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Skyline Ford

Salem, OR

4.5
3,390 Reviews
Welcome to Skyline Ford, we are proud of our Dealership, and the opportunity to be involved with Ford Motor Company. Ford automobiles are amongst the finest vehicles on the roads today, and we are happy to share that experience with our valued customers. Donofrio Dealerships have been serving Salem and the Willamette Valley since 1962. Don Donofrio, started Don's Skyline Ford in 1962. Jim grew up around Skyline Ford since the beginning. Jim Donofrio now runs Skyline Ford and the other Donofrio Dealerships, along with his son Brian (BJ) Donofrio (left). Jim and BJ have a great passion for automobiles and both have a great collection of Vintage Classic Cars, and Exotic Cars. Jim's daughter, Ali Donofrio, is heavily involved as the Office Manager of Skyline Ford, which is the backbone to keeping the dealership in order. This is a 3rd Generation Family run business, which is amazing within itself. There are many family members that are involved at different levels. There are many employees that have been with the Donofrio's for many years. A family dealership that has been in business this long depends on long-term relationships with customers, employees and friends. Donofrio Dealerships include: Donofrio's Skyline Ford, Donofrio's Skyline Keizer Ford, Mercedes-Benz of Salem and Acura of Salem. Mercedes-Benz of Salem (formerly Valley Motor Company) is one of the oldest dealerships in the Willamette Valley which dates back the early 1920's and is still running strong thanks to the Donofrio Family. Interesting to note, Diane Donofrio's (Jim's wife) Grandfather originally started Valley Motor Company Ford in the 20's. Valley Motor Company was purchased by the Donofrio's in the late 1980's. Donofrio Dealerships have a great future and are in good hands. They want to thank, their Customers, Employees and Friends. Thank you for being a part of this great family!
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2510 Commercial St. SE

Salem, OR

97302

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Showing 3,390 reviews

January 01, 2025

We recently purchased a F150 truck from Julian Ruiz @ Skyline Ford in Salem. I'm 64 and have purchased many vehicles in my life. I've never had such a smooth hassle free car buying experience as I had wi More

by dougarnold4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Campa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Skyline Ford responded

We're honored we could help you with your F-150, Doug! Thank you for choosing Skyline Ford!

January 01, 2025

Best experience start to finish i have ever had buying a new truck. Fair, organized, efficient , and extremely friendly and honest. I would never go anywhere else moving forward. More

by RYANK.PRICE21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Octavio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford! We are thrilled we could help you with your new truck!

December 28, 2024

From looking on line to completing the deal everyone was very respectful and responsive to interact with More

by BMBURNSIDE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sage Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Campa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quinn Smalling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 27, 2024

Mel is amazing as always! Recommend her to anyone in need of service and maintenance More

by jdmarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 26, 2024

Overall it was a pretty good experience. The only disappointment was that we weren’t allowed as much for our trade-in as we thought it was worth. More

by CARLSONCRAIG
Recommend Dealer
Yes
Employees Worked With
Jeff White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Ortwine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Skyline Ford responded

We appreciate your feedback regarding your trade in. We always do our best to give competitive values. Thank you for choosing Skyline Ford!

December 26, 2024

SERVICE IS ALWAYS GREAT! THEY ARE ALWAYS VERY HELPFUL WHEN WE BRING IN OUR VEHICLE AND SO FRIENDLY! THANKS SKYLINE More

by DUNMAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Skyline Ford responded

THANK YOU FOR CHOOSING SKYLINE FORD!

December 26, 2024

My truck wasn’t put back together and then when I went to pull the tailgate off the mechanic wrapped the added wire around every wiring harness instead of wrapping it to the wiring harness it was connected t More

by TGENTRY1972.74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Wade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Skyline Ford responded

We value your feedback and take all customer concerns seriously. We would like to investigate this matter further to understand what happened and ensure it doesn't happen again. Could you please contact us directly at jima@skylineforddirect.com so we can discuss this further and work towards resolving this issue to your satisfaction? We appreciate the opportunity to address your concerns and regain your trust in Skyline Ford.

December 26, 2024

Easy to get into for an appointment. Fast and efficient service for our regular visit. More

by KEETHCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clevenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Jones
Dec 30, 2024 -

Skyline Ford responded

We're glad we could serve you! Thank you for choosing Skyline Ford!

December 25, 2024

Honestly, service feels impersonal (go away, you're bothering me). More kind of like a drive thru service, while in some cases that's good but seems like the advisors stations are just way different t More

by SNEGIREVX4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Lawson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Skyline Ford responded

Thank you for sharing your feedback with us. We understand your concerns about the current service experience at Skyline Ford, and we appreciate you taking the time to express them. We are always striving to improve our customer service and are actively working to enhance the overall service experience. We are aware that the current service center layout may feel cramped at times, and we are exploring options to improve the customer waiting area and create a more comfortable environment. We value your business and want to ensure you have a positive experience at Skyline Ford. We encourage you to schedule an appointment and request to speak with a specific Service Advisor.

December 24, 2024

Juan was very helpful and informative explaining everything during the sign our process. More words. More

by MDAVIS430
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Campa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Johnson
Dec 30, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

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