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Skyline Ford

Salem, OR

4.5
3,188 Reviews
Welcome to Skyline Ford, we are proud of our Dealership, and the opportunity to be involved with Ford Motor Company. Ford automobiles are amongst the finest vehicles on the roads today, and we are happy to share that experience with our valued customers. Donofrio Dealerships have been serving Salem and the Willamette Valley since 1962. Don Donofrio, started Don's Skyline Ford in 1962. Jim grew up around Skyline Ford since the beginning. Jim Donofrio now runs Skyline Ford and the other Donofrio Dealerships, along with his son Brian (BJ) Donofrio (left). Jim and BJ have a great passion for automobiles and both have a great collection of Vintage Classic Cars, and Exotic Cars. Jim's daughter, Ali Donofrio, is heavily involved as the Office Manager of Skyline Ford, which is the backbone to keeping the dealership in order. This is a 3rd Generation Family run business, which is amazing within itself. There are many family members that are involved at different levels. There are many employees that have been with the Donofrio's for many years. A family dealership that has been in business this long depends on long-term relationships with customers, employees and friends. Donofrio Dealerships include: Donofrio's Skyline Ford, Donofrio's Skyline Keizer Ford, Mercedes-Benz of Salem and Acura of Salem. Mercedes-Benz of Salem (formerly Valley Motor Company) is one of the oldest dealerships in the Willamette Valley which dates back the early 1920's and is still running strong thanks to the Donofrio Family. Interesting to note, Diane Donofrio's (Jim's wife) Grandfather originally started Valley Motor Company Ford in the 20's. Valley Motor Company was purchased by the Donofrio's in the late 1980's. Donofrio Dealerships have a great future and are in good hands. They want to thank, their Customers, Employees and Friends. Thank you for being a part of this great family!
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2510 Commercial St. SE

Salem, OR

97302

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Showing 3,188 reviews

April 22, 2023

Took truck in to get sunroof fixed and spent over 2k. it's not fixed. Water still leaks inside. More

by Esco
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Skyline Ford responded

Give us a call so we can work on getting this resolved for you as soon as possible.

April 21, 2023

Staff are friendly and kind but it’s way too expensive and service wait times for return calls and appointments are too slow. More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Skyline Ford responded

We apologize for any inconvenience you may have experienced and we take your feedback seriously, as it helps us identify areas for improvement and strive for better customer satisfaction at Skyline Ford.

April 21, 2023

I sought electrical repair of a dash power outlet& diagnosis of cause for dead battery repeatedly. Neither problem was solved but owe $200 and I'm to return next week to pickup a part and have it inst More

by alanholland@msn.com
Recommend Dealer
No
Employees Worked With
Rich
May 10, 2023 -

Skyline Ford responded

Thank you for this review and feedback. Please don't hesitate to reach out to Jim Agur with any future concerns: jima@skylineforddirect.com. We apologize for any inconvenience you may have experienced and we take your feedback seriously, as it helps us identify areas for improvement and strive for better customer satisfaction at Skyline Ford.

April 21, 2023

The service I received at Skyline Ford was very good. They met their estimate and completed the service before their promised time. All of the staff personnel were friendly and professional. I highly rec More

by jobob52ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salesman, David?? He has been very helpful finding my wife the Escape she was looking for. , Rich Ramsey
May 19, 2023 -

Skyline Ford responded

Thank you for this great review and recommendation. Thank you for choosing Skyline Ford!

April 21, 2023

Friendly helpful staff and a clean facility make every visit a pleasant experience. Service times are usually scheduled within a day or two instead of a week or two. All big pluses in my book! More

by Cneider35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Skyline Ford responded

We are thrilled we could make your visit a pleasant one. Thank you for choosing Skyline Ford!

April 21, 2023

Both gentlemen were highly professional and helpful. Nick was successful in locating a way to order the part for my new Ranger. More

by TINKERSMOM2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Uaiyue
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

May 21, 2023 -

TINKERSMOM2 responded

I am still very pleased for my purchase of my Ranger and feel like I was appreciated by the salespeople. I was treated very well and felt that all my questions were answered about the truck, as well as, the paperwork. Still would give everyone 5 stars.

April 21, 2023

Quick and efficient service visit. Done in record time with a smile on their face More

by charles.delvalle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 21, 2023

People have always been polite which I appreciate and service is good, except this last time. I came in for a Ford recall which it turned out was not needed. Two days after I got a call from Skyline and More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Skyline Ford responded

Thank you for making the drive out and choosing Skyline Ford!

April 21, 2023

Prompt service and everything always goes smooth with every transaction. We take both our vehicles to Skyline ford for service More

by rob.markson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Agur
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford for both of your vehicles!

April 21, 2023

Had a very challenging situation but was handled in an excellent manner by Brian Fulton. More

by KELLERDAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fulton
May 19, 2023 -

Skyline Ford responded

We don't back down from a challenge. Thank you for choosing Skyline Ford!

May 20, 2023 -

KELLERDAVID responded

Skyline Ford responded to my situation in such a professional manner, I would not hesitate to recommend them for all your automotive needs. Wonderful folks!

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