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Skyline Ford
Salem, OR
3,182 Reviews
Welcome to Skyline Ford, we are proud of our Dealership, and the opportunity to be involved with Ford Motor Company. Ford automobiles are amongst the finest vehicles on the roads today, and we are happy to share that experience with our valued customers. Donofrio Dealerships have been serving Salem and the Willamette Valley since 1962. Don Donofrio, started Don's Skyline Ford in 1962. Jim grew up around Skyline Ford since the beginning.
Jim Donofrio now runs Skyline Ford and the other Donofrio Dealerships, along with his son Brian (BJ) Donofrio (left). Jim and BJ have a great passion for automobiles and both have a great collection of Vintage Classic Cars, and Exotic Cars. Jim's daughter, Ali Donofrio, is heavily involved as the Office Manager of Skyline Ford, which is the backbone to keeping the dealership in order. This is a 3rd Generation Family run business, which is amazing within itself. There are many family members that are involved at different levels. There are many employees that have been with the Donofrio's for many years. A family dealership that has been in business this long depends on long-term relationships with customers, employees and friends.
Donofrio Dealerships include: Donofrio's Skyline Ford, Donofrio's Skyline Keizer Ford, Mercedes-Benz of Salem and Acura of Salem. Mercedes-Benz of Salem (formerly Valley Motor Company) is one of the oldest dealerships in the Willamette Valley which dates back the early 1920's and is still running strong thanks to the Donofrio Family. Interesting to note, Diane Donofrio's (Jim's wife) Grandfather originally started Valley Motor Company Ford in the 20's. Valley Motor Company was purchased by the Donofrio's in the late 1980's.
Donofrio Dealerships have a great future and are in good hands. They want to thank, their Customers, Employees and Friends.
Thank you for being a part of this great family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,182 reviews
April 06, 2023
This is twice now that I tried for two weeks to get ahold of Gavin in service with no return call. I did speak with the service manager and he did change me to a new service advisor. I want to say Gavin in s of Gavin in service with no return call. I did speak with the service manager and he did change me to a new service advisor. I want to say Gavin in service has the absolute worst customer service skills I have every dealt with. I called him twice a day for two weeks to discuss what needed to be done and after my second call on the day of the service he sent me a text asking what I needed. I did text back letting him know I needed him to call me which he still did not do. More
by TGENTRY1972.74
Verified CustomerEmployees Worked With
April 06, 2023
Scheduling was easy, pick up and drop off went smoothly, and recall issue was taken care of. and recall issue was taken care of. More
by BamBam
Employees Worked With
April 05, 2023
Although I was not booked for an appointment, the Service Department fit me in for a quick check on the bottom of my vehicle after an unintended run over a curb to avoid an accident. It was near the end of t Department fit me in for a quick check on the bottom of my vehicle after an unintended run over a curb to avoid an accident. It was near the end of their work day, and they were preparing to close, but fit me in and did not charge me for the service. I have always found this group to be honest and helpful. More
by ergomaven
April 04, 2023
You guys always give us very good service. Thankyou for being the good guys Sherrie Wymetalek. Thankyou for being the good guys Sherrie Wymetalek. More
by USNSTGCRET@msn
April 04, 2023
The check-in process was not welcoming. I was disappointed that Ford only guarantees their work for 12 months. I was disappointed that Ford only guarantees their work for 12 months. More
by undrtcr2
April 03, 2023
I always use Skyline Ford. They take good care of my vehicles. Friendly staff Gavin, Mel, Art, Rich, Vinchenzo and Willy They take good care of my vehicles. Friendly staff Gavin, Mel, Art, Rich, Vinchenzo and Willy More
by KELLEY6
Employees Worked With
Other Employees :
Rich Ramsey
March 30, 2023
Great service. Price could have been better. Is there a reason the cars aren't washed when brought in for service? Price could have been better. Is there a reason the cars aren't washed when brought in for service? More
by Invincibleandtired
Employees Worked With
March 29, 2023
Gavin is a bonafide stud. His confidence, knowledge and sincerity are second to none. Pay him more His confidence, knowledge and sincerity are second to none. Pay him more More
by zachary_cranny
Employees Worked With
March 29, 2023
Great customer service 👏 is really too bad is too expensive to maintenance your vehicle at any ford dealership otherwise I would definitely keep coming back every time expensive to maintenance your vehicle at any ford dealership otherwise I would definitely keep coming back every time More
by Will
Employees Worked With
