Silver Star Motors

Experience tells all! Having done my own homework and educating myself on what vehicle I was looking for and for what price range, walking into Roger Baichan was just the i Having done my own homework and educating myself on what vehicle I was looking for and for what price range, walking into Roger Baichan was just the icing on the cake. He was fundamentally sound on all aspects of the vehicles I presented. He wasn't opinionated and didnt steer me towards one over the other. He was patient and knew exactly what I was looking for after 10 mins with him. His education on his product is superior since he was able to answer and offer advice on things I didn't think about. I couldn't have asked for a better salesman/advisor! Thank you! More

Very good service Talking with Roger was one of the best car shopping experience I had. I requested some info online and the response time was faster than I expected. Talking with Roger was one of the best car shopping experience I had. I requested some info online and the response time was faster than I expected. Upon meeting him, he made me feel very comfortable with his knowledge on his merchandise. I look for to working with him again. More

I recently purchased a new Mercedes-Benz from Silver Star and I am absolutely thrilled! The entire buying process was seamless and easy. As a women, I was fearful of the buying process, however the sales and and I am absolutely thrilled! The entire buying process was seamless and easy. As a women, I was fearful of the buying process, however the sales and service team at Silver Star eased all my anxiety, and took the time to teach me about my new car. I highly recommend Silver Star and look forward to returning for future service. More

Anna M. was terrific. Since I'm an out-of-state (MA) purchaser I needed everything handled perfectly, i.e., paperwork, small repairs, etc. to avoid having to make multiple trips. Anna, Herman and Chris purchaser I needed everything handled perfectly, i.e., paperwork, small repairs, etc. to avoid having to make multiple trips. Anna, Herman and Christian handled my issues as if they were their own.......and all with a cheerful attitude. When I arrived to take delivery everything was perfect. VERY happy with the service of these three professionals. More

Everything worked out perfect.Everyone working at the dealership was very friendly. At the end of day all the numbers worked out for both of us dealership was very friendly. At the end of day all the numbers worked out for both of us More

Hi, I recently purchased a certified pre-owned Hi, I recently purchased a certified pre-owned Mercedes-Benz ML350 from "Silver Start Motors Long Island City New York". My overall experience with Hi, I recently purchased a certified pre-owned Mercedes-Benz ML350 from "Silver Start Motors Long Island City New York". My overall experience with the purchase is awesome. I think I got a very good deal. I got a very less mileage certified pre-owned car at a good price. Besides getting a good deal the other good part is they have a very good, helpful sales staff. They understand my needs and helped me out in getting a good vehicle. They listen very patiently to your questions and answer them best to your satisfaction. My after sales experience with them is also very good. They are prompt with your queries and help you a lot in doing the initial paper work. Overall I have a very satisfying and good experience with Silver Star Motors. I highly recommend Silver Star Motors if someone is interested in Mercedes-Benz vehicles. Thanks. Prateek More

My family has purchased several Mercedes Benz vehicles from Brooklyn. I was referred by a friend to see Annamaria. I pretty much told her of the vehicle I was looking for. from Brooklyn. I was referred by a friend to see Annamaria. I pretty much told her of the vehicle I was looking for. After some time she called me and had what I was looking for. As soon as I walked in she greeted me and showed me the car. It was perfect. She was honest and professional. The process was seamless. I am super happy with the car and will refer everyone to Silverstar. Thanks Annamaria Rosaura More

Buying a car from silver star was such a terrific experience. The sales team was so helpful and knowledgeable. The service was first class. I really enjoyed purchasing a car from such a wonderful dea experience. The sales team was so helpful and knowledgeable. The service was first class. I really enjoyed purchasing a car from such a wonderful dealership. I can not wait to buy another car from them again! I highly recommend silver star !!! More

I went there to purchase an E350. I spoke to them on the phone prior to my visit and said I wanted to get rid of my truck. I told them the year, model, and mileage of my truck. They said it was not a prob phone prior to my visit and said I wanted to get rid of my truck. I told them the year, model, and mileage of my truck. They said it was not a problem, as they would love to get me into a Mercedes. It all sounded good. I had a pre-approved loan, Insurance, and just about everything else lined up. I actually would have walked out with the car, that day. Upon arrival there, I had misgivings. The place was old and shabby. I wandered into the office however, hopes high, and was thoroughly disappointed. After walking around for a bit, I was finally approached by a salesman. He seemed amicable enough. I saw a specific car on the site I wanted, and of course he could not locate it on the inventory. Oh well, the car he showed me was 1,200 dollars more, but that was not an issue. While showing me this car, he leaned on another to scribble something down on a piece of paper, to which his manager came out of the office and proceeded to curse him out for scribbling on paper, whilst leaning on the other car. Totally unprofessional. Of course, the salesman said I had asked him to write down something, I did not, but I figured the heat would be off of him, so I let it be. Now for the appraisal of my truck. When it was time to do so, the appraiser cursed out the salesman. Basically due to the fact that said appraiser wanted to leave and this would hold him back. After roughly 5 minutes, I got the "bad news". Seems my truck had a rolled back odometer and was a salvage title according to Carfax. I was less than thrilled about hearing this. When I bought the vehicle, I had a Carfax that the dealer supplied. No salvage title, and the odometer was replaced due to failure of the original. There was a sticker from the DMV on the car stating that, and I told them the same. But no, I was wrong apparently, as was the original Carfax. I have no problem with their saying that they did not want to take it in, I would have sold it privately. But I hate being lied to. Then, as I got up to leave, they asked me to wait a few times, to help me out. Their solution, I park my truck, buy the new car, and deal with it later. And, let us not forget that this was great advice, as they pointed out. After I left, more than annoyed at the waste of my time, I paid for a Carfax, which will come in handy when I sell my truck. Everything I stated to them was accurate, they lied. Also, the car I wanted was still on the website. Furthermore, the car I was going to purchase, that they could not discount in any way, was 700 dollars cheaper at Mercedes Benz of Brooklyn, and 1200 dollars less at Mercedes Benz of Fairfield. My advice is that if you go to Silverstar, do your research, bring a laptop with internet connection, and be prepared to walk away with no reservation. They really need to understand that impressions are important and beyond that, lying to a customer is never a good thing. One would expect professionalism from a manager. More

This dealership is definitely the worst that I have shopped at. The service after sales is horrendous. It's very hard to get their service the minute after you buy the car. Contacted them dozens of ti shopped at. The service after sales is horrendous. It's very hard to get their service the minute after you buy the car. Contacted them dozens of time without getting any help. I wouldn't buy anything from this dealership again. Buyers be warned. More