Skyline Ford | Page 26

This dealership has had two of my Ford Broncos for 3 months and I have received no communication from them in addition they have pushed back my service start date multiple times. I am extremely disappo months and I have received no communication from them in addition they have pushed back my service start date multiple times. I am extremely disappointed with the communication and management staff. I even reached out to the GM Octavio and received no response. More

My car needed a new seatbelt and I was told they were not able to get the part from Ford and other dealerships would not sell to them. I really needed this fixed because I have captain seats in the back of m able to get the part from Ford and other dealerships would not sell to them. I really needed this fixed because I have captain seats in the back of my explorer and one seat was unusable because the seatbelt was broken. Gavin told me part was back ordered indefinitely so basically I was out of luck. He offered no alternative solutions (or even hope) This was unacceptable to me so after thought, I decided I would need to get the part myself so I asked Gavin to print out a list of dealers who had the part I needed. I called and ordered the part from a dealership in Medford (who overcharged me for shipping, I asked to be reimbursed the cost of shipping , Skyline said no). After I had the part in hand, it took several days to make an appointment to have part installed. I was told Gavin needed to schedule the appointment and after calling a couple days and leaving messages and him not returning my calls, I finally asked to speak with a manager and he was able to get me scheduled and it was another week before they could get me in. Even though I paid Skyline to replace the part, I felt I did some of the work myself by getting the necessary part. I do not feel “taken care of” like I have been in the past with the service department If I could get the part and was determined to do so, why couldn’t Skyline Ford?? Side note: while at the dealership I noticed a sign on wall stating if customer dropped off car the night before to offer delivery of vehicle after service was done. I commented on this saying I didn’t know they offered this service because it was not offered to me. Service employees did not respond. Another issue, my daughter would like to purchase an AWD Hybrid Maverick, which comes out in 2025. She emailed sales manager Adam, inquiring about ordering one and she has not heard back from him and it’s been several weeks. Now she’s considering buying a Subaru After receiving excellent service from Skyline Ford for years, I’m disappointed in their service lately. We’re wondering what’s changed with them?? More

I've gotten good service with my Ford EcoSport. Sometimes it's hard to get in quickly. Price is fair, and the location is easy to find. Sometimes it's hard to get in quickly. Price is fair, and the location is easy to find. More

I had a recall and oil and anti-freeze change done this time. My only complaint is that the technician changed the option on the instant fuel gauge to the left of the steering wheel while doing his work an time. My only complaint is that the technician changed the option on the instant fuel gauge to the left of the steering wheel while doing his work and never returned it to the only option I wanted. This has happened before when I took my vehicle to Skyline Ford for service. I was not able to get the gauge back to the option I wanted and quit after 10 minutes of trying. The next day I returned the vehicle to Skyline Ford. The service advisor appeared put out when I requested someone return the fuel gauge to the original option but did it himself. More

We appreciate the service we received. We are still waiting on our 2nd set of keys. We are still waiting on our 2nd set of keys. More

Great dealership and easy to work with! Tanika is very good and made the process very smooth. Tanika is very good and made the process very smooth. More

Diagnosed problem correctly, ordered parts and repaired truck in a timely manner. I’m happy truck in a timely manner. I’m happy More

Arturo was very communicative and timely. He let me know what was happening and the difference between the estimate and actual cost. He let me know what was happening and the difference between the estimate and actual cost. More

They took the time to figure out the problem, ordered the part from Ford. Made me another appt. When the part came they fixed it!!!! Another Ford dealership couldn't figure it out!!!! part from Ford. Made me another appt. When the part came they fixed it!!!! Another Ford dealership couldn't figure it out!!!! More

They are efficient and always do a good job. The main reason I keep coming back is I trust them. They always seem to be very honest about any work that needs to be done on my car. The main reason I keep coming back is I trust them. They always seem to be very honest about any work that needs to be done on my car. More