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Silver Star Motors

Long Island City, NY

Overview
Employees
Reviews
Vehicles
4.5
800 Reviews
Silver Star Motors is an Authorized Mercedes-Benz Passenger Vehicle and Sprinter Commercial Van Dealer conveniently located just over the 59th Street Bridge from Manhattan on Northern Boulevard in Long Island City, Queens, NYC. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a Mercedes-Benz dealer we enjoy the challenge of meeting and exceeding those standards each and every time you visit. Allow us to demonstrate our commitment to excellence! Great People And Great Cars, That's the Silver Star Way!
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36-11 Northern Boulevard

Long Island City, NY

11101

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Showing 800 reviews

September 18, 2023

I had terrible experience at this dealership. They broke the hinge on the back door of my van, delaying the repair by 1.5 weeks, and no loaner vehicle was provided nor any apology. They avoided More

by jlui9799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cindy Casas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vladyslav Osadchyi
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Sep 22, 2023 -

Silver Star Motors responded

I'm so sorry to hear about your experience, as this certainly doesn't reflect the level of professional service we aim to provide. We understand how important communication and timeliness are in our line of work, so it's very concerning to receive this feedback. I'd like to personally assist with any unresolved issues. Unfortunately, it may be difficult for me to locate your contact information without a full name, so please reach out at your earliest convenience and I'll be sure to get back to you soon. Thank you, Erica Garcia - Service Manager - (718) 361-2332 x 6168

Oct 05, 2023 -

jlui9799 responded

I’ve been calling and leaving messages for over 2 weeks now at this number with no reply whatsoever. They damaged the back hinge of my van and exhaust pipe while using the lift, and there are unresolved issues with the engine. No one has replied to any of my calls or text messages. Complete lack of professionalism

Oct 07, 2023 -

Silver Star Motors responded

We are sorry for the issues and delays on your vehicle. Please call me at your earliest convenience so we can discuss a solution. Erica Garcia Customer Experience Manager 718-280-0289

Dec 07, 2023 -

jlui9799 responded

I have called the service manager multiple times without answer nor returning my calls. The engine light on my van is on again after just 1 month we had gone to this dealership. Complete lack of responsibility towards customers and ineffective service. We have spent over $10,000 on service at this dealership and the engine light is still on, and nobody cares to answer your calls.

September 12, 2023

I had terrible experience at this dealership. Once they get your money, do not expect a phone call back or decent consumer service. Neither salesperson or service manager cant be bothered to ret More

by annapow10601
Recommend Dealer
No
Employees Worked With
Yuriy Mindlin
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Sep 13, 2023 -

Silver Star Motors responded

I'm sorry to hear about your experience. We strive for excellent customer service and it's disappointing to know we didn't meet that expectation in this case. I'd like the opportunity to discuss this further with you, so please feel free to reach out at your earliest convenience. Thank you, Matthew Wieczorkowski - Sales Manager - (718) 361-2332

September 03, 2023

Staff is friendly and MR. Firsy Molina was very professional and helpful 😊 He explained everything in detail More

by silvana.sulaj12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Firsy Molina
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Sep 05, 2023 -

Silver Star Motors responded

Silvana, we're glad to know you had a positive experience with Molina at Silver Star Motors! We strive for professionalism and thoroughness in all our interactions. Thanks for your feedback!

August 31, 2023

Always a positive and great experience working with Dawn Morris of Silver Star Motors Thanks! More

by Peter Genovese
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dawn Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Dari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Silver Star Motors responded

Thank you for choosing Silver Star Motors, Peter. Dawn will appreciate the shoutout!

August 26, 2023

Very eficiente and reliable, Fast service. Representative was very educated and had knowledge of the vehicle. I recommend it More

by Burakov77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladyslav Osadchyi
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Aug 28, 2023 -

Silver Star Motors responded

We appreciate your recommendation and are glad to know you found our service at Silver Star Motors efficient and reliable. Thank you for the positive feedback!

August 23, 2023

The service department is on point; they are very organized. The staff is very friendly and helpful. More

by Willy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Casas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2023 -

Silver Star Motors responded

Thank you for the great review, Willy! We appreciate your business and we hope to see you again at Silver Star Motors. Drive safely!

August 22, 2023

I absolutely recommend Silver Star Mercedes-Benz. The one on one service they provode customers goes far and above excellent. More

by Jamesnyc08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dawn Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fattah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob DiMaio
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Aug 22, 2023 -

Silver Star Motors responded

Thank you for recommending Silver Star Motors, James! It's our pleasure to offer attentive customer service. Safe travels, and we'll see you next time!

August 16, 2023

I was extremely pleased with the efforts of Faith Ruiz my service advisor and sliver motors staff. She guided me every step of the service that I came in for. Gave me an exact time I would get the car b More

by Nick55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Silver Star Motors responded

Nick, it's great to know that Faith and our team at Silver Star Motors provided you with such a positive experience. We appreciate your feedback and look forward to assisting you with future services!

August 08, 2023

Hi all the attention were very good. and everything they told me was fulfilled on time More

by jorge.guerrero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Silver Star Motors responded

Jorge, thank you for taking the time to share your kind words for the Silver Star Motors team! We love to see five-star reviews on our page.

August 08, 2023

The waiting area of the Service Center is spacious, well ventilated and clean. My service advisor, Carlos Mejia, has worked with me for several years. He is always cheerful, polite, patient and explains More

by purlyknits59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Silver Star Motors responded

We're delighted to know that you had a positive experience with Carlos at our Service Center. It's great to see his efforts in providing clear and patient service are appreciated! Thanks for choosing Silver Star Motors, we look forward to assisting you again.

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