, JP, who made the situation hassle-free. Kudos to all involved. More

First expirence Have a clicking noise in my f-150 and took it to les scwabs and they told me it was a vacuum leak . So I have it towed to skyline ford on commercial s Have a clicking noise in my f-150 and took it to les scwabs and they told me it was a vacuum leak . So I have it towed to skyline ford on commercial st (Salem,Oregon ) and it's there for 2 days and I have to call them for them to tell me they don't know what's wrong with it and there gonna keep it another night . More

sold me the wrong atf I asked for a 2012 f150 transmission fluid and he sold me mercon v. the owners manual says Mercon lv. owners manual says not to use Mercon v. I asked for a 2012 f150 transmission fluid and he sold me mercon v. the owners manual says Mercon lv. owners manual says not to use Mercon v. More

Most integrety and commitment to customer I have seen I recently bought a used truck at the Keizer store. It had low miles and I took a gamble, by not buying a warranty, to keep payment lower so we could I recently bought a used truck at the Keizer store. It had low miles and I took a gamble, by not buying a warranty, to keep payment lower so we could afford a travel trailer as well. the same week that I bought the truck the transmission went out.. we were devastated. I took it to a shop and it ended up costing almost 3000 dollars to fix. I worked with Leon who had BJ's blessing and they covered nearly all the cost of the repair. Believe me when I say I will never go to any other auto dealer. Skyline ford is truly a step above the rest of the dealerships in the valley. Thank you for your commitment to your customers Skyline.. More

I wrote a review yesterday about the bad experience I had with the service department at skyline ford. I was pleasantly surprised when Dan "Wally" called me this morning and express his sincere concern about with the service department at skyline ford. I was pleasantly surprised when Dan "Wally" called me this morning and express his sincere concern about making things right for me. The sales department at skyline made up for my bad experience yesterday and reimbursed me for what I had to pay for technician's time. I appreciate them reaching to me and making it right! I got reimbursed for what I paid servicing the key of my 2013 ford focus less than 24 hours later! I will definitely buy my future cars from skyline Ford, the people at the sales department and management made things right! Thank you for recognizing when a mistake has been made and for listening to my concerns! If you buy a car, go to Wally! I highly recommend him! I definitely see an Escape in the future, and Wally will be our salesman. More

Incapable of solving technical issues. They would rather sell you parts instead of solving your problem. Also their costs are 25% higher then other nearby Ford dealerships. sell you parts instead of solving your problem. Also their costs are 25% higher then other nearby Ford dealerships. More

Eileen and Terry were most hospitable and friendly. They showed great concern in seeing that my car was repaired properly and quickly. I recommend Skyline Ford Bodyshop. showed great concern in seeing that my car was repaired properly and quickly. I recommend Skyline Ford Bodyshop. More

Have purchased new cars and have had them serviced at Skyline for 20+ years and have always been treated fairly, honestly and respectfully. If I ever had a concern I felt comfortable about discussing it Skyline for 20+ years and have always been treated fairly, honestly and respectfully. If I ever had a concern I felt comfortable about discussing it with them. Have a great day. More

We did not receive good customer servide at the Commercial sales lot. Sage Bass at the Kaiser lot read our e-mail and responded, saying he would help. We went there and the problem was solved imm Commercial sales lot. Sage Bass at the Kaiser lot read our e-mail and responded, saying he would help. We went there and the problem was solved immediately. We simply needed the code for the door lock and were ignored by the Commercial St. people. Also, Jennifer said we were entitled to a free oil change with the purchase of our car, and that had not been mentioned at the time of the sale at Commercial St. More

on 5-21-12 I noticed my sun roof was leaking and I made the mistake of taking my vehicle to Skyline Ford in South Salem. The service department gave me a quote of $300.00 just to diagnose the problem. I wa the mistake of taking my vehicle to Skyline Ford in South Salem. The service department gave me a quote of $300.00 just to diagnose the problem. I was told they would need the truck for three days to fix it properly and they told me sun roof leaks are very expensive and could cost up to $1000.00 in repairs! At this point I'm looking at $1300.00 in work for an alleged leaky sun roof. Of course common sense would tell anyone something isn't right. I call LandMark Ford in Tigard. I was quoted $50.00 to 100.00 to diagnose and if I had them fix the problem they would incorporate the price to diagnose into the repair cost. They got me in the same day.... 2hrs later and for a 100.00 my un roof was diagnosed and fixed. It has rained since then and no leaky sun roof. I don't know what's wrong with this service department but they are dirty! More