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Silver Star Motors
Long Island City, NY
795 Reviews
Silver Star Motors is an Authorized Mercedes-Benz Passenger Vehicle and Sprinter Commercial Van Dealer conveniently located just over the 59th Street Bridge from Manhattan on Northern Boulevard in Long Island City, Queens, NYC. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a Mercedes-Benz dealer we enjoy the challenge of meeting and exceeding those standards each and every time you visit. Allow us to demonstrate our commitment to excellence! Great People And Great Cars, That's the Silver Star Way!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 PM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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August 23, 2023
The service department is on point; they are very organized. The staff is very friendly and helpful. organized. The staff is very friendly and helpful. More
by Willy
Employees Worked With
August 22, 2023
I absolutely recommend Silver Star Mercedes-Benz. The one on one service they provode customers goes far and above excellent. The one on one service they provode customers goes far and above excellent. More
by Jamesnyc08
August 16, 2023
I was extremely pleased with the efforts of Faith Ruiz my service advisor and sliver motors staff. She guided me every step of the service that I came in for. Gave me an exact time I would get the car b my service advisor and sliver motors staff. She guided me every step of the service that I came in for. Gave me an exact time I would get the car back at and I received on time. Throughout the whole time she kept me updated with my car. Faith is definitely the best at her job. I will be coming back for my service A and other services because of her. Thank you sliver Star motors! More
by Nick55
Employees Worked With
August 08, 2023
The waiting area of the Service Center is spacious, well ventilated and clean. My service advisor, Carlos Mejia, has worked with me for several years. He is always cheerful, polite, patient and explains ventilated and clean. My service advisor, Carlos Mejia, has worked with me for several years. He is always cheerful, polite, patient and explains the service needed in a manner that is explicit and with clarity. Thank you Carlos. More
by purlyknits59
Employees Worked With
August 08, 2023
Hi all the attention were very good. and everything they told me was fulfilled on time and everything they told me was fulfilled on time More
by jorge.guerrero
Employees Worked With
August 06, 2023
I have been using this dealer for over 50 years and have always been satisfied with their performance. Their staff is very capable and so is their service department always been satisfied with their performance. Their staff is very capable and so is their service department More
by achutsky
Employees Worked With
Homero Susana
August 02, 2023
Faith is AMAZING! !! True professional! Well knowledge and extremely thoro!! If she is not available I’ll wait until she is. That GOOD! Thx Faith !! True professional! Well knowledge and extremely thoro!! If she is not available I’ll wait until she is. That GOOD! Thx Faith More
by One Way Global Limos
Employees Worked With
July 23, 2023
It’s with a heavy heart, sadness, and bitter to write about my experienced at buying a car at an institution that pride itself on quality and good customer service. I was taken for a sucker, an ignoramu about my experienced at buying a car at an institution that pride itself on quality and good customer service. I was taken for a sucker, an ignoramus, a fool mesmerized by the beauty of a black 2020 C300 Me/Be with 26+ miles at a selling price of $37+K. I was charged for Warranty and service contract that I thought was included in the purchased price since I was not toll of the cause of these items at the signing of selling contract. The Financial officer along with the sale agent, Christopher Marte, gave me a Me/Be Service Contract? For $4,245.00?, Me/Be PPM 3 Yr/30K? For $2,660?, Me/Be tire/Wheel for $3,616.00, Silver Motor Doc Fee $175.00, Registration Fee $300.00 and inspection Fee $37 for grand total of $11,033.00 financed at a whapping 9.25% interest rate when my credit score is at 775 points. I was not in my right state of mind at the time of this purchased. I was on a trance. I was a zombie if you will call it that. They just pointed at where to sign and initial and I did that without realizing my misstate. When I got off my trance, zombie state, I checked the purchase contract and notice all the additional charges and even the mileage in contract was writing as 21,839 when in fact the actual mileage at time of purchase was 26,386 miles. This sales contract was abusive and unnecessary to make a profit on my excitement and ignorance. I do not recommend you to buy from this Mercedes Benz dealership. If you do, get out of your zombie state, your trance, read the numbers and fine print. They took advantage of this old man mesmerized by the beauty the Black C-300 2020 seating at my garage. Jesus Guzman / Long Island NY More
by Guzmanjesus377
