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Skyline Ford

Salem, OR

4.5
3,197 Reviews
Welcome to Skyline Ford, we are proud of our Dealership, and the opportunity to be involved with Ford Motor Company. Ford automobiles are amongst the finest vehicles on the roads today, and we are happy to share that experience with our valued customers. Donofrio Dealerships have been serving Salem and the Willamette Valley since 1962. Don Donofrio, started Don's Skyline Ford in 1962. Jim grew up around Skyline Ford since the beginning. Jim Donofrio now runs Skyline Ford and the other Donofrio Dealerships, along with his son Brian (BJ) Donofrio (left). Jim and BJ have a great passion for automobiles and both have a great collection of Vintage Classic Cars, and Exotic Cars. Jim's daughter, Ali Donofrio, is heavily involved as the Office Manager of Skyline Ford, which is the backbone to keeping the dealership in order. This is a 3rd Generation Family run business, which is amazing within itself. There are many family members that are involved at different levels. There are many employees that have been with the Donofrio's for many years. A family dealership that has been in business this long depends on long-term relationships with customers, employees and friends. Donofrio Dealerships include: Donofrio's Skyline Ford, Donofrio's Skyline Keizer Ford, Mercedes-Benz of Salem and Acura of Salem. Mercedes-Benz of Salem (formerly Valley Motor Company) is one of the oldest dealerships in the Willamette Valley which dates back the early 1920's and is still running strong thanks to the Donofrio Family. Interesting to note, Diane Donofrio's (Jim's wife) Grandfather originally started Valley Motor Company Ford in the 20's. Valley Motor Company was purchased by the Donofrio's in the late 1980's. Donofrio Dealerships have a great future and are in good hands. They want to thank, their Customers, Employees and Friends. Thank you for being a part of this great family!
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2510 Commercial St. SE

Salem, OR

97302

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Showing 3,197 reviews

October 10, 2023

Sometimes car dealerships seem kind of stuffy, but Skyline does a good job at just being human More

by ISAACREAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Ramsey
Dec 29, 2023 -

Skyline Ford responded

No stuffiness here! Thank you for choosing Skyline Ford!

October 10, 2023

Each time I bring my car in for service I need to to be sure my headlights are reset and I need to adjust the drivers seat. That’s ok. However my steering wheel had to be reset this time along with the he More

by LINDATEAL22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Skyline Ford responded

Thank you for your feedback regarding the settings on your seat. Thank you for choosing Skyline Ford!

October 07, 2023

My Service advisor kept me up-to-date so I knew at all times where my vehicle was at in the process. The technician did a great job in both the care to cause as little as intrusion as possible and left no More

by GOBEAVS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not have the name of the technician but would give the tech a 5 star rating.
Dec 29, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 07, 2023

I have always received excellent service with everyone I've encountered at Skyline Ford which is why I trust them to take care of all of my needs when it comes to either of my Vehicles. More

by Chris Bockelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 05, 2023

I love my new pickup. Sales person was fantastic. Prompt, very kind . Where I make an appointment time they do it then. The people in the parts department are good at thei More

by jflande
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Frederickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan "Wally" Waldron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Skyline Ford responded

Enjoy your new pickup! Thank you for choosing Skyline Ford!

October 01, 2023

It's been frustrating trying to get body work done on my truck and I've been trying to get this recall done in my Roush for over a year now. Hopefully my next appt in December 1st (two months from now) wil More

by Ron P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Ramsey
Feb 08, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 01, 2023

Their employee on the phone quoted me a timeline and a price and when I got down there, the staff in the service center were not only rude, but condescending and it cost me five times more than I was quot More

by Rachaelelizabeth124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Lawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Ramsey
Dec 21, 2023 -

Skyline Ford responded

We're truly sorry to hear about the distress and inconvenience you experienced during your recent visit, particularly given the importance of your situation. It's our aim to provide clear communication, respectful service, and to meet our commitments, and we regret that we fell short of these standards. Your feedback is taken seriously, and we will strive to improve our service to ensure a better experience for all our customers.

October 01, 2023

Korey Miller helped make our purchase and trade-in seamless and treated us fairly during the whole process. More

by JORDANDVM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Korey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Campa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

September 30, 2023

Garrett was excellent to work with—knowledgeable, helpful, and friendly. He made an experience I dread, pleasant and comfortable. He has stayed in contact with me after the purchase to answer all my More

by dborresen83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett Lanz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

September 27, 2023

Very dependable and very friendly dealer. No problem gettin service scheduled. Would recommend Skyline ford for service. More

by sroberton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Ramsey
Dec 29, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

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