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Skyline Ford

Salem, OR

4.5
3,178 Reviews
Welcome to Skyline Ford, we are proud of our Dealership, and the opportunity to be involved with Ford Motor Company. Ford automobiles are amongst the finest vehicles on the roads today, and we are happy to share that experience with our valued customers. Donofrio Dealerships have been serving Salem and the Willamette Valley since 1962. Don Donofrio, started Don's Skyline Ford in 1962. Jim grew up around Skyline Ford since the beginning. Jim Donofrio now runs Skyline Ford and the other Donofrio Dealerships, along with his son Brian (BJ) Donofrio (left). Jim and BJ have a great passion for automobiles and both have a great collection of Vintage Classic Cars, and Exotic Cars. Jim's daughter, Ali Donofrio, is heavily involved as the Office Manager of Skyline Ford, which is the backbone to keeping the dealership in order. This is a 3rd Generation Family run business, which is amazing within itself. There are many family members that are involved at different levels. There are many employees that have been with the Donofrio's for many years. A family dealership that has been in business this long depends on long-term relationships with customers, employees and friends. Donofrio Dealerships include: Donofrio's Skyline Ford, Donofrio's Skyline Keizer Ford, Mercedes-Benz of Salem and Acura of Salem. Mercedes-Benz of Salem (formerly Valley Motor Company) is one of the oldest dealerships in the Willamette Valley which dates back the early 1920's and is still running strong thanks to the Donofrio Family. Interesting to note, Diane Donofrio's (Jim's wife) Grandfather originally started Valley Motor Company Ford in the 20's. Valley Motor Company was purchased by the Donofrio's in the late 1980's. Donofrio Dealerships have a great future and are in good hands. They want to thank, their Customers, Employees and Friends. Thank you for being a part of this great family!
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2510 Commercial St. SE

Salem, OR

97302

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Showing 3,178 reviews

September 24, 2022

I’m very disappointed in the Service Dept. I would like to explain further over the phone or via email about my recent experience and $2,000 expense. More

by JKECKLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Skyline Ford responded

We'd love to discuss that with you further no problem! Give us a call or shoot a quick email to jima@skylineforddirect.com

Oct 06, 2022 -

JKECKLAND responded

I spent $1,998.04 on Sept 20, 2022, at the Skyline Service Dept. (Pls see Inv #268938) Service Advisor 122035. I'd rather talk over the phone with someone about this, because I could fill up several pages of notes, dating back to early Feb, 2022. My cell ph is 503-881-1409. I have records. I would appreciate a call from someone soon. JR Eckland

September 23, 2022

Service was fantastic from scheduling, advisor, Jenny in rentals all of it was great no recommendations at this time for improvements. More

by Gavinasman100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashleigh Wilson
Oct 06, 2022 -

Skyline Ford responded

Thank you for this great review and for choosing Skyline Ford!

September 22, 2022

Staff was nice and friendly but didn’t communicate pricing very well and was surprised at the cost but job had been completed so couldn’t do anything about it at that point. More

by Vdublove05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Skyline Ford responded

We do our best to keep pricing ahead of the competition. Thank you for choosing Skyline Ford!

September 21, 2022

I was very impressed with the kind employees, realistic expectations, price and quality of work! More

by bamko0470
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

September 21, 2022

Ashleigh helped me with my recent service for my vehicle. She answered all of my questions and provided amazing customer service. More

by jrice990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashleigh Wilson
Oct 06, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

September 21, 2022

My experience at skyline Ford went super smooth, my service writer was right there and help me checked in I barely had enough time to go have breakfast before they had my oil change done in the truck w More

by sothereiwas63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Skyline Ford responded

We're happy we could get your oil changed and have you back on the road! Thank you for choosing Skyline Ford!

September 20, 2022

The dealership has a group of very nice and friendly professionals who are good at their job and are very nice to work with. They also have everything from service to parts as well as body shop so you d More

by Mazi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terri at body shop
Oct 06, 2022 -

Skyline Ford responded

We're a one-stop shop! Thank you for choosing Skyline Ford!

September 20, 2022

Reliable, friendly, the best coffee machine ever! Waiting room too. I love Skyline Ford number 1. More

by talleyteresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lady in office who you pay!! Excellent , Ashleigh Wilson
Oct 06, 2022 -

Skyline Ford responded

We're number 1! 9 years running now! Thank you for choosing Skyline Ford!

September 18, 2022

Excellent Service & Parts Dept Customer Service! Attentive, courteous and prompt even though we had never been there before. More

by lmscheyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashleigh Wilson
Oct 06, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

September 17, 2022

It was great to walk in and be serviced right away. They made me feel like I was the only customer. Great job!!! More

by Country Living
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Skyline Ford responded

Thank you! We're thrilled we could get you taken care of quickly!

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