Skyline Ford

This is the second new vehicle that we have purchased from Sage in the last 4 months. We cannot express how much we enjoyed both experiences. Typically buying a new vehicle is a dreadful experience. from Sage in the last 4 months. We cannot express how much we enjoyed both experiences. Typically buying a new vehicle is a dreadful experience. The fact that we dealt with Sage from beginning to end and there was not any BS was the best part. We told him what we were looking for and the price we were looking to pay. He found exactly what we were looking for (from another dealer-dealer swap) and got the exact vehicle we were looking for, for less than we were expecting to pay. The paperwork with Chad was a very quick and painless event. Both Sage and Chad new the products that they were representing and had a thorough knowledge of the vehicles. Over all we would give our experience an 11 out of 10. We were and are VERY happy. We have told anyone that we know who is in the market for a new vehicle that Sage is "the man", and sent them his way. Already one good friend has purchased a vehicle from him and they have told us there experience was very much the same as ours. Skyline Ford, Sage, and Chad are men among boys in the car sales business. We definitely will continue to recommend them and will return when we are in the market for a new vehicle. More

I had to wait for a car to be delivered. Our sales rep, Jeff White, kept me up to date on the delivery status. On the day of the transaction, he was knowledgeable and informative about the vehicle. Jeff Jeff White, kept me up to date on the delivery status. On the day of the transaction, he was knowledgeable and informative about the vehicle. Jeff is also a pleasant guy. Unfortunately, Skyline follows the "old style" of car sales - burdening the sales transaction with the heavy hand of unseen, unnamed non-present redundant dealership bureaucrats. For example, Kelly Blue Book lists the trade-in value of my old car from $9,500 to $11,600. Skyline offered $8,500. I explained the Kelley information to Jeff. He returned from a meeting with the non-present dealership bureaucrat to say Skyline would offer $8,680. I suggested $9,000 or $500 less than the low number in the Blue Book. Jeff said he had no latitude - the unseen, unnamed and non-present dealership bureaucrat had hard-lined the offer. While Jeff White did a good job as a sales rep, Skyline bungled the sales experience for a "soft" $320. My impression of Skyline went from great to ... meh. Further, the experience revealed even a good sales rep has no effective control of the transaction and the customer is forced to contend with people who are not at the table. Knowing this, why would I ever go back to see Jeff White (even though he did well)? Here's a suggestion Skyline. Fire your unseen unnamed non-present dealership bureaucrats and empower your good sales reps like Jeff White to complete the transaction. Use the money you save by eliminating redundant/obstructive staff to train your Jeff White type assets on the sales floor and trust them to make good business decisions. More

We had researched cars on Cars.com and were ready to compare them by test driving. Dan was able to locate exactly what we wanted to test drive (ruby red Focus hatchback) within a few minutes and have it compare them by test driving. Dan was able to locate exactly what we wanted to test drive (ruby red Focus hatchback) within a few minutes and have it delivered immediately. Dan's relaxed demeanor allowed us to focus (no pun intended) on the test drive and ask questions about the car. After the test, Dan continued to answer questions about the car and prices. This was quite different from our last car purchase (not at Skyline) and the gotta-buy-it-now-or-else-you-will-miss-out pressure we experienced. We actually enjoyed buying a car this time! More

Dealing with Jeff was a very friendly and professional relationship. As I was out of town and asked for a special vehicle (2012 350 DRW King Ranch) that was in stock and the color I wanted. I had a 199 relationship. As I was out of town and asked for a special vehicle (2012 350 DRW King Ranch) that was in stock and the color I wanted. I had a 1999 Dully to trade in. I arranged with Jeff and his sale manager Jay Salas with prices that I felt were very fair. I had to stay the night in Salem as I wanted additional equipment added to my new truck line-X, tool box and 5th wheel hitch transfer from my old truck to the new truck. Jeff was the person who took the lead in this department and I was very impressed the way in accomplished these tasks. Then Jay arranged for me to use a Ford Fusion as a rental for the two days I was there at no charge to me. Needless to say I was highly impressed the way I was treated as I was probably being a pain. I also have to mention the finance person I think he name was Keith who had been a Skyline employee for many years. He got all the paper work completed very quickly and in a proffesional matter. I would recommend this dealership. But I do think Jeff White went far beyond to make me feel good and when I took control of the new truck Jeff explained every detail and questions that I had and there were many. After I got home (Ocean Park, WA) I called Jeff the next day to ask him how a couple of items on the truck worked. I knew he was off duty but he did not mind and took time to explain to me and detail how to operate these items. John Southmayd (360) 665-6319 More

The moment I walked onto the lot, Jon greeted me with a great attitude which started the whole experience off great. When test driving the vehicles and getting a feel for the vehicles Jon didn't put words great attitude which started the whole experience off great. When test driving the vehicles and getting a feel for the vehicles Jon didn't put words into my mouth such as, "If you get this car you will love it...". He understood what I was looking for and made suggestions based on this. This made the dealer the best dealer to deal with when looking or purchasing a vehicle and this is why the experience was rated highly. More

I bought a used minivan from Skyline this week. My salesman, Jeff, was absolutely outstanding!! He went way "above and beyond" to help me arrange this purchase -- for instance, he made two trips back salesman, Jeff, was absolutely outstanding!! He went way "above and beyond" to help me arrange this purchase -- for instance, he made two trips back and forth to my independent mechanics with the van, he negotiated a terrific price package for me, and he even found time to get the damaged side mirror replaced all in the same day..... .....sooo...I was eagerly anticipating writing a 5+++ review pursuant to this purchase when, at the end of a long day, I had a most unpleasant meeting with the finance guy, Chris, to close the deal. Given my credit score of 824, plus the excellent contract arrangments I had previously made with Jeff, I expected this process to go quickly and smoothly. Chris began by presenting me with a number of extended warranty options, all of which I politely and firmly declined, stating I wasn't interested in those sorts of deals ala Dave Ramsey (the radio personality.) Chris eventually moved on, and all was well, until 10 minutes or so later when Chris once AGAIN put some of the warranty options up on his computer screen and started pushing them at me. By this time I was feeling annoyed inside, and wondering why he was disregarding/disrespecting my previous request. I once again stated "no thanks, I'm not interested". Chris then made a very snarky comment: "so is Dave Ramsey going to pay for these bills if you can't?" or something to that effect. I cannot begin to tell you how offensive I found this remark to be!!!! I am the type of person who has paid every bill I have ever had in my life, and at that point I nearly walked out of the office. Instead I just said something like you don't get a great credit score by not having money, and not paying your bills, and left it at that. Anyway, I don't know if this particular person has lost any sales for Skyline yet or not, but I can tell you for sure that he almost lost this one! Other than wishing I had had a different closer, I am most grateful for all of Jeff's help, and I'm very happy with the new van!! More

hello everyone, i am very pleased with the results for the purchase of the 2002 Ford Focus at Skyline Ford South Salem showroom, was not expecting it, why because my credit is not that great, the effor the purchase of the 2002 Ford Focus at Skyline Ford South Salem showroom, was not expecting it, why because my credit is not that great, the effort that Korey Miller made to get the loan approved was excellent , because he did not give up, now i have a better car, why? because no other loan place would, and finally one loan place did, now i must take every precaution to take care of the car, full service, air pressure checks , wash it , and keep it clean, all to have the car serve me well for aseveral years, thanks and to Korey Miller and the others in making this sale possible, thanks Bill Rogers More

I went looking for a vehicle and was referred to Skyline Ford and Don Frederickson via the Costco Car Purchase Program. Initially contacted another Don, who handed me off to Wally because Don Frederickson w Ford and Don Frederickson via the Costco Car Purchase Program. Initially contacted another Don, who handed me off to Wally because Don Frederickson was unavailable. Wally took my initial information and I was contacted by Don Frederickson via email the following morning. We had several exchanges so he could understand just what I was looking for in a vehicle and financing. Approximately 4 vehicles later Don found just what I was looking for in Seattle. It was the only one equipped with what I wanted, in the region, minus one feature which required a package option with much more than I desired. The "good" rating instead of "great" on pricing is do to $200 driver fee to drive the vehicle here from Seattle, which had 659 miles at delivery because it had been traded a few times at this point. Not a complaint, just a fact. You have to do what you have to do to get what you want. We still saved money on the Costco program, even though in this day and age my personal feeling is that most things are over priced, and automobiles are no exception, so you do what you can to get what you want for the best price possible. Don is a very professional, personable, polite and likeable individual, and a pleasure to deal with. He represents Skyline Ford and Ford in general at the highest of standards, as do all of the staff at Skyline that we came in contact with. I will certainly recommend Skyline Ford to others. My experience at Skyline Ford has been one of pleasure and satisfaction and I look forward to our continued relationship. At this point there are not enough good things I can say about my experience with this purchase and those who made it a reality. More

My experience the entire way through the process has been wonderful. Not a pushy salesman in the bunch! If we buy another car, we will be back! wonderful. Not a pushy salesman in the bunch! If we buy another car, we will be back! More

David was very helpful and knowledgable. We had a much better experience here. We had previously gone through Capitol Chevy and got screwed over in the free tires deal. Never again. Skyline ford all the better experience here. We had previously gone through Capitol Chevy and got screwed over in the free tires deal. Never again. Skyline ford all the way! More