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Skyline Ford
Salem, OR
3,363 Reviews
Welcome to Skyline Ford, we are proud of our Dealership, and the opportunity to be involved with Ford Motor Company. Ford automobiles are amongst the finest vehicles on the roads today, and we are happy to share that experience with our valued customers. Donofrio Dealerships have been serving Salem and the Willamette Valley since 1962. Don Donofrio, started Don's Skyline Ford in 1962. Jim grew up around Skyline Ford since the beginning.
Jim Donofrio now runs Skyline Ford and the other Donofrio Dealerships, along with his son Brian (BJ) Donofrio (left). Jim and BJ have a great passion for automobiles and both have a great collection of Vintage Classic Cars, and Exotic Cars. Jim's daughter, Ali Donofrio, is heavily involved as the Office Manager of Skyline Ford, which is the backbone to keeping the dealership in order. This is a 3rd Generation Family run business, which is amazing within itself. There are many family members that are involved at different levels. There are many employees that have been with the Donofrio's for many years. A family dealership that has been in business this long depends on long-term relationships with customers, employees and friends.
Donofrio Dealerships include: Donofrio's Skyline Ford, Donofrio's Skyline Keizer Ford, Mercedes-Benz of Salem and Acura of Salem. Mercedes-Benz of Salem (formerly Valley Motor Company) is one of the oldest dealerships in the Willamette Valley which dates back the early 1920's and is still running strong thanks to the Donofrio Family. Interesting to note, Diane Donofrio's (Jim's wife) Grandfather originally started Valley Motor Company Ford in the 20's. Valley Motor Company was purchased by the Donofrio's in the late 1980's.
Donofrio Dealerships have a great future and are in good hands. They want to thank, their Customers, Employees and Friends.
Thank you for being a part of this great family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,363 reviews
February 21, 2012
WHERE DO I START. THIS SERVICE DEPARTMENT IS HORRIBLE!!! THE CUSTOMERSEVICE AS FAR AS GETTING ME IN AND ON TIME WAS AVERAGE. THE QUALITY OF WORK SUCKS. THIS DEALERSHIP DID NOTHING BUT TRY AND RIP ME OFF!. F THE CUSTOMERSEVICE AS FAR AS GETTING ME IN AND ON TIME WAS AVERAGE. THE QUALITY OF WORK SUCKS. THIS DEALERSHIP DID NOTHING BUT TRY AND RIP ME OFF!. FIRST OFF SAYING I NEED NEW BALL JOINTS. IMMEDIATELY TOOK TRUCK TO LES SCHWAB AND THEY SAID I DON'T NEED BALL JOINTS ALSO SAID I WAS THE THIRD PERSON TO STOP BY SAYING THEY CAME FROM SKYLINE FORD NEEDING BALL JOINTS WHEN THEY DID NOT NEED THEM REPLACED. SECOND SAID I HAD A REAR MAIN SEAL LEAK WHEN I TOOK IT TO LANDMARK FORD WHO SAID IT WASN'T A MAIN SEAL LEAK AND IT WAS A BEDPLATE LEAK TYPICAL OF MY VEHICLE AND DUE TO THE LEAK BEING SO SMALL NOT EVEN WORTH SPENDING THE THOUSANDS OF DOLLARS IT COSTS TO FIX IT. THIRD AFTER CHANGING THE OIL; THE SKYLINE MECHANIC DIDN'T EVEN CHECK THE DRAIN PLUG AFTER PUTTING IT BACK IN. BECAUSE IF HE DID THE MECHANIC WOULD HAD NOTICED THE PLUG WASN'T IN RIGHT BECAUSE WHEN I GOT HOME I NOTICED OIL LEAKING ALL OVER MY DRIVEWAY. BY THIS TIME THE SKYLINE DEALERSHIP WAS CLOSED SO I DROVE MY VEHICLE TO LANDMARK FORD ALL THE WAY IN TIGARD. LANDMARK REPLACED MY DRAIN PLUG FOR FREE AND I DIDN'T LOOSE ANY MORE OIL WHEN THEY DID IT. SKYLINE'S A RIP OFF ON THEIR PRICES COMPARED TO OTHER FORD DEALERSHIPS. FOR EXAMPLE I WENT TO THE SKYLINE FORD IN KEIZER (BEFORE THE SOUTH SALEM ONE) WANTING TO KNOW HOW MUCH IT COSTS TO RETRIEVE MY DOOR CODE FROM THE FACTORY AND THEY SAID $60.00. LANDMARK FORD QUOTED ME $35.00. SKYLINE COSTS MORE FOR CETANE BOOSTER TOO! THEY WERE FRIENDLY BUT, WHEN I ASKED ABOUT THE COST OF THE REAR MAIN SEAL MR. ZAPIEN WOULDN'T ANSWER ME AND REALLY WANTED THOSE BALL JOINTS FIXED. THEY MUST WORK ON COMMISSION. I WILL DRIVE TO TIGARD LANDMARK FORD FOR ALL MY SERVICE. SKYLINE IS HORRIBLE. IT WAS VERY OBVIOUS ALL THEY WERE TRYING TO DO WAS GET AS MUCH MONEY OUT OF ME AS POSSIBLE. PLEASE DO YOU SELF A FAVOR AND DON'T TAKE YOUR VEHICLE HERE FOR SERVICE. GO TO ANOTHER FORD DEALERSHIP. More
by perrydale
Employees Worked With
EDDIE ZAPIEN
January 15, 2011
Mike Carl is such a great guy! He was very patient and listened to my needs as well as my wants. He spent a lot of time with me and talked me through each step of my deal. I walked in wanting an SUV but s listened to my needs as well as my wants. He spent a lot of time with me and talked me through each step of my deal. I walked in wanting an SUV but soon found that a Ford Fiesta better fit my needs!! Thanks Mike! You deserve salesman of the year!! More
by sister13
Employees Worked With
Mike Carl
January 13, 2011
DOING BUSINESS WITH SKYLINE FORD WE FOUND WE WERE DOING BUSINESS WITH SKYLINE FORD WE FOUND WE WERE RECEIVED WITH DIGNITY. WE FELT COMFORTABLE AND RELAXED WITH THE CARE AND UNDERSTANDING THEY GAVE DOING BUSINESS WITH SKYLINE FORD WE FOUND WE WERE RECEIVED WITH DIGNITY. WE FELT COMFORTABLE AND RELAXED WITH THE CARE AND UNDERSTANDING THEY GAVE US. THE TWO MEN WE DID BUSINESS WITH WERE VERY CORDIAL AND EXPLAINED EVERYTHING WITH GREAT KNOWLEDGE. THEY SPENT A LOT OF TIME WITH US REGARDING THE KNOWLEDGE OF THE VEHICLE WE PURCHASED. WE GLADLY WOULD RECOMMEND WITH DEALERSHIP TO ANYONE. ADAM AND PATRICIA FREE More
by adam & pat free
