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Silver Star Motors
Long Island City, NY
797 Reviews
Silver Star Motors is an Authorized Mercedes-Benz Passenger Vehicle and Sprinter Commercial Van Dealer conveniently located just over the 59th Street Bridge from Manhattan on Northern Boulevard in Long Island City, Queens, NYC. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a Mercedes-Benz dealer we enjoy the challenge of meeting and exceeding those standards each and every time you visit. Allow us to demonstrate our commitment to excellence! Great People And Great Cars, That's the Silver Star Way!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 PM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 797 reviews
July 23, 2023
It’s with a heavy heart, sadness, and bitter to write about my experienced at buying a car at an institution that pride itself on quality and good customer service. I was taken for a sucker, an ignoramu about my experienced at buying a car at an institution that pride itself on quality and good customer service. I was taken for a sucker, an ignoramus, a fool mesmerized by the beauty of a black 2020 C300 Me/Be with 26+ miles at a selling price of $37+K. I was charged for Warranty and service contract that I thought was included in the purchased price since I was not toll of the cause of these items at the signing of selling contract. The Financial officer along with the sale agent, Christopher Marte, gave me a Me/Be Service Contract? For $4,245.00?, Me/Be PPM 3 Yr/30K? For $2,660?, Me/Be tire/Wheel for $3,616.00, Silver Motor Doc Fee $175.00, Registration Fee $300.00 and inspection Fee $37 for grand total of $11,033.00 financed at a whapping 9.25% interest rate when my credit score is at 775 points. I was not in my right state of mind at the time of this purchased. I was on a trance. I was a zombie if you will call it that. They just pointed at where to sign and initial and I did that without realizing my misstate. When I got off my trance, zombie state, I checked the purchase contract and notice all the additional charges and even the mileage in contract was writing as 21,839 when in fact the actual mileage at time of purchase was 26,386 miles. This sales contract was abusive and unnecessary to make a profit on my excitement and ignorance. I do not recommend you to buy from this Mercedes Benz dealership. If you do, get out of your zombie state, your trance, read the numbers and fine print. They took advantage of this old man mesmerized by the beauty the Black C-300 2020 seating at my garage. Jesus Guzman / Long Island NY More
by Guzmanjesus377
July 16, 2023
As always Great Service Silver Star motors knows how to take care of their customers Thankyou take care of their customers Thankyou More
by nycbutcher73
July 11, 2023
The absolute best entire staff professional! Knowledgeable from beginning to end which made it easy for me to get a new key fob. Thank you thank you! Knowledgeable from beginning to end which made it easy for me to get a new key fob. Thank you thank you! More
by Divahaido
Employees Worked With
Hometown Susana and Parts Dept
June 30, 2023
Great service and competitive prices! The sales person (Nicholas) went above and beyond to help us find the right vehicle! The sales person (Nicholas) went above and beyond to help us find the right vehicle! More
by vadver
Employees Worked With
June 30, 2023
Homero and his team takes time to make sure your vehicles is in good condition is in good condition More
by Lorna Sterling
June 30, 2023
Very good dealership just ask for Victor Babb he's a very experience and responsible salesperson experience and responsible salesperson More
by Lorna Sterling
June 21, 2023
My service advisor was a pleasure to work with she understood my needs and accommodated me completely .My car was ready in a timely manner and cleaned to my satisfaction understood my needs and accommodated me completely .My car was ready in a timely manner and cleaned to my satisfaction More
by jmanzi4520
Employees Worked With
Beatriz
June 20, 2023
Thank you for taking care of my vehicle. Vladyslav went above and beyond in providing me with the best customer service possible. He listened and understood everything. My vehicle is back an Vladyslav went above and beyond in providing me with the best customer service possible. He listened and understood everything. My vehicle is back and running great! I highly recommend you visit this place for all your vehicle needs! More
by Victor
Employees Worked With
Great front desk employees at service center. Very helpful! Thank you all for such a great experience. , Vladyslav Osadchyi
