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Skyline Ford

Salem, OR

4.5
3,293 Reviews
Welcome to Skyline Ford, we are proud of our Dealership, and the opportunity to be involved with Ford Motor Company. Ford automobiles are amongst the finest vehicles on the roads today, and we are happy to share that experience with our valued customers. Donofrio Dealerships have been serving Salem and the Willamette Valley since 1962. Don Donofrio, started Don's Skyline Ford in 1962. Jim grew up around Skyline Ford since the beginning. Jim Donofrio now runs Skyline Ford and the other Donofrio Dealerships, along with his son Brian (BJ) Donofrio (left). Jim and BJ have a great passion for automobiles and both have a great collection of Vintage Classic Cars, and Exotic Cars. Jim's daughter, Ali Donofrio, is heavily involved as the Office Manager of Skyline Ford, which is the backbone to keeping the dealership in order. This is a 3rd Generation Family run business, which is amazing within itself. There are many family members that are involved at different levels. There are many employees that have been with the Donofrio's for many years. A family dealership that has been in business this long depends on long-term relationships with customers, employees and friends. Donofrio Dealerships include: Donofrio's Skyline Ford, Donofrio's Skyline Keizer Ford, Mercedes-Benz of Salem and Acura of Salem. Mercedes-Benz of Salem (formerly Valley Motor Company) is one of the oldest dealerships in the Willamette Valley which dates back the early 1920's and is still running strong thanks to the Donofrio Family. Interesting to note, Diane Donofrio's (Jim's wife) Grandfather originally started Valley Motor Company Ford in the 20's. Valley Motor Company was purchased by the Donofrio's in the late 1980's. Donofrio Dealerships have a great future and are in good hands. They want to thank, their Customers, Employees and Friends. Thank you for being a part of this great family!
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2510 Commercial St. SE

Salem, OR

97302

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Showing 3,293 reviews

April 15, 2024

They were very friendly and helpful. My vehicle has a problem and they jump right up and made appointment to get in the shop. More

by bauman1
Recommend Dealer
Yes
Employees Worked With
Korey Miller
Apr 16, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 15, 2024

I don't know if this is normal, but I choose 7am as a drop of time so you could get an early start. I was led to believe that it would be a 1-day job. It wasn't until after noon that you found out what More

by Gomapleleafs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Lawson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Skyline Ford responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent visit to our dealership. We understand the importance of starting your day early and completing repairs in a timely manner, and we regret that we did not meet your expectations in this regard. Your time is valuable, and we strive to provide efficient service to all of our customers. We are glad to hear that the delivery process went smoothly and that your repaired window is now functioning perfectly. However, we apologize for the oversight in not removing the residual adhesion from the duct tape. We understand that attention to detail is crucial, and we will address this issue with our service team to prevent similar occurrences in the future. Thank you for bringing these concerns to our attention. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.

April 13, 2024

Ben did a great job. Skyline was quick diagnosing my issue and got me out the door much sooner than I expected. More

by CParkinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 13, 2024

Amazing dealership! !!!! This is my first time buying a Ford and the experience was INCREDIBLE! Jeff White in financial was fun, quick and understanding!!! Colby was also More

by Fernanda Marlatt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Skyline Ford responded

We're glad we could provide an incredible experience. Thank you for choosing Skyline Ford!

April 12, 2024

Julian was so helpful and understanding to my situation! He was so optimistic and really did everything he could to put me in the car I wanted! And he did!! Anytime anyone asks, I will be referring them to More

by Timeka.marie93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Skyline Ford responded

We appreciate your 100/100 review! Thank you for choosing Skyline Ford!

April 11, 2024

Communication was great and I was updated on the complete process while my pickup was there. More

by aaronwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 11, 2024

Ben was great. Stayed in good communication. But $94 charge to change light bulb? Maybe I missed something. More

by Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford. We are happy to go over your RO with you if something seems amiss.

April 11, 2024

We Will return. They are now my go to Ford dealership for my small trucks and programming updates/upgrades. More

by Lee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 11, 2024

Awesome experience. Will definitely buy again from you guys. Fast honest and super fair. Very happy More

by JON6216
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

April 11, 2024

Arturio was very Profesional and also friendly and explained what they did as well as what I still need to do. I like the helpfulness of the empoyees More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

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