Skyline Ford

Sent my car in for body work. Specifically, the tack welds on the latch on the hatch had failed and Ford's solution was to replace the entire door. I think that they need to reass Specifically, the tack welds on the latch on the hatch had failed and Ford's solution was to replace the entire door. I think that they need to reassess the design of the hatch to prevent this from happening. It took several weeks to get an appointment, and I was told it would take 7 weekdays to make the repairs. On the afternoon before the car was promised to be done, I called, since I had not heard from them, and was told that while installing the replacement door, it was found to have been repaired too many times and could not be use and that it would take an indeterminate amount of time to make the repair. If the dealer had several weeks to source the part and several days to make the repair, why was it determined at the last minute that the part was not good? Would not the part have been inspected on arrival? Why was I not kept informed during the process instead of having to make contact myself on the eve it was promised? After this additional delay of 7 more days, I called on a Friday and was told that it was almost done and may be done that afternoon. I was told I would be called. Monday came and went with no call. Tuesday afternoon came I was notified the repair was done. I went first thing Wednesday morning to find no explanation for the delay, paperwork not ready, and my car surrounded by other cars in a very tight, inclined and angled parking lot which I was told I had to pull my own car out of, risking striking other vehicles. Bottom line, poor product design, poor supply chain procedures, and abysmal, insensitive, seriously lacking customer service. More

Gavin and the cashier were both prompt, polite and gave great customer service. Thank you. great customer service. Thank you. More

I have used this dealership for service and have also bought several cars. They have always treated me very well. I have also used the body shop. Excellent work! bought several cars. They have always treated me very well. I have also used the body shop. Excellent work! More

Julian was friendly, efficient, and got us through the financing process. He answered all oir questions and made us feel at ease.I 100% recommend him. financing process. He answered all oir questions and made us feel at ease.I 100% recommend him. More

Getting a regular oil change is always a pleasant experience. The people are friendly, the waiting room is comfortable, and it usually doesn't take very long. experience. The people are friendly, the waiting room is comfortable, and it usually doesn't take very long. More

Having to wait 2 weeks just to get a $189 assment is rediculess. Most dealers would have had me in and out by now. I am wondering if it is worth it to deal with Syline any further. rediculess. Most dealers would have had me in and out by now. I am wondering if it is worth it to deal with Syline any further. More

The work done was good and the mechanic that explained about what was done was a nice person. The folks who check you in, behind the glass doors seemed like they were hesitant to help. I got out of my car about what was done was a nice person. The folks who check you in, behind the glass doors seemed like they were hesitant to help. I got out of my car and went in to the office after waiting for a few minutes to be greeted but wasn't. Maybe I'm just spoiled at the chevy place as they come greet me at my truck, always great customer service when I go get my Tahoe serviced. The two guys sitting in the ac office just didn't seem to care that I was paying for service and would like to feel that my dollar is valued This all on top of being rescheduled from a Tuesday only to have them tell me if been delayed at my scheduled appointment. It was an odd conversation but he claims the computer appointments are faulty More

It’s not often you can say buying a car was a great experience but I can definitely say I will buy another car with this team. Thank you for being so great to work with! experience but I can definitely say I will buy another car with this team. Thank you for being so great to work with! More

Great customer service. Mel in service is superior! The dealership cares about the customers. Sales is fantastic too, Wally is the absolute best! Mel in service is superior! The dealership cares about the customers. Sales is fantastic too, Wally is the absolute best! More

He was very informative and knowledgeable, I really appreciated his help and willingness to help. appreciated his help and willingness to help. More