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Skyline Ford

Salem, OR

4.5
3,188 Reviews
Welcome to Skyline Ford, we are proud of our Dealership, and the opportunity to be involved with Ford Motor Company. Ford automobiles are amongst the finest vehicles on the roads today, and we are happy to share that experience with our valued customers. Donofrio Dealerships have been serving Salem and the Willamette Valley since 1962. Don Donofrio, started Don's Skyline Ford in 1962. Jim grew up around Skyline Ford since the beginning. Jim Donofrio now runs Skyline Ford and the other Donofrio Dealerships, along with his son Brian (BJ) Donofrio (left). Jim and BJ have a great passion for automobiles and both have a great collection of Vintage Classic Cars, and Exotic Cars. Jim's daughter, Ali Donofrio, is heavily involved as the Office Manager of Skyline Ford, which is the backbone to keeping the dealership in order. This is a 3rd Generation Family run business, which is amazing within itself. There are many family members that are involved at different levels. There are many employees that have been with the Donofrio's for many years. A family dealership that has been in business this long depends on long-term relationships with customers, employees and friends. Donofrio Dealerships include: Donofrio's Skyline Ford, Donofrio's Skyline Keizer Ford, Mercedes-Benz of Salem and Acura of Salem. Mercedes-Benz of Salem (formerly Valley Motor Company) is one of the oldest dealerships in the Willamette Valley which dates back the early 1920's and is still running strong thanks to the Donofrio Family. Interesting to note, Diane Donofrio's (Jim's wife) Grandfather originally started Valley Motor Company Ford in the 20's. Valley Motor Company was purchased by the Donofrio's in the late 1980's. Donofrio Dealerships have a great future and are in good hands. They want to thank, their Customers, Employees and Friends. Thank you for being a part of this great family!
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2510 Commercial St. SE

Salem, OR

97302

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Showing 3,188 reviews

April 28, 2023

Julian Ruiz was absolutely fantastic to deal with. I was in the car business for 11 years and it felt nice to work with someone that wants to work for their customers. Keep up the great work Julian! More

by Adamfairor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Skyline Ford responded

We always want to make sure our customers are treated right. Thank you for choosing Skyline Ford!

April 28, 2023

Great sales people. Combative body shop manager. Could use some training in customer service. Sales agreed to have Skyline install my "Decked" cargo bed drawer system as More

by PeterJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kurt Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Body shop manager., George Rangel
May 19, 2023 -

Skyline Ford responded

We truly appreciate your honest feedback and want to express our sincere apologies for the negative experience you had with our body shop manager. We understand how important it is for our team to provide exceptional customer service, and we regret that we fell short in this instance. It's disheartening to hear that there was a miscommunication regarding the scheduling and the terms of the installation. We apologize for any inconvenience caused and for making you feel attacked instead of providing the friendly and courteous service you expected. We genuinely value your loyalty over the past 33 years and appreciate the trust you have placed in us. We hope you will allow us the chance to make it right and restore your faith in our services. Please feel free to reach out to us directly so we can address your concerns and find a satisfactory resolution.

April 28, 2023

The most thoughtful and considerate sales person I’ve ever met! Period. Was amazing with my nearly deaf 86 yr old dad, absolutely catered to his every want and need. He thought of everything we could’ve More

by Katdaddy723
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julian Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Skyline Ford responded

We are glad we could make your experience a positive one and accommodate your father. Thank you for choosing Skyline Ford!

April 28, 2023

Great service, fixed the problem and stayed in contact with me so I knew what was happening More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Ramsey
May 19, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 27, 2023

Excellent customer service. Great communication. Friendly people. Loved the write up on vehicle showing all that was done. You are my go to service center! More

by NELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Ramsey
May 19, 2023 -

Skyline Ford responded

You're one of our go-to customers! Thank you for choosing Skyline Ford!

April 27, 2023

He was amazing and helped my father find an excellent new vehicle that he absolutely loves. We will be back to buy another car in the near future for sure! More

by bigbadbowler37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

bigbadbowler37 responded

Great team of people here

April 27, 2023

Quick to get me scheduled, open dialog about the status of initial inspection. Fair pricing and to be able to complete the repair same day was beyond fantastic. Can't thank Rich and the service team enough More

by DMLJ0783@COMCAST.NET
Recommend Dealer
Yes
Employees Worked With
Rich Ramsey, Rich Ramsey
May 19, 2023 -

Skyline Ford responded

We keep our pricing fair and our repairs fast! Thank you for choosing Skyline Ford!

April 27, 2023

Great guy, awesome car thank you Julian this car is even better than the first car you sold me! More

by rubybermejo16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Campa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Skyline Ford responded

We like to up the ante. Thank you for choosing Skyline Ford and enjoy your new car!

April 27, 2023

Super great guy he does his best at making sure u get the exact car you need and with the best offers! More

by Isaiah
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 26, 2023

I showed up with no appointment and was told oil change would take approximately 1 1/2 hours. I waited in the lobby for work to be completed. 1 hour later my truck was done. I take all my vehicles to Skyli More

by BEEZERDQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterling Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Skyline Ford responded

We are glad your experience was a great one! Thank you for choosing Skyline Ford!

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