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Skyline Ford

Salem, OR

4.5
3,294 Reviews
Welcome to Skyline Ford, we are proud of our Dealership, and the opportunity to be involved with Ford Motor Company. Ford automobiles are amongst the finest vehicles on the roads today, and we are happy to share that experience with our valued customers. Donofrio Dealerships have been serving Salem and the Willamette Valley since 1962. Don Donofrio, started Don's Skyline Ford in 1962. Jim grew up around Skyline Ford since the beginning. Jim Donofrio now runs Skyline Ford and the other Donofrio Dealerships, along with his son Brian (BJ) Donofrio (left). Jim and BJ have a great passion for automobiles and both have a great collection of Vintage Classic Cars, and Exotic Cars. Jim's daughter, Ali Donofrio, is heavily involved as the Office Manager of Skyline Ford, which is the backbone to keeping the dealership in order. This is a 3rd Generation Family run business, which is amazing within itself. There are many family members that are involved at different levels. There are many employees that have been with the Donofrio's for many years. A family dealership that has been in business this long depends on long-term relationships with customers, employees and friends. Donofrio Dealerships include: Donofrio's Skyline Ford, Donofrio's Skyline Keizer Ford, Mercedes-Benz of Salem and Acura of Salem. Mercedes-Benz of Salem (formerly Valley Motor Company) is one of the oldest dealerships in the Willamette Valley which dates back the early 1920's and is still running strong thanks to the Donofrio Family. Interesting to note, Diane Donofrio's (Jim's wife) Grandfather originally started Valley Motor Company Ford in the 20's. Valley Motor Company was purchased by the Donofrio's in the late 1980's. Donofrio Dealerships have a great future and are in good hands. They want to thank, their Customers, Employees and Friends. Thank you for being a part of this great family!
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2510 Commercial St. SE

Salem, OR

97302

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Showing 3,294 reviews

March 08, 2024

I arrived 15 minutes early and told Gavin I would wait for it. After waiting an hour I went out to service bay to check on my vehicle. Gavin forgot I was waiting ☹️ other than that I’m happy as always wit More

by RISENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Skyline Ford responded

We are sorry we forgot you there. Thank you for choosing Skyline Ford!

March 08, 2024

No one likes to answer there phone or return your call. Service took a couple of days longer than I was told. The rental car part of the warranty work is unexceptional More

by Jakeperkey
Recommend Dealer
No
Employees Worked With
Gavin Lawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Lawson
Apr 12, 2024 -

Skyline Ford responded

We understand the frustration of not receiving timely responses to phone calls and experiencing a service duration longer than initially communicated. Your feedback regarding the rental car aspect of the warranty work is duly noted. It's vital for us to provide exceptional customer service at every stage, including the warranty process.

March 08, 2024

Excellent Aaaaaaaaaa aaaa aaaa aaaaa aaaaa aaaaa aaaaa aaaa aaaa Eee rrr try yyyy uuuu More

by John278
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Lawson
Apr 12, 2024 -

Skyline Ford responded

Eloquent. Thank you for choosing Skyline Ford!

March 08, 2024

Julian was very helpful and answered all of our questions. Never felt pressure to buy. More

by Keithbenefiel
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Marr
Apr 12, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

March 06, 2024

I had a great experience buying from Skyline Ford. Tony C. was knowledgeable about the vehicles he was showing. Tony C. is easy to work and happily answered all my many questions. In the end I felt More

by AniG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Caccamise
Apr 12, 2024 -

Skyline Ford responded

We are thrilled we could assist you with your purchase. Thank you for choosing Skyline Ford!

March 05, 2024

They were excellent. Picked up my vehicle for service and brought it back to me all fixed. More

by SCHMID_ZELDA
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Lawson
Apr 12, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

March 05, 2024

Oil change, brief exposure to staff, yet friendly as well as timely Had good coffee More

by MASLOW08
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 12, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

March 05, 2024

This Dealership made me feel like they genuinely care about taking care of their customer's. From first contact with their sales representative (Korey Miller) all the way through the process, including f More

by lpgastech
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Campa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Korey Miller
Apr 16, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford! Enjoy your new F350. We really appreciate your thorough review.

March 05, 2024

Great service. Everyone was very polite. They did the brakes on my truck and the service was great More

by courtney.tagwerker
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Arturo
Apr 12, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

March 03, 2024

Julian provided excellent customer service from start to finish. He went above and beyond to make sure my car buying process met my needs. I think I've bought my last car but highly recommend him to go to f More

by lorianne_may
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

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