Silver Star Motors

I was there for a service on my c300, and i left the dealer with a E350, Aaron Katz is a very professional and warm person , he took care of everithing, he really loves his job and his costumers, he kne dealer with a E350, Aaron Katz is a very professional and warm person , he took care of everithing, he really loves his job and his costumers, he knew everithing about my new car and took the time to explain to me the features. I do wish him the best and ill go back to him next time, he got me a great deal in my car. Thanks Aaron Katz More

At approx. 5:30pm Aug. 26th I was driving south bound on Northern Blvd. in Queens. When I got to 35th street & Northern my 2011 R 350 showed a red malfunction light and the car died. With SilverStar being Northern Blvd. in Queens. When I got to 35th street & Northern my 2011 R 350 showed a red malfunction light and the car died. With SilverStar being right up the road, I walked and asked if there was anything anyone could do. They told me that with hurricane Irene coming people had left early and they were closing early. We called roadside assistance but by the time they would get there service would be closed. So we left the car over night. That Sat morning Aug. 27th @ approx 8:30am I again went to SilverStar and they told me to call a tow truck for two blocks and that no one would help me push it the two blocks to get it to service. I asked the receptionist if I could leave the keys with someone so they could tag it on the street (it was parked by the sidewalk), and she rudely laughed at me told me that was impossible (Her name escapes me, please find the records from this time & day). So I walked back to my car and called for a tow truck and started waiting. That’s when Annamaria came out of the previously owned Mercedes shop (which was right in front of me), and on her way to get breakfast, smiled brightly at me, said good morning and was everything ok. I told her what had happened and she couldn’t believe that the staff at the new car dealer shop had told me to call a tow truck for two blocks. She informed James Palmer Jr. and they both contacted the General Manager. Before you knew it, two technicians came out to jump the car so they could get it into N and seven workers from the service shop around the corner pushed it around the corner to the service garage. The GM apologized to me and told me that’s not how they do things around. If it weren’t for Annamaria I most likely would have had to leave my car on the street again since the tow truck wouldn’t have come on time for the early closing due to Irene. Irene would have gotten the best of my car. I just want to say that Annamaria went above and beyond what she could have done by just going to breakfast, and my family is extremely grateful for her kindness and professionalism. If you look up Raymond & Marion Eng (301 E. 47th Street NY), you will see that we have in the past and recently purchased several cars from the Mercedes dealership in the Manhattan west side showroom and were invited to the concert that you had for elite customers, Saks 5th cards, etc. We will be continuing our relationship with Mercedes, but this time in your Silver Star Queens location thanks to her. David Fowler on behalf of Raymond & Marion Eng. More

very bad service and if you want to hear a bunch of lies ,just go there, when you going to give lease back,be ready to open your wallet wide open ,just go there, when you going to give lease back,be ready to open your wallet wide open More

I have shopped for cars at other dealers before. However, I came to Silver Star motors and the experience was like none I had before- it was a pleasant one. My sales representative Annamaria (Anna) Gjomarkaj I came to Silver Star motors and the experience was like none I had before- it was a pleasant one. My sales representative Annamaria (Anna) Gjomarkaj is the real deal. Very professional, patient and customer pleasing. Initially I was just going to look at my options, not necessarily purchase that day, but after my encounter with Anna and several trips around the lot with me in the pelting sun, I decided on getting ML350. For once, I felt like I was not being swindle out of my money, I found her to be very informative, patient, attentive, not forceful and friendly. She listened to my concerns and demands, was honest in her responses and try as much as possible to ensure I was satisfied. Well, she did just that! I love my ML350. Thanks Anna, you're a gem More

my previous car had bottomed out and repair costs were to expensive. gregg recommended kristy and they are both great workers for the company. quick relable employees. expensive. gregg recommended kristy and they are both great workers for the company. quick relable employees. More

We weren't planning on buying a Mercedes. Came to look enroute to other manufacturer's dealership, but ended up returning, impressed by how much we could get for the same price at Mercedes. Great saleswo enroute to other manufacturer's dealership, but ended up returning, impressed by how much we could get for the same price at Mercedes. Great saleswoman (Anna) who was candid, helpful, honest, and didn't put any pressure on us to buy. We'll return ... but not for a while because we love our 2009 ML350 with only 20,000 miles!!! More

It was a wonderful experience ! Kristy Russell walked us trough the whole process with ease, politness and total honesty ! Will buy again soon. Best deal possible under the circumstances. Keep it up and up trough the whole process with ease, politness and total honesty ! Will buy again soon. Best deal possible under the circumstances. Keep it up and up ! Lucas and Serban More

Love this dealership, this is our fourth new mercedes, third one from Silver Star. We just bought a E350 Cab, Jamal was great, found one, shipped it to dealer, called us when ready and let us pick it up o third one from Silver Star. We just bought a E350 Cab, Jamal was great, found one, shipped it to dealer, called us when ready and let us pick it up on Saturday as more convenient. They went out of their way to help, even putting in our two car seats which is not a nice job lol. They even made us aware of new program which is a tire program which if you join you get rims always repaired/replaced and tires fixed when flat etc... no copays etc... great program especially with NYC pot holes which you can feel like you are going to fall into Definitely use them again... As for the guy mentioning bait and switch and finance managers office... never heard or been into finance managers office they always come to you and everything is written down. More

Worst dealership in the country. Probably the only one that sells luxury vehicles where they would employ a bait & switch scam, where they hook you into selling the car at a certain price then raise it to that sells luxury vehicles where they would employ a bait & switch scam, where they hook you into selling the car at a certain price then raise it to make a killing profit when client is in the finance manager's office. The way it worked with us was they kept us all day inside the dealership only to change the price at the end of the evening (they made us wait for 8 hours!!). I have every intent to pursue all legal avenues for being the victim of such a scam! Don't be fooled by the supposed friendliness of the people inside the dealership..they WILL rip you off and they WILL lie to you!! WORST EXPERIENCE EVER. More

I have never had a more honest and pleasant experience buying a car. James and Anthony were super, they offered me the exact vehicle i was searching for, and closed the deal at a price I never thought pos buying a car. James and Anthony were super, they offered me the exact vehicle i was searching for, and closed the deal at a price I never thought possible. I have shopped Mercedes Benz for years and these guys are head and shoulders above any other dealer i've dealt with across three states. The Service Department is awesome as well. Michael and his Staff were attentive, courteous and delivered exactly as James and Anthony promised to "seal the deal". Silver Star Motors is the best dealership, if you're looking for an honest deal and quality service. Thanks Guys! Rob F NYC More